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Management and Program Analyst

Department of Health and Human Services
Administration for Children and Families
Office or Refugee Resettlement

Summary

This position is located in the Department of Health and Human Services, Administration for Children and Families, headquartered in Washington, District of Columbia.

This announcement will close at 11:59 PM, on the day that 50 applications have been received or on the closing date, whichever is first.

Overview

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Accepting applications
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Location
Many vacancies in the following locations:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$76,463 - $118,204 per year
Pay scale & grade
GS 12 - 13
Promotion potential
13
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Other
Position sensitivity and risk
Moderate Risk (MR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
HHS-ACF-DE-26-13000988
Control number
881170700

Duties

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WHAT YOU'LL BE DOING DAY TO DAY

As a Management and Program Analyst, you will:

  • Apply a comprehensive knowledge of management and organizational techniques, systems and procedures to perform a wide variety of analytical studies and projects.
  • Provide advice and assistance to senior leadership and program officials on the application of management policies and procedures.
  • Develop, coordinate, and implement performance measures to evaluate program productivity for a major organizational segment of an agency, such as a region office, center, or major field installation.
  • Work with management in areas such as implementing reorganizations, improving employee performance and morale, realigning duties and responsibilities, and devising new methods for conducting evaluations.
  • Provide operating officials with information for making decisions on the administrative and programmatic aspects of program operations and management.
  • Recommend the addition, expansion, or modification of management services or to respond to new legislative or program initiatives, changes in policy or funding availability.
  • Analyze and evaluate the management practices and methods, and administrative operations of assigned areas.
  • Define goals to be met on major program issues, recommend a course of action, and implement the course of action chosen for various administrative areas of the organization.

Requirements

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Conditions of employment

  • U.S. Citizenship required
  • Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
  • Suitable for federal employment
  • Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
  • Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
  • All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
  • All qualification requirements must be met by the closing date.
  • Financial disclosure statement may be required.
  • Probationary (or trial) period may be required.

Qualifications

WHAT WE ARE LOOKING FOR

GS-12 Minimum Qualifications: You must have one year of specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-11 grade level in the Federal service performing ALL of the following:

  • Conducting management and program analysis studies by collecting and analyzing qualitative and quantitative data to assess program effectiveness and identify operational inefficiencies.
  • Recommending improvements to workflows, procedures, and administrative processes in alignment with organizational goals and regulatory requirements.
  • Evaluating organizational structures, management practices, and program operations by applying established analytical methods and adapted techniques.
  • Providing guidance to program staff to support implementation of changes.

GS-13 Minimum Qualifications: You must have one year of specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-12 grade level in the Federal service performing ALL of the following:
  • Leading cross-functional coordination efforts for program planning and evaluation activities by gathering input from multiple stakeholders, reconciling conflicting data, and developing comprehensive status reports and briefing materials.
  • Assessing program effectiveness, addressing emerging issues, and implementing changes to improve service delivery and mission performance.
  • Designing and applying analytical approaches for evaluating administrative and program operations to complex and evolving issues.
  • Identifying gaps in performance, assessing risks, and recommending improvements to management practices, workflows, and use of technology to enhance program outcomes.

Preferred Experience: Have previous work experience and/or familiarity with refugee resettlement

Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.

Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

OPM Qualification General Policies Website

Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov.


Additional information

THINGS YOU NEED TO KNOW

Incentives may be authorized; however, this is contingent upon multiple factors, including funds availability. If authorized, certain incentives may require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.

Bargaining Unit Position: No

Research position: No

Drug Screening Required: No

Applicants selected for this position will be subject to reasonable suspicion and post-accident drug testing upon hiring.

Veterans' Preference - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/

Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP): For information on how to apply as an CTAP/ICTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position.

Reemployment Priority List (RPL): To receive selection priority for this position, individuals on the RPL must meet the qualification requirements, complete all required assessments and be rated as qualified. RPL candidates are ranked using Category Rating procedures.

Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.

Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with any interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

In accordance with Executive Order 12564 of September 14, 1986, The Department of Health and Human Services (HHS) is A Drug-Free Federal Workplace. The use of illegal drugs, on or off duty, by Federal employees is inconsistent not only with the law-abiding behavior expected of all citizens, but also with the special trust placed in such employees as servants of the public.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this announcement. Evaluation will be based on your application materials (such as your resume and supporting documents), your responses to the application questionnaire, and the results of all required assessments.

Resume Requirement
Your resume must not exceed two (2) pages in length.

Minimum Qualification Question
As part of the application process, you must answer a minimum qualification question addressing whether you meet the Specialized Experience required for this position, as described in this announcement.

Your response must be supported by the experience documented in your resume. If your resume does not demonstrate the required Specialized Experience, you may be found not qualified.

Assessment Process

USA Hire Technical Assessment
You are required to complete a USA Hire technical assessment to evaluate the job-related knowledge, skills, and abilities required for this position.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

HR Resume Review
Human Resource (HR) Specialists will review your resume to determine whether you meet the required Specialized Experience.

Applicants who successfully pass the assessment(s) may be referred to the Hiring Manager for consideration.

You must complete all required steps in the process, including submitting an application and resume and participating in the assessments, to be considered for this position.

Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories:
  • Best Qualified - Applicants who have experience that is almost identical to those required by the position.
  • Well Qualified - Applicants who have experience that is very similar to those required by the position.
  • Qualified - Applicants who meet minimum qualification requirements, but do not identify any additional qualifying experience or skill.
Candidates in the highest category will be referred to the hiring agency.

The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
    • Accountability
    • Administrative Operations Strategy
    • Attention to Detail
    • Business Process Improvement
    • Customer Service
    • Decision Making
    • Flexibility
    • Influencing/Negotiating
    • Integrity/Honesty
    • Interpersonal Skills
    • Learning
    • Program Analysis and Evaluation
    • Program Support and Strategic Planning
    • Reading Comprehension
    • Reasoning
    • Self-Management
    • Stress Tolerance
    • Teamwork
To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13000988

Administration for Children and Families

Become a part of the Department that touches the lives of every American! At the Department of Health and Human Services (HHS) you can give back to your community, state, and country by making a difference in the lives of Americans everywhere. It is the principal agency for protecting the health of citizens. Join HHS and help to make our world healthier, safer, and better for all Americans.

Agency contact information

HHS HELPDESK
Email
ASKOHR@hhs.gov
Address
Administration for Children and Families
330 C St SW
Washington, DC 20201
US

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