This position is located with Bonneville Power Administration, in the Field Support Services (JNRF) group of the End User Services (JNR), Enterprise Technology Operations Services (JN), Information Technology (J).
A successful candidate in this position will serve as a senior Field IT Specialist responsible for providing comprehensive IT assistance, and to serve as a Field Craft Coordinator responsible for leading and coordinating all IT-related service, support, and resource policies.
Summary
This position is located with Bonneville Power Administration, in the Field Support Services (JNRF) group of the End User Services (JNR), Enterprise Technology Operations Services (JN), Information Technology (J).
A successful candidate in this position will serve as a senior Field IT Specialist responsible for providing comprehensive IT assistance, and to serve as a Field Craft Coordinator responsible for leading and coordinating all IT-related service, support, and resource policies.
Lead and coordinate IT-related service, support, and resource policies with specific technical Craft organizations within the Transmission Business Line to assure hardware and software systems meet the technical requirements of the assigned Craft.
Establish and maintain an effective business relationship with the Craft Technical Lead (CTL), and facilitate information flow between Craft members and other groups across the Field.
Develop and maintain the Craft Profile, which identifies all Craft-related hardware, software, configurations, and work process requirements.
Serve as the primary consultant with the Craft organization to ensure that Craft IT resource requirements are planned for and consistently met in a timely manner.
Perform a variety of work involved in planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
Serve as a senior technical analyst with responsibility for resolving complex client problems. Determine the appropriate procedures, practices, and methods to apply in all phases of assignments, and maintain positive and effective business relationships with clients.
Plan and execute difficult and complex assignments involved in the planning and delivery of IT support services, including installation, configuration, troubleshooting, client assistance and/or training, in response to client requirements.
Assemble, configure, install, and maintain hardware and software on personal computers and other computing devices, including backup equipment, printers, and other peripherals.
This employer participates in the e-Verify program.
Males born after 12/31/1959 must be registered for Selective Service.
May be required to successfully complete a probationary period.
This position does not support remote work. You will be required to report physically to the official reporting worksite as specified by the supervisor, but no less than 3 days per pay period
This position has been designated as requiring a PUBLIC TRUST background. A preliminary background check must be completed before a new employee can begin work.
Current Federal employees or other individuals with an existing completed background investigation may not be required to undergo another background check.
The incumbent must be able to operate a motor vehicle in the performance of duties, and therefore, must obtain and maintain a state issued driver’s license.
Qualifications
BASIC REQUIREMENT: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
To meet this requirement, you must demonstrate proficiency in each of the four competencies listed above as follows:
GS-12: Advanced - You can perform the actions associated with each of these competencies without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions arise regarding each of these competencies. Focus is on broad organizational/professional issues; You have consistently provided practical/relevant ideas and perspectives on process or practice improvements which may easily be implemented; You are capable of coaching others in the application of each of these competencies by translating complex nuances relating to each competency into easy to understand terms; You participate in senior level discussions regarding these competencies; You assist in the development of reference and resource materials in these competencies.
SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-11) in the Federal service. Specialized experience for this position is defined as: (1) Coordinating IT-related service, support, and resource policies with internal customer organizations to assure hardware and software systems meet the technical customer requirements, and (2) Install, configure, and troubleshoot customer hardware, software, and peripheral issues to support internal customer requirements.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
There are no specific education requirements or substitution of education for experience for this position.
Additional information
The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.
This job opportunity announcement may be used to fill additional similar vacancies across DOE.
For general information on government-wide Telework polices visit: www.telework.gov
Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations.
BPA strives to ensure a safe, positive, inclusive work environment, supported by Leadership Behaviors. For more information on Leadership Behaviors visit: www.bpa.gov/goto/LeadershipBehaviors
We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The Department of Energy uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to place you into an initial quality category via OPM's Category Rating procedures. These categories are "Best Qualified", "Well Qualified", and "Qualified. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to ensure you have been placed into the appropriate quality category.
Your application is rated based on the extent and quality of your experience, education (when applicable), and training as described in your resume and applicant assessment. Your credentials are measured against the established duties of the position at the grade level(s) being advertised.
If you are eligible for career transition assistance plans such as ICTAP or CTAP, you must meet the definition of "well qualified" which is defined as scoring in the Well Qualified category (or higher).
If you are a Veteran Preference eligible candidate, you will be listed at the top of whichever quality category your rating places you in. CP/CPS veterans are placed at the top of the highest category for all positions except professional and scientific positions at GS-9 and higher.
If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications. If you are minimally qualified for this job, your responses to the self-assessment questions (True/False, Yes/ No, Multiple Choice questions) will be evaluated and you will be placed into one of three pre-defined quality categories under Category Rating procedures. These categories are "Best Qualified", "Well Qualified", and "Qualified. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Customer Service
Operations Support
Teamwork
Technology Awareness
Application of Veterans' Preference: If you are a preference eligible candidate, you will be listed at the top of whichever quality category your rating places you in. CP/CPS veterans are placed at the top of the highest category for all positions except professional and scientific positions at GS-9 and higher.
Career Transition Assistance Programs: To receive selection priority for this position, you must: 1) meet the eligibility criteria; and 2) be rated "well-qualified", which is defined as scoring 85.0 or higher.
You must meet all qualifications and eligibility requirements by the closing date (10/06/2024) of this announcement.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you MUSTprovide a complete application package which includes:
Your RESUMEshowing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Cover Letter, optional, expressing additional information not covered in your resume.
Transcripts, ifspecific educational requirements are indicated in this job announcement.Unofficial transcripts or any report listing institution, course title, credits earned (semester or quarter hour) and final grade is acceptable. It is your responsibility to provide adequate proof that you meet the educational requirements.
Veterans' Preference documentation,ifapplicable, DD-214 Member Copy 4 showing type of discharge/character of service; current active duty members- certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter. For more information visit the USAJOBS Help Center & OPM CHCOC website for VOW information.
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation,if applicable(e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) For more information see the OPM Guide to Career Transition.
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration.
To begin the application process in USAJOBS, click the Apply Online button.
Answer the questions presented in the application and attach all required and supporting documentation.
You must click the Submit Application button prior to 11:59 pm (ET) on the announcement closing date.
You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account, select Update Application: https://my.usajobs.gov/Account/Login. This option will no longer be available once the announcement has closed.
To verify the status of your application, during and after the announcement open period, log into your USAJOBS account; applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each application status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://www.usajobs.gov/Help/
If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots if possible, to aid technical support.
Bonneville Power Administration
P.O. Box 3621
Portland, OR 97208
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. The status of your application will be updated in USAJOBS as it is evaluated.
You can check the status by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application changes by logging into your USAJobs Account and editing the Notification Settings.
You will be contacted directly if an interview is required.
Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.
In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you MUSTprovide a complete application package which includes:
Your RESUMEshowing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Cover Letter, optional, expressing additional information not covered in your resume.
Transcripts, ifspecific educational requirements are indicated in this job announcement.Unofficial transcripts or any report listing institution, course title, credits earned (semester or quarter hour) and final grade is acceptable. It is your responsibility to provide adequate proof that you meet the educational requirements.
Veterans' Preference documentation,ifapplicable, DD-214 Member Copy 4 showing type of discharge/character of service; current active duty members- certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter. For more information visit the USAJOBS Help Center & OPM CHCOC website for VOW information.
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation,if applicable(e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) For more information see the OPM Guide to Career Transition.
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration.
To begin the application process in USAJOBS, click the Apply Online button.
Answer the questions presented in the application and attach all required and supporting documentation.
You must click the Submit Application button prior to 11:59 pm (ET) on the announcement closing date.
You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account, select Update Application: https://my.usajobs.gov/Account/Login. This option will no longer be available once the announcement has closed.
To verify the status of your application, during and after the announcement open period, log into your USAJOBS account; applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each application status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://www.usajobs.gov/Help/
If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots if possible, to aid technical support.
Bonneville Power Administration
P.O. Box 3621
Portland, OR 97208
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. The status of your application will be updated in USAJOBS as it is evaluated.
You can check the status by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application changes by logging into your USAJobs Account and editing the Notification Settings.
You will be contacted directly if an interview is required.
Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.
In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
