• Videos

  • Help



    Serve as representatives to answer questions and offer guidance. Monitor sites and maintain relations with park partners and concessions on roving patrols throughout National Parks.

    Likely Entry On Duty: March-July 2021.

    Open to the first 250 applicants.

    Applications must be submitted by 11:59 (EST) on the 12/11/2020 to be considered.

    For more park(s) information, select "Learn more about this agency" below:

    Learn more about this agency


    Visitor Services Assistant Standard Duties:

    • Provide visitor services including patrol, roving, fixed post assignments and public programs.
    • Participate in day-to-day operation of a seasonal contact station.
    • Site monitoring, and resource protection.
    • Operates two-way radio equipment.
    • Responds verbally to visitor inquiries, offering information and guidance.
    • Public can include individuals who are distressed, confused, frustrated, difficult or even hostile.

    Additional duties for GS-04:
    • Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders.
    • Relates effectively to people from varied cultural backgrounds and is sensitive to diversity, race, gender, religion, disabilities and other individual differences.
    • Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation.
    • Direct visitors and the public with problems, questions, or complaints to appropriate resource.
    • Assists in medical or other emergencies up to level of training.

    Additional duties for GS-05:
    • Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources).
    • Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.
    • Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems).
    • Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
    • Assess a situation to determine the appropriate response in accordance with policy guidelines.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/586378300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.