Visitor Services Assistants serve as representatives to answer questions and offer guidance. Monitor sites and maintain relations with park partners and concessions on roving patrols throughout National Parks.
Open to the first 100 applicants or until 04/22/2026 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.
Summary
Visitor Services Assistants serve as representatives to answer questions and offer guidance. Monitor sites and maintain relations with park partners and concessions on roving patrols throughout National Parks.
Open to the first 100 applicants or until 04/22/2026 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.
This position is being filled under the Field Unit Local Hiring Authority and is open to U.S. citizens and nationals who meet all eligibility requirements, including permanent and exclusive residency within the defined vicinity of the field unit as described in this announcement. Under this authority, veterans' preference and traditional rating and ranking procedures do not apply.
Provide visitor services including patrol, roving, fixed post assignments and public programs.
Participate in day-to-day operation of a seasonal contact station.
Site monitoring, and resource protection.
Operates two-way radio equipment.
Responds verbally to visitor inquiries, offering information and guidance.
Public can include individuals who are distressed, confused, frustrated, difficult or even hostile.
Additional duties for GS-04:
Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders.
Relates effectively to people from varied cultural backgrounds and is sensitive to diversity, race, gender, religion, disabilities and other individual differences.
Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation.
Direct visitors and the public with problems, questions, or complaints to appropriate resource.
Assists in medical or other emergencies up to level of training.
Additional duties for GS-05:
Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources).
Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.
Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems).
Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
Assess a situation to determine the appropriate response in accordance with policy guidelines.
Appointment subject to background investigation and favorable adjudication.
Males must meet Selective Service Registration Act requirement.
Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
Occupancy of government quarters may be required.
Government housing may be available but is not guaranteed.
Use find a park to contact specific parks for more information on government housing.
You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work.
You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of their valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, selectee may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by selectee. Please indicate in your application whether you possess a valid State driver's license.
Qualifications
All qualifications must be met by the closing date of this announcement-04/22/2026-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience.
You MUST limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. You can only submit one resume; only the resume submitted under the "Resume" "Document Type" will be used to determine your qualifications and for rating purposes.
To qualify for this position at the GS-04 level, you must possess one of the following:
A. One year of progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection.-
OR-
B. Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR-
C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.
To qualify for this position at the GS-05 level, you must possess one of the following:A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; compiling and analyzing information to report; greeting the public, disseminating information, providing directions, fee collection, and using software programs such as, word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). -OR-
B. Four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR-
C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.
Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: OPM Qualification Standards.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
ICTAP/CTAP Statement: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
Education
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
of education for experience at the grade level(s) of this announcement.
Additional information
This position will be filled under the Field Unit Local Hiring Authority. Eligibility is limited to applicants who reside within the defined local commuting area at the time of application. For this announcement, the local commuting area is the area from which individuals can reasonably commute to the duty station under normal conditions.
The defined vicinity for this position is: Field Unit Local Hiring for Porter, Indiana is defined as 50 miles from Indiana Dunes National Park located at 1100 North Mineral Springs Road, Porter, Indiana.
Residency will be verified during the hiring process.
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
Non-Competitive Rehire Eligibility: Temporary seasonal employees can only maintain their non-competitive rehire eligibility if they work no more than a combined total of Temporary NTE less than 1040 hours anywhere in the National Park Service (NPS) within their established service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS).
If you have held a temporary seasonal appointment in the past 12 months and have already worked the maximum temporary appointment less than 1040 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1040 hours in your established service year will result in the loss of your non-competitive rehire eligibility.
The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1040 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1040 hours, unless granted an exception by OPM.
Employment may be terminated at any time due to fluctuations in funding levels, project needs, employee performance, or other considerations.
Physical Demands: The work involves extensive periods of standing and walking, and in some cases, over rough surfaces or inclines carrying backpacks, tools, rescue equipment, etc.
Working Conditions: The work is performed in settings in which there is regular and recurring exposure to moderate discomforts and unpleasantness (e.g. high or low temperatures, confined spaces or adverse weather conditions).Work is performed both indoors and outdoors in all types of weather from snow, wind, and rain to sun and heat. Work involves standing for long periods of time, walking over rough and uneven terrain and living in close quarters with co-workers.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants will be evaluated based on how well they meet the qualification requirements for the position.
Upon receipt of a completed application package, the Servicing Human Resources Office will review your resume and supporting documentation to determine whether you meet the minimum qualification requirements described in this announcement.
Resumes must not exceed two single-sided pages. Resumes longer than two pages will not be reviewed. Applicants may submit only one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine qualifications and eligibility. If more than one resume is submitted, only the most recent submission will be reviewed.
This position is being filled under the Field Unit Local Hiring Authority. Under this authority, competitive rating, ranking, and veterans' preference procedures do not apply. The Servicing Human Resources Office will determine whether applicants meet the qualification and eligibility requirements described in this announcement. Applicants who meet these requirements may be referred to the selecting official on a certificate of eligibles for consideration.
Applicants must certify that they maintain a permanent and exclusive residence within the defined vicinity of the field unit(s) listed in this announcement. Residency eligibility will be verified during the hiring process.
If your resume is incomplete or does not demonstrate that you meet the qualification requirements or specialized experience described in this announcement, you may be determined ineligible or not qualified for further consideration.
Providing false or misleading information on your resume or supporting documentation may result in removal from consideration or other action consistent with applicable federal hiring regulations.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required and must be submitted by 11:59 PM (EST) on 04/22/2026:
Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience. If military or civilian, please include your rank and/or grade. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.
Documentation for Interagency/Career Transition Assistance Plan (ICTAP/CTAP) consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be well qualified. ICTAP/CTAP eligibles will be considered well qualified if they exceed minimal qualifications for this position (i.e. Resume supports substantial possession of stated competencies) for the position.
Transcripts if qualifying based on education.
Proof of residence (e.g. mortgage or property deed, lease/rental agreement, utility bill, insurance policy).
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must submit the documentation specified in the Required Documents section. To receive consideration, your complete application package must be submitted by 11:59 PM (EST) on 04/22/2026.
You must provide documentation to support your eligibility and qualification claims. Please review the required documentation listed in the eligibility sections to ensure you submit the appropriate information. You will only be considered for eligibilities for which you have provided the required supporting documentation.
Applications may be submitted through USAJOBS or through other authorized methods identified by the agency (e.g., third-party platforms or local outreach efforts) to support targeted recruitment under this authority.
Applicants submitting materials outside of USAJOBS must:
Submit a complete application package by the closing date of this announcement, and
Ensure all materials are formatted and consistent with the application instructions outlined in this announcement, including resume requirements and supporting documentation.
All applications, regardless of submission method, will be evaluated using the same criteria and requirements to ensure a fair and equitable hiring process.
Applications received after the closing date, or that do not meet the requirements outlined in this announcement, will not be considered.
USAJOBS Application Instructions
Select Apply. If you are not logged in, you will be prompted to login or create an account.
Prompted to Start the Application Process by selecting "Start Application."
Select documents you want included in this application.
Review package to acknowledge your documents were reviewed.
Select if you want to include your demographic information.
After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
Follow onscreen prompts and instructions to complete your application.
Add the supporting documents by indexing your documents with the dropdown.
Upload any missing required documents or optional documents.
Review and Submit Application.
While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
You can review or revise your application at any point during the open period of the announcement.
To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job.
Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.
Seasonal Staffing Office-Indiana Dunes National Lakeshore
1100 N Mineral Springs Rd
Porter, IN 46304
US
Next steps
Once your Occupational Questionnaire has been received, you will receive an acknowledgment confirming your submission was successful.
Applicants who meet the eligibility and qualification requirements will be referred to the selecting official for consideration. Under this authority, all applicants determined to be qualified may be referred. If your name is referred, you may be contacted directly by the hiring official for a possible interview.
You will be notified of the status of your application at key stages in the process, including when candidates are referred for consideration and when the selection process has been completed.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required and must be submitted by 11:59 PM (EST) on 04/22/2026:
Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience. If military or civilian, please include your rank and/or grade. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.
Documentation for Interagency/Career Transition Assistance Plan (ICTAP/CTAP) consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be well qualified. ICTAP/CTAP eligibles will be considered well qualified if they exceed minimal qualifications for this position (i.e. Resume supports substantial possession of stated competencies) for the position.
Transcripts if qualifying based on education.
Proof of residence (e.g. mortgage or property deed, lease/rental agreement, utility bill, insurance policy).
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must submit the documentation specified in the Required Documents section. To receive consideration, your complete application package must be submitted by 11:59 PM (EST) on 04/22/2026.
You must provide documentation to support your eligibility and qualification claims. Please review the required documentation listed in the eligibility sections to ensure you submit the appropriate information. You will only be considered for eligibilities for which you have provided the required supporting documentation.
Applications may be submitted through USAJOBS or through other authorized methods identified by the agency (e.g., third-party platforms or local outreach efforts) to support targeted recruitment under this authority.
Applicants submitting materials outside of USAJOBS must:
Submit a complete application package by the closing date of this announcement, and
Ensure all materials are formatted and consistent with the application instructions outlined in this announcement, including resume requirements and supporting documentation.
All applications, regardless of submission method, will be evaluated using the same criteria and requirements to ensure a fair and equitable hiring process.
Applications received after the closing date, or that do not meet the requirements outlined in this announcement, will not be considered.
USAJOBS Application Instructions
Select Apply. If you are not logged in, you will be prompted to login or create an account.
Prompted to Start the Application Process by selecting "Start Application."
Select documents you want included in this application.
Review package to acknowledge your documents were reviewed.
Select if you want to include your demographic information.
After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
Follow onscreen prompts and instructions to complete your application.
Add the supporting documents by indexing your documents with the dropdown.
Upload any missing required documents or optional documents.
Review and Submit Application.
While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
You can review or revise your application at any point during the open period of the announcement.
To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job.
Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.
Seasonal Staffing Office-Indiana Dunes National Lakeshore
1100 N Mineral Springs Rd
Porter, IN 46304
US
Next steps
Once your Occupational Questionnaire has been received, you will receive an acknowledgment confirming your submission was successful.
Applicants who meet the eligibility and qualification requirements will be referred to the selecting official for consideration. Under this authority, all applicants determined to be qualified may be referred. If your name is referred, you may be contacted directly by the hiring official for a possible interview.
You will be notified of the status of your application at key stages in the process, including when candidates are referred for consideration and when the selection process has been completed.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
