IT Specialist (CUSTSPT/SYSADMIN)

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Clarification from the agency

This vacancy announcement is open to Federal employees and other eligible applicants.

Duties

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The duties and responsibilities for a IT Specialist (CUSTSPT/SYSADMIN) GS-2210-12 generally include, but are not limited to, the following:

Performs customer support duties to include account management, password resets, and addressing priority needs for the organization.
Analyzes configuration management processes and procedures, develops and recommends processes, software, and procedures to ensure effective configuration management.
Identifies and carries out actions investigates, recommend a cost-effective solution to management.
Plans and coordinates the maintenance, upgrade, and support of systems. Schedules maintenance activities during off-peak usage periods.
Manages and maintains the baseline configuration of hardware, software, and network systems.

Requirements

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Conditions of employment

You must be a United States Citizen or National.
You will be required to complete a pre-employment security investigation and background check which includes a drug screening.
You may be required to complete a probationary or trial period. See "Additional Information" for specific details.
Selective Service registration is required for males born on, or after, December 31st 1959. Those not registered should have an approved exemption on file.
You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met.
Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
A USA Hire assessment is required. An email will be sent with additional information after you submit your application. You will have 48 hours from the closing date of this announcement to complete the assessment.
This position requires the candidate to be able to hold a security clearance at the Top Secret / SCI security level.
This position requires temporary duty (TDY) business travel approximately 25% of the time.
This position is designated as Mission Critical/Mission Essential (See Announcement Questionnaire for detailed description)

Qualifications

To qualify for the position of IT Specialist (CUSTSPT/SYSADMIN), at GS-2210-12, you must meet the basic qualification requirements listed below.

Basic Qualifications (2210 series):

Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience: To qualify for the GS-12 grade level, you must have one (1) year of specialized experience equivalent to at least the GS-11 grade level in the Federal service, or comparable non-Federal experience. Specialized experience is defined as experience performing the following duties:

Supports organization systems including a variety of applications, platforms, and system images.
Plans and oversee hardware and software installation on customer workstation.
Troubleshoots hardware, maintenance, and repairs to equipment.

You MUST meet all qualification requirements, including time-in-grade, by the 06/03/2026 of this announcement.

Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating.See the Required Documents section for important notes about what must be included in your resume.

After you submit this application, you will receive an e-mail informing you that a USA Hire assessment is required of you. You will have 48 hours from the closing date of this announcement 06/03/2026 to complete the assessment as this assessment is part of your application.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For the GS-12 level, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted.

Additional information

Additional selections may be made from this announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.

Career Transition Programs (CTAP or ICTAP):
These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:

Meet CTAP or ICTAP eligibility criteria;
Be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and
Submit the appropriate documentation to support your CTAP or ICTAP eligibility.

Probationary or Trial Period (as applicable): As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
1) your performance and conduct;
2) the needs and interests of the agency;
3) whether your continued employment would advance organizational goals of the agency or the Government; and
4) whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline.

DOJ Reasonable Accommodation Policy: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy

Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov.

*Continued under Benefits

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. You must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

Your USAHIRE assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

Additionally, we will review your supporting documents and resume to determine if you are in the "Area of Consideration" for this vacancy. Government-Wide Merit Promotion vacancies may only accept applications from a limited audience, pay careful attention to the "Who May Apply" and the "Hiring Paths" information. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Influencing/Negotiating
Information Technology Program Management
Integrity/Honesty
Interpersonal Skills
Learning
Problem Solving
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
"The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment."

BASIS OF FINAL RATING:
DOJ's Merit Promotion Procedures will be used to evaluate candidates.

If you would like to preview the application questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/12965820.

Required Documents

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It is your responsibility to carefully review the list of required documents below and submit the necessary documentation based on your eligibility. Resume

Resume - All Applicants: You must submit a resume (a two page or less resume is required) containing the following pieces of information for each job entry listed in your employment history:

Official position title,
Employer name and contact information,
Start and end dates (including month and year),
Indicate full-time or number of hours worked per week if part-time, and
A list of duties performed and accomplishments.

If you are a current or former Federal employee:

You must submit your most recent SF-50 (Notification of Personnel Action) or equivalent agency form. Do not submit an award SF-50, these do not contain sufficient information about your appointment. Your SF-50 should list the full position title, series, grade and step,organization, duty location, service computation date, effective date, and your service type and tenure status.
Submit a copy of your most recent performance evaluation or appraisal, signed, showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available. Note: See USAJOBS Current & Former Employees for more information.

Due Weight for Performance:

You must submit a copy of your most recent performance appraisal, and
A list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. Due weight for performance applies to federal and non-federal work. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available.

If you are a Veteran or a qualifying parent or spouse:

When claiming a Veteran's Preference, you must submit your last DD-214 (Certificate of Release or Discharge from Active Duty) form, specifically the Member #4 Copy, indicating dates and character of service and discharge type.
If you are a Veteran with a service-connected disability rating, you will need to additionally submit the SF-15 (Application for 10-point Veterans Preference) and a copy of your VA Letter stating your disability rating.
If you are the qualifying parent or spouse of a disabled, deceased, or deployed Veteran, and are seeking a derived preference eligibility, you must submit appropriate supporting documentation such as the Veterans DD-214, SF-15, VA Letter, and/or Permanent Change of Station (PCS) orders. See Veteran Family Preference for more information.
For more information on each type of Veterans Preference, and the documentation required for each, see FedsHireVets.

If you are applying for consideration under the Military Spouse Appointing Authority:

Spouse of a member of the armed forces on active duty: documentation showing 1) your spouse's active-duty status and 2) your marriage to the member of the armed forces (i.e., a marriage certificate or other legal documentation verifying marriage).
Spouse of service members who incurred a 100% disability because of the service member's active-duty service: documentation showing 1) the member of the armed forces retired, or was released or discharged from active duty, with a disability rating of 100 percent; and 2) documentation of marriage to the member of the armed forces (i.e., a marriage license or other legal documentation verifying marriage).
Spouse of service members killed while on active duty: documentation showing a) the member was released or discharged from active duty due to his or her death while on active duty; b) the member of the armed forces was killed while serving on active duty; c) proof of the widow or widower's marriage to the member of the armed forces (i.e., a marriage license or other legal documentation verifying marriage); and d) a statement certifying that the individual seeking to use the authority is the un-remarried widow or widower of the service member.

If you are a person with a disability, claiming eligibility under Schedule A:

You must submit "proof of a disability" documentation ("Proof of a disability" is a letter stating that you have an intellectual disability, severe physical disability or psychiatric disability).
You must get this letter from your doctor, a licensed medical professional, a licensed vocational rehabilitation specialist, or any Federal, state, or local agency that issues or provides disability benefits.
For more information about Schedule A and verification requirements, please see OPM's Schedule A site.

*Continued under How To Apply

Help

To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 06/03/2026 to receive consideration.

The application process is as follows:

To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on 06/03/2026.
After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements (https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements)
Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.

Need Help?
If you need help with USAJOBs or the application process, please see the USAJOBS Help or Application Manager Online Help websites which includes information on managing your account, creating an application, uploading documents, etc.

Reasonable Accommodation: To request reasonable accommodation for any part of the application and hiring process, please contact Ebony Stephenson at Ebony.Stephenson2@usdoj.gov for assistance.

*Continued from Required Documents:

If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP:

You must submit your separation notice or agency RIF letter from your agency OR if you have not yet been separated, you can provide the letter of intent to separate you from the agency because of reduction-in-force.
Submit a copy of your most recent performance appraisal and SF-50 showing current/former position, grade, promotion potential, and duty location OR Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.

Agency contact information

Ebony Stephenson

Email: ebony.stephenson2@usdoj.gov

Address: Justice Management Division - Chief Information Officer
2 Constitution Square
145 N Street NE
Room 9W.300
Washington, DC 20530
US

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).

You will receive e-mail notifications as your application status is updated. However, you can also see your application status any time by logging in to your USAJOBS account and looking on the "Applications" page. Click the position title to expand the display for each application in the list. Click here to learn more about checking your application status, or see what each application status means.

We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement within 90 days.

Required Documents

Help

It is your responsibility to carefully review the list of required documents below and submit the necessary documentation based on your eligibility. Resume

Resume - All Applicants: You must submit a resume (a two page or less resume is required) containing the following pieces of information for each job entry listed in your employment history:

Official position title,
Employer name and contact information,
Start and end dates (including month and year),
Indicate full-time or number of hours worked per week if part-time, and
A list of duties performed and accomplishments.

If you are a current or former Federal employee:

You must submit your most recent SF-50 (Notification of Personnel Action) or equivalent agency form. Do not submit an award SF-50, these do not contain sufficient information about your appointment. Your SF-50 should list the full position title, series, grade and step,organization, duty location, service computation date, effective date, and your service type and tenure status.
Submit a copy of your most recent performance evaluation or appraisal, signed, showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available. Note: See USAJOBS Current & Former Employees for more information.

Due Weight for Performance:

You must submit a copy of your most recent performance appraisal, and
A list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. Due weight for performance applies to federal and non-federal work. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available.

If you are a Veteran or a qualifying parent or spouse:

When claiming a Veteran's Preference, you must submit your last DD-214 (Certificate of Release or Discharge from Active Duty) form, specifically the Member #4 Copy, indicating dates and character of service and discharge type.
If you are a Veteran with a service-connected disability rating, you will need to additionally submit the SF-15 (Application for 10-point Veterans Preference) and a copy of your VA Letter stating your disability rating.
If you are the qualifying parent or spouse of a disabled, deceased, or deployed Veteran, and are seeking a derived preference eligibility, you must submit appropriate supporting documentation such as the Veterans DD-214, SF-15, VA Letter, and/or Permanent Change of Station (PCS) orders. See Veteran Family Preference for more information.
For more information on each type of Veterans Preference, and the documentation required for each, see FedsHireVets.

If you are applying for consideration under the Military Spouse Appointing Authority:

Spouse of a member of the armed forces on active duty: documentation showing 1) your spouse's active-duty status and 2) your marriage to the member of the armed forces (i.e., a marriage certificate or other legal documentation verifying marriage).
Spouse of service members who incurred a 100% disability because of the service member's active-duty service: documentation showing 1) the member of the armed forces retired, or was released or discharged from active duty, with a disability rating of 100 percent; and 2) documentation of marriage to the member of the armed forces (i.e., a marriage license or other legal documentation verifying marriage).
Spouse of service members killed while on active duty: documentation showing a) the member was released or discharged from active duty due to his or her death while on active duty; b) the member of the armed forces was killed while serving on active duty; c) proof of the widow or widower's marriage to the member of the armed forces (i.e., a marriage license or other legal documentation verifying marriage); and d) a statement certifying that the individual seeking to use the authority is the un-remarried widow or widower of the service member.

If you are a person with a disability, claiming eligibility under Schedule A:

You must submit "proof of a disability" documentation ("Proof of a disability" is a letter stating that you have an intellectual disability, severe physical disability or psychiatric disability).
You must get this letter from your doctor, a licensed medical professional, a licensed vocational rehabilitation specialist, or any Federal, state, or local agency that issues or provides disability benefits.
For more information about Schedule A and verification requirements, please see OPM's Schedule A site.

*Continued under How To Apply

How to Apply

Help

To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 06/03/2026 to receive consideration.

The application process is as follows:

To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on 06/03/2026.
After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements (https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements)
Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.

Need Help?
If you need help with USAJOBs or the application process, please see the USAJOBS Help or Application Manager Online Help websites which includes information on managing your account, creating an application, uploading documents, etc.

Reasonable Accommodation: To request reasonable accommodation for any part of the application and hiring process, please contact Ebony Stephenson at Ebony.Stephenson2@usdoj.gov for assistance.

*Continued from Required Documents:

If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP:

You must submit your separation notice or agency RIF letter from your agency OR if you have not yet been separated, you can provide the letter of intent to separate you from the agency because of reduction-in-force.
Submit a copy of your most recent performance appraisal and SF-50 showing current/former position, grade, promotion potential, and duty location OR Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.

Agency contact information

Ebony Stephenson

Email: ebony.stephenson2@usdoj.gov

Address: Justice Management Division - Chief Information Officer
2 Constitution Square
145 N Street NE
Room 9W.300
Washington, DC 20530
US

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).

You will receive e-mail notifications as your application status is updated. However, you can also see your application status any time by logging in to your USAJOBS account and looking on the "Applications" page. Click the position title to expand the display for each application in the list. Click here to learn more about checking your application status, or see what each application status means.

We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement within 90 days.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

IT Specialist (CUSTSPT/SYSADMIN)

Summary

Summary

Overview

This job is open to

Federal employees - Competitive service

Career transition (CTAP, ICTAP, RPL)

Land and base management

Veterans

Military spouses

Individuals with disabilities

Family of overseas employees

Peace Corps & AmeriCorps Vista

Special authorities

Clarification from the agency

Duties

Requirements

Conditions of employment

Qualifications

Education

Additional information

How you will be evaluated

Required Documents

Agency contact information

Next steps

Required Documents

How to Apply

Agency contact information

Next steps

Fair and transparent