Skip to main content
U.S. flag
Back to results
 

PROGRAM MANAGER (Supervisory)

Department of Homeland Security
Customs and Border Protection
Office of Facilities and Asset Management

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities Management (OFAM), Operational Support Facilities (OSF) Division, Field Operations Facilities (FOF), Program Management Office. Multiple locations are available.

This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first.

Overview

Help
Accepting applications
Open & closing dates
01/15/2026 to 01/22/2026
This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Salary
$125,776 to - $163,514 per year

Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay of the duty location upon selection.

Pay scale & grade
GS 14
Locations
2 vacancies in the following locations:
Aliso Viejo, CA
Washington, DC
Indianapolis, IN
Euless, TX
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
14
Job family (Series)
Supervisory status
Yes
Security clearance
Not Required
Drug test
No
Financial disclosure
No
Bargaining unit status
No
Announcement number
OFAM-SMP-12848796
Control number
854270100

This job is open to

Help

Clarification from the agency

Current Fed employees w/ competitive status; Current & former Feds covered by OPM Interchange Agreement; Career Transition Assistance Plan DHS employees, Reemployment Priority List, Interagency Career Transition Assistance Plan Fed Employees; Current & former Land Mgmt. employees who meet Land Mgmt. Workforce Flexibility Act; Current & former Fed employees w/ reinstatement eligibility; Vets eligible as VEOA; Certain Military Spouses; Individuals eligible as special hiring authority

Duties

Help

Locations: 2 total vacancies may be filled in one or more of OFAM's 4 regional locations, Indianapolis, IN, Euless, TX, Aliso Viejo, CA and Washington DC

This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10) with promotion potential to $163,514 (GS-14 Step 10).

This position is located in the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Enterprise Services (ES), Office of Facilities and Asset Management (OFAM), Field Operations Facilities Program Management Office (FOF PMO). The purpose of the position is to serve as a Program Manager over a critical program segment for which both the scope and effect of the work have CBP-wide impact. Typical duties include:

  • Directing a program segment that performs a variety of diverse programs and/or services that are professional, technical, and/or administrative in nature. The program directed and services provided have a significant impact on a substantial part of the FOF PMO and facilitates the PMO's accomplishment of its primary mission or programs administered nationwide;
  • Providing administrative advice on strategic issues; collaborates with other Program Offices across CBP and other components within DHS to improve end-to-end processes throughout the Program Office/component, or equivalent organization; utilizes various analytical methodology including but not limited to a wide range of process mapping;
  • Developing the ability of others to perform and contribute to the organization, providing ongoing feedback and opportunities to learn through formal and informal methods; guiding others to make the most of their available skills; recognizing achievements and contributions; and addressing morale problems;
  • Establishing vision and focus for the organization, aligning personnel and other resources in a manner consistent with the organizational vision and objectives; and helping personnel understand how their work relates to the organizational vision; and
  • Holding self and others accountable for measurable, high-quality, timely, and cost-effective results; setting clear, well-defined performance outcomes and tracking progress.

Requirements

Help

Conditions of employment

  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • All pre-employment processes will be conducted in English
  • You may be required to pass a background investigation
  • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
  • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
  • DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
  • Bargaining Unit: This position is not covered under the bargaining unit.

Qualifications

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

  • Overseeing a program segment that performs professional, technical, and/or administrative work;
  • Managing the development, assignment, and higher-level clearance of goals and objectives of subordinate organizational units or lower organizational levels; and
  • Developing methods, internal controls, programs and procedures to improve cost effectiveness, streamline organizational structures, and assuring conformity with sound management principles.
NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:
  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/22/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government
Probationary Period: All employees new to the federal government must serve a one-year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Additional Hiring and Special Appointing Authorities: See "THIS JOB IS OPEN TO" section above for what additional Appointing Authorities may apply. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below. You must provide documentation supporting your eligibility prior to the closing date of this announcement. If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Supervisory Probationary Period: You may be required to serve an 18-month probationary period upon appointment.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application. https://apply.usastaffing.gov/ViewQuestionnaire/12848796

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using an assessment questionnaire.

Your resume and supporting documentation will be reviewed to ensure you meet the minimum qualification(s). Your resume must support that you meet both specialized experience requirements described in the qualifications section and are proficient in the skills/competencies. If you meet the minimum qualifications, your experience, education, and training will be rated using a Structured Resume Review process.
Your final rating will be based on a Structured Resume Review conducted by Subject Matter Experts (SME). This Structured Resume Review requires that candidates resume must demonstrate the competencies noted below:

  • Ability to build support for ideas and initiatives with key stakeholders inside and outside the organization;
  • Ability to motivate and/or guide others toward accomplishment of goals;
  • Ability to interact with all levels of employees and external parties;
  • Ability to establish and maintain effective working relations; and
  • Ability to translate goals into action plans.
Failure to demonstrate sufficient detail in the body of your resume may impact your final rating. Please note you are not required to provide specific narrative responses to the skills and competencies described in this section. If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

Your session is about to expire!

Your USAJOBS session will expire due to inactivity in 8 minutes. Any unsaved data will be lost if you allow the session to expire. Click the button below to continue your session.