The Information Technology Office (ITO) is responsible for providing information technology and telecommunication services to OSC nationwide. ITO activities include support for OSC's wide and local area networks in Washington, D. C., an in-house case tracking system, Internet and Intranet, wireless services, E-Mail, video conferencing, backup and restore facility for all agency file servers, eDiscovery system, and support for a variety of other services.
Summary
The Information Technology Office (ITO) is responsible for providing information technology and telecommunication services to OSC nationwide. ITO activities include support for OSC's wide and local area networks in Washington, D. C., an in-house case tracking system, Internet and Intranet, wireless services, E-Mail, video conferencing, backup and restore facility for all agency file servers, eDiscovery system, and support for a variety of other services.
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Division Overview
The Information Technology Office (ITO) is responsible for providing information technology and telecommunication services to OSC nationwide. ITO activities include support for the OSC's wide area and local area network in Washington, D. C., an in-house case tracking system, Internet and Intranet, wireless services, E-Mail, video conferencing, backup and restore facility for all agency file servers, the enterprise wide VOIP telephone system, eDiscovery system, and support for a variety of other computer and telecommunication capabilities. You can find additional information about our program units here.
Duties
Under the supervision or mentorship of the CIO, you may:
Serve as principal POC for creating, configuring, maintaining and updating all IT systems;
Lead the administration and operation of enterprise and purpose-built cloud environments;
Drafts or develops operational policies, procedures, requirements, and practices for all IT systems;
Develops and provides compliance oversight for implementation of systems requirements, policies, guidelines, and practices;
Provides expert advice, counsel and instruction to employees, supervisors, and management on systems issues and administration;
Generates and runs pilots for future applications;
Investigates options for resolutions and recommends optimal solutions, presenting information in writing or orally;
Ensures compliance with agency IT security requirements;
Performs other related duties as assigned.
Ideal Candidate
We are looking for candidates who embrace the privilege of public service, bring enthusiasm and dedication to such service, and work well within a team setting. Flexibility and a strong commitment to OSC's statutory mission are essential.
Positions may be filled at either GS-12 or GS-13 grade level, at management's discretion and based upon applicant experience.
U.S. Citizenship or National authorized to work in the U.S.
Individuals born after 12-31-1959 and required to register for Selective Service under the Military Selective Service Act of 50 USC App. 453, must be registered or otherwise exempt from Selective Service. See "Additional Information" section below.
May be required to successfully complete a probationary/trial period.
May be eligible for incentive pay.
May be eligible for superior qualifications/special needs pay setting.
Direct Deposit of pay is required.
E-Verify will be used to confirm employment eligibility on new employees. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Suitable for Federal employment as determined by appropriate background investigation.
Qualifications
Minimum Qualifications
GS-12: Applicant must demonstrate at least one (1) full year of specialized experience comparable in scope and responsibility to the next lower grade level in the Federal service (obtained in either the public or private sector) performing the follow duties: Four (4) IT Competencies:
Attention to Detail - Completing thorough and accurate work independently, even in difficult or stressful situations; Customer Service - Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; Oral Communication - Convincingly conveying complex information to customers and using various methods to explain and convey information; Problem Solving - Solving complex or sensitive problems by developing and proposing strategic alternatives.
AND
Assisting or leading technical projects, ensuring timely implementation of solutions, and communicating with agency members on technical procedures and best practices;
Communicating effectively with users and team members, both orally and in writing, to resolve complex technical issues and deliver high-quality customer support;
Managing information systems in an office environment while resolving hardware/software, interface and interoperability problems; and
Assisting with or managing servers, storage, networking, application components across hybrid environments.
GS-13: Applicant must demonstrate at least one (1) full year of specialized experience comparable in scope and responsibility to the next lower grade level in the Federal service (obtained in either the public or private sector) performing the follow duties: Four (4) IT Competencies:
Attention to Detail - Completing thorough and accurate work independently, even in difficult or stressful situations; occasionally reviewing work completed by others; Customer Service - Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction; Oral Communication - Convincingly conveying complex information to customers; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; Problem Solving - Solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs.
AND
Leading technical projects, ensuring timely implementation of solutions, and communicating with agency members on technical procedures and best practices;
Communicating effectively with users, team members, and management, both orally and in writing, to resolve complex technical issues and deliver high-quality customer support;
Managing information systems in an office environment while resolving hardware/software, interface and interoperability problems; and
Managing servers, storage, networking, application components across hybrid environments.
Time in Grade
Time-in-grade restrictions apply for all candidates considered under Merit Promotion (generally applicants who have held a Federal civilian appointment within the previous 52 weeks). These applicants must have 1 year time-in-grade at the next lower level or equivalent to qualify.
Your resume must explicitly outline your qualifications. We will not make assumptions about your experience.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined above.
Annual Leave Accrual Credit
Selectees for their first Federal position may be eligible to earn a higher annual leave accrual rate based on prior non-Federal or uniformed service work experience. The amount of service credited will be based on specialized experience or qualifying experience that is provided on the applicant resume and documentation submitted.
Education
This job does not have an education qualification requirement.
Additional information
ACTIVE-DUTY SERVICE MEMBERS: In accordance with VOW to Hire Heroes Act of 2011 (Public Law 112-56),Current military members may apply by submitting a "certification" of active service in lieu of a DD-214. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain: (1) your rank; (2) dates of active duty service; (3) type of discharge and projected character of service (i.e. honorable); (4) projected Veteran's preference, if applicable; (5) date terminal leave begins, if applicable; (6) date of expected discharge or release that is within 120 days of your employment application submission; and (7) signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. If selected, your qualifying separation, veteran's preference, and/or appointment eligibility will be verified prior to appointment. Active-duty members that fail to provide a valid "certification" of service with their initial application will be found to have an incomplete application. Military members may be appointed before the effective date of their military retirement/separation if on terminal leave.
Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.
Interagency Career Transition Assistance Program (ICTAP): If you have never worked for the Federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To receive selection priority, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position; and (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority, applicants must satisfy all qualification requirements for the position and have a rating of 85 or above.
Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements, you may review the information at the following links:
SELECTIVE SERVICE: Individuals born after December 31, 1959 must be registered or exempt from Selective Service. You can find more information on Who Must Register and Exemptions here. In addition, you can find more information on what to do if you failed to register here.
DEVELOPMENTAL POSITIONS: This position can be filled at the GS-12 or full performance GS-13 grade level depending on applicant experience and management needs. If filled at the lower grade level, noncompetitive promotion to the next grade level is authorized but not implied. It is dependent upon meeting time-in-grade requirements, specialized experience, required training and any other management requirements to demonstrate ability to perform the next higher/target grade level.
These are not Bargaining Unit positions.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the eligibility requirements listed on this announcement.
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork
The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
Management will consider any Federal performance appraisals and/or awards you submit with your application as an indication of your experience and work history.
Further assessments may include Structured Interview and Reference Checks.
REASONABLE ACCOMMODATION (RA) REQUESTS: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package which includes:
Resume, including a) personal information such as name, address, contact information; b) education; c) detailed work experience related to this position including work schedule, hours worked per week, dates of employment (month/year), title and Grade level for any Federal service, i.e. GS-9); d) scope and complexity of the functions, activities and services you managed and your level of contacts; and any other qualifications. Your resume cannot exceed two (2) pages, as only the first two (2) pages will be reviewed to determine your eligibility/qualifications, or you may be disqualified for an incorrect application;
Other required supporting documents, if applicable:
Current or Previous Federal (whether Excepted or Competitive Service) employees:
Most recent non-award Notification of Personnel Action (SF-50) with highest grade held (or promotion potential) on a permanent basis, position title, series and grade; AND
Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. A performance plan, without a rating, is not an acceptable substitute.
DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty for consideration of Veteran status.
If you submit multiple copies of the same document, only your most recent uploaded document (by date & time stamp) will be considered. If your resume or supporting documents are illegible or unreadable, or if you fail to include any of the above-mentioned required documents, you may lose consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Applicants who disqualify themselves will not be considered further. If your application materials contain sensitive or inappropriate information, including but not limited to: photographs; classified or government sensitive information; copied and pasted portions of this job announcement; obscene information, etc., you may not be considered.
Falsifying your background, education, and/or experience is cause for non-selection, disqualification from further consideration or withdrawal of tentative or final job offers.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above.
Your application and supporting documents must be submitted and received through the online application process by 11:59 pm EST on the closing date of this announcement. You cannot update, add documents, or otherwise change your application after initial submission. Your application and documents will lock upon application. It is your responsibility to ensure you have all necessary information before you begin the application process.
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
US Office of Special Counsel
1730 M St NW
Washington, DC 20036
US
Next steps
Once your online application is submitted, you will receive a confirmation notification by email that your application was received.
Your application will be evaluated as outlined above and if you are found to be among the qualified candidates, you will be referred to the selecting official for consideration. We anticipate a large number of applicants, and only the top candidates will be contacted for interview. You will receive automated notifications through the USAjobs system as updates are available.
Selecting officials may choose any appropriate competitive, non-competitive or alternative candidate under Federal regulations and Agency policy. Interviews may be conducted individually, by panel, by third party, teleconference, video teleconference, or in person. Selecting officials have the option to interview any, all or none of the referred candidates. Management has the right to fill or not a fill this vacancy, as well as to cancel and re-announce as appropriate.
Additional Vacancies
This announcement may be used to fill additional or similar vacancies at the same or equivalent grade level.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package which includes:
Resume, including a) personal information such as name, address, contact information; b) education; c) detailed work experience related to this position including work schedule, hours worked per week, dates of employment (month/year), title and Grade level for any Federal service, i.e. GS-9); d) scope and complexity of the functions, activities and services you managed and your level of contacts; and any other qualifications. Your resume cannot exceed two (2) pages, as only the first two (2) pages will be reviewed to determine your eligibility/qualifications, or you may be disqualified for an incorrect application;
Other required supporting documents, if applicable:
Current or Previous Federal (whether Excepted or Competitive Service) employees:
Most recent non-award Notification of Personnel Action (SF-50) with highest grade held (or promotion potential) on a permanent basis, position title, series and grade; AND
Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. A performance plan, without a rating, is not an acceptable substitute.
DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty for consideration of Veteran status.
If you submit multiple copies of the same document, only your most recent uploaded document (by date & time stamp) will be considered. If your resume or supporting documents are illegible or unreadable, or if you fail to include any of the above-mentioned required documents, you may lose consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Applicants who disqualify themselves will not be considered further. If your application materials contain sensitive or inappropriate information, including but not limited to: photographs; classified or government sensitive information; copied and pasted portions of this job announcement; obscene information, etc., you may not be considered.
Falsifying your background, education, and/or experience is cause for non-selection, disqualification from further consideration or withdrawal of tentative or final job offers.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above.
Your application and supporting documents must be submitted and received through the online application process by 11:59 pm EST on the closing date of this announcement. You cannot update, add documents, or otherwise change your application after initial submission. Your application and documents will lock upon application. It is your responsibility to ensure you have all necessary information before you begin the application process.
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
US Office of Special Counsel
1730 M St NW
Washington, DC 20036
US
Next steps
Once your online application is submitted, you will receive a confirmation notification by email that your application was received.
Your application will be evaluated as outlined above and if you are found to be among the qualified candidates, you will be referred to the selecting official for consideration. We anticipate a large number of applicants, and only the top candidates will be contacted for interview. You will receive automated notifications through the USAjobs system as updates are available.
Selecting officials may choose any appropriate competitive, non-competitive or alternative candidate under Federal regulations and Agency policy. Interviews may be conducted individually, by panel, by third party, teleconference, video teleconference, or in person. Selecting officials have the option to interview any, all or none of the referred candidates. Management has the right to fill or not a fill this vacancy, as well as to cancel and re-announce as appropriate.
Additional Vacancies
This announcement may be used to fill additional or similar vacancies at the same or equivalent grade level.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
