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Manages all aspects of a 24/7/365 Primary Public Safety Answering Point (PSAP) Communication Center including the development and maintenance of interagency mobilization plans, complex dispatch operating plans, and guides.
Manages all aspects of supervision directly and indirectly for Communication Center staff (upward of 16 staff).
Manages all aspects of a quality assurance and training program that aligns with best practices and industry standards.
Leads staff with innovative resourcing practices dispatching law enforcement, structure fire, search and rescue, and emergency medical type calls.
Collaborates with the Yellowstone National Park Emergency Operations Center/Wildland Fire Dispatch and Program Managers.

Physical Demands: The work requires long periods of sitting and standing in one position at a computer terminal, intense concentration and working at top speed for several hours at a time. The incumbent may be under constant degrees of stress. The work environment is intense, with multiple voice and data messages and alerts arriving at the same time and requiring immediate response and listening to voices of various levels of intensity. Therefore, the ability to hear and to communicate clearly, both orally and in writing, is paramount. There is some degree of light to moderate lifting required. Shift work or non-standard tours of duty are involved or may be required. The incumbent may be required to work holidays and weekends. The incumbent is an essential employee, therefore is required to come to work on time, regardless of weather conditions. Additionally, in exigent circumstances, the incumbent may be required to work past a normal end of shift in order to maintain the efficiency of the National Park Service. Incumbent must be able to speak clearly in English. Due to the high intensity of the office environment, the incumbent will be allowed to participate in physical training programs. Travel associated with occasional site visits may require some walking and climbing. Must be able to respond to after-hour callouts.

Working Conditions: The work area is in an open space that also contains computer workstations, alarm equipment, and radio equipment. The incumbent may be required to be deployed to other locations and areas for special assignment which may include work outdoors or in other areas that are not climate-controlled or adequately lighted. The work is performed primarily in an office setting. Radios and telephones are in constant use and result in frequent periods of excessive and constant noise. Incumbent must be able to multitask and concentrate on work projects amidst noise, interruptions and the movements of others. This creates a hectic and high-stress work environment.

Mammoth Area Information: This position will be located at park headquarters in Mammoth Hot Springs in Yellowstone National Park. Elevation at Mammoth is 6,200 feet. Temperatures vary from an average of 70 degrees Fahrenheit in summer to sub-zero temperatures at times in winter. A school is available, with kindergarten through 12, in Gardiner, Montana, five miles north of headquarters. Free bus transportation is provided for school children between Mammoth and Gardiner. Many community facilities such as stores, a drugstore, day care, motels, and restaurants are available in Gardiner. A medical clinic is available in Mammoth. All other services are available within 55 to 75 miles from Mammoth.
Occupancy of government housing is required and housing will be provided.

Conditions of employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males
• You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• Requires competency on the console and may require in excess of 25% console duty time.
• Must obtain certification for NCIC (National Crime Information Center) and EMD (Emergency Medical Dispatch) within 120 days of entering on duty (EOD),
• Must obtain Field Training Lead certification within 120 days of entering on duty (EOD).
• Must obtain EMD Quality Assurance certification within 120 days of entering on duty (EOD).
• Must obtain designation for Terminal Agency Coordinator withing 120 days of entering on duty (EOD).
• If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
• You may be required to travel overnight away from home on occasion.
• You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
• You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State-sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.

Qualifications

QUALIFICATIONS:
All qualifications must be met by the closing date of this announcement-09/11/2025-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

To qualify for this position at the GS-11 grade level, you must possess the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-10 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Independently supervising a complex all-risk public safety dispatch center, including handling 9-1-1 telephone, fire, law enforcement, medical, search and rescue, maintenance and other emergency service calls which include evaluating and coordinating emergency situations and daily operations to ensure accurate quantities and kinds of resources are dispatched to incidents. Public Safety dispatching includes: Monitoring and responding to radio communications and 911 calls and other emergency reporting systems; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; keeping track of field unit safety and welfare of employees; responding to complaints, and incidents; dispatching appropriate field units/personnel for emergency services; querying and updating law enforcement data bases; preparing and maintaining incident reports; referencing and updating resource materials; advising the public and other law enforcement agencies regarding the emergency; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; and communicating with difficult callers. You must include hours per week worked. Please also include the grade levels of any federal employment

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating. Please see 'Required Documents' section for more info on resume requirements.

Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:

• Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
• Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.

• Administration and Management
• Human Resources Management
• Teaches Others
• Technical Competence
• Telecommunications

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a panel resume review. These assessments measure the critical competencies listed above that are required to successfully perform the job.