Clarification from the agency

You must be a U.S. Citizen or U.S. National. Foreign nationals or legal permanent residents are not eligible for consideration. This is a direct hire authority announcement. Traditional federal rules regarding rating, ranking, and veterans' preference do not apply.

• As a Senior Information Technology Specialist, you will independently perform the following functions:
• Configuration and Release Management activities including maintaining the configuration management database (CMDB) and managing processes for data and configuration item relationship accuracy.
• Manage the Change Control Board process for the agency, including review and update of change requests prior to approval or rejection.
• Utilize the Agency's IT Service Management tools to manage Configuration, Change, and Release Management activities and automation.
• Actively participate in audits as part of governance and process improvements.
• Utilize a wide variety of platforms, operating systems, applications, and configurations to manage the Configuration Management program and assist teams with process implementation.

Conditions of employment

• This position may be subject to completion of a 1-year probationary period (unless you have already satisfied this obligation).
• Citizenship Requirement: You must be a U.S. Citizen or U.S. National to be considered for this advertisement. Foreign nationals or legal permanent residents are not eligible for consideration.
• Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• Background Investigation Requirement: All employees must pass a security investigation. Failing to pass the background check may be grounds for removal or legal action. If hired, you may be subject to additional investigations at a later time.
• FDA participates in e-Verify: All new hires must complete the I-9 form; this information will be processed through e-Verify to determine your employment eligibility. If a discrepancy arises, you must take affirmative steps to resolve the matter.
• If you were born male, after, December 31st 1959, you must be registered with the Selective Service System, or have an approved exemption. Learn more at www.SSS.gov.
• Additional selections may be made from this vacancy, within the same geographical area, by other organizational elements from within FDA, through shared corporate recruiting activities. Your application may be shown to multiple hiring offices.
• You may be asked to provide additional information at a later time. All interviews requests and selection decisions are at the full discretion of the hiring office.
• Certification of Accuracy: All information concerning eligibility and qualification is subject to investigation and verification. False representation may be grounds for non-consideration, non-selection, or appropriate legal action.
• Must sign the Statement of Understanding "Conditions of a Term Appointment" prior to appointment.

Qualifications

BASIC QUALIFICATIONS:
In order to be eligible for the position of Information Technology Specialist (SYSANALSIS/APPSW), (GS-2210-13), you must meet the following requirements...
Qualifying on the basis of experience, your experience must be Information Technology related and it must demonstrate each of the four competencies listed below. Your level of proficiency for each competency will be assessed based on your responses to the online assessments and additional steps in the hiring process (e.g., interview).

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

MINIMUM QUALIFICATIONS REQUIREMENTS:
You must possess one year (52-weeks) of specialized experience, equivalent to at least the next lower grade level (GS-12) in the Federal service.
Such experience includes: Managing Change and Configuration Management tasks and Boards, Configuration Management database, and Build/Release Management for custom software products; assisting teams with process implementation and improvements consistent with the Information Technology Infrastructure Library (ITIL) or IT Service Management (ITSM); and administering Subversion and Atlassian products on the Windows and Linux operating systems.

***THERE IS NO EDUCATION REQUIREMENT OR SUBSTITUTION FOR THIS POSITION*** WILL BE BASED ON BASIC AND MINIMUM REQUIREMENTS.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 03/02/2020. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your responses when compared to your background information, you may be deemed ineligible or your score may be adjusted to more accurately reflect your skills and abilities.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the job opportunity announcement closes (at 11:59 pm ET on 03/02/2020), your resume and all supporting documents will be reviewed by HR to determine your eligibility for Federal employment and your qualification for this position specifically.

This is a direct hire announcement. Traditional rating and ranking of applications, and veterans' preference does not apply to this vacancy. We will evaluate you against the basic qualifications. Qualified applicants will be referred for consideration in accordance with the Office of Personnel Management direct hire guidelines.

Please follow all instructions carefully. Errors or omissions may affect your eligibility.