Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as a Manager Tour Operations. You can make a difference in the West by assisting in meeting increasing water demands while protecting the environment.
Duty Location: Bureau of Reclamation, Lower Colorado Dams Office physically located at the Hoover Dam in Clark County, NV.
Full time telework or remote work is not available for this position.
Summary
Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as a Manager Tour Operations. You can make a difference in the West by assisting in meeting increasing water demands while protecting the environment.
Duty Location: Bureau of Reclamation, Lower Colorado Dams Office physically located at the Hoover Dam in Clark County, NV.
Full time telework or remote work is not available for this position.
Manages all tour programs at the Hoover Dam Visitor Center. Coordinates program activities to provide high quality, informative tours to visitors.
Evaluates the need for budget, materials and human resources to support and oversee the Hoover Dam Visitor center.
Provides motivation and direction to subordinate staff. Promotes comprehensive customer focused feedback mechanisms to monitor the delivery of the service.
Ensures the terms and ocnidtions of various contracts are administred and adhered to.
You must be a U.S. Citizen or U.S. National.
You must be suitable for federal employment, determined by a background investigation.
You must submit a resume and supporting documentation (see Required Documents).
You must submit eligibility documents for veterans consideration (see Required Documents).
You must meet the minimum experience requirements (see Qualifications).
You must submit transcript(s) if you are substituing education for experience(see Qualifications/Education).
You will be required to wear the Reclamation issued uniform while working.
Work Schedule occaisionally includes weekends and holidays.
You will be required to obtain a successful pre-employment physical examination by a licensed physician certifying your ability to perform the duties of this position. A physical exam may not be required if a comparable agency approved examination was performed within the last 12 months. The cost of the exam will be reimbursed by the agency. Continue to the Additional Information section for the Condition of Employment For Probationary Period.
Who May Apply:
Bureau of Reclamation Employees (Competitive)
Bureau of Reclamation Employees (Non-Competitive)
Career Transition Assistance Plan (CTAP)
Department of the Interior Employees (Competitive)
Department of the Interior Employees (Non-Competitive)
Federal Employees (Competitive Transfer)
Federal Employees (Non-Competitive Transfer)
Former Federal Employees (Competitive Reinstatement)
Former Federal Employees (Non-Competitive Reinstatement)
Interagency Career Transition Assistance Plan (ICTAP)
Land Management Workforce Flexibility Act (LMWFA)
Military Spouses
Miscellaneous Appointing Authorities
Special Hiring Authorities
Veterans Employment Opportunities Act (VEOA)
Qualifications
To qualify at the GS-11 level, you must have one year of full time experience equivalent to the GS-09 level in Federal service managing (planning and evaluating) tour operations that involved oral presentation of historical, scientific, or program information to groups.
OR
Ph.D. or equivalent doctoral degree or 3 years of progressively higher level graduate education leading to such a degree or LL.M. if related.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-In-Grade: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower-grade, with few exceptions outlined in 5 CFR 300.603(b).
You must meet all Eligibility and Qualification requirements, including time-in-grade restrictions and any selective placement factors if applicable, by 01/21/2026.
Education
This vacancy announcement allows substituting education for experience. You must submit a copy of college transcript(s) (unofficial copy is acceptable) to support claimed education if substituting education for experience. Transcripts must include the name of the college or university and date the degree was conferred. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not-qualified for the position.
You will be required to provide official college transcripts to verify educational qualifications, if selected. An official transcript must be sent directly from the University's Registrar's office and must be provided from the institution awarding the degree. Academic transcripts certified by notary publics are NOT official. Official transcripts must be submitted prior to reporting to work as a condition of employment. Failure to submit official transcripts may be grounds for dismissal or rescission of the job offer.
Accreditation: Only education from an accredited college or university recognized by the Department of Education is acceptable to meet education requirements or to substitute for experience, if applicable. For additional info, refer to the Office of Personnel Management and U.S. Department of Education.
Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For additional info, refer to the U.S. Network for Education Information.
Additional information
Condition of Employment For Probationary Period: As a condition of employment for accepting this position, you may be required to serve a 1 year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider:
your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.
Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
You may be required to serve an initial supervisory probation period.
DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including applicant rights and responsibilities, please visit https://www.e-verify.gov/
This position is designated as a MODERATE RISK Public Trust position. It requires a fully completed and favorably adjudicated Public Trust Suitability Background Investigation (T2S or T2RS or equivalent) that is current (within the last 5 years). This is a condition of employment.
If otherwise eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed.
Male applicants born after December 31, 1959 must certify registration with the Selective Service System or that the applicant is exempt from having to do so under the Selective Service Law. Go to: https://www.sss.gov
This is a non-bargaining unit position.
Additional vacancies may be filled using this job announcement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.
Your qualifications will be evaluated based on your resume, the responses you provide to the application questionnaire, and the result of the additional assessments required for this position. You will be assessed on the following Competencies (knowledge, skills, abilities, and other characteristics):
Administration and Management
Leadership
Managing Human Resources
Teamwork
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessment(s), including a resume review. These assessments measure the critical competencies listed above that are required to successfully perform the job.
Your answers will be verified against information provided in your resume. Your resume must clearly support the responses to all the questions by addressing experience, education, and/or training relevant to this position. You must make a fair and accurate assessment of your qualifications. If a determination is made that you have rated yourself higher than what is apparent in the description of your experience, competencies, skills, and/or education/training (or that your resume/application is incomplete), you could be rated ineligible or your score could be lowered.
For evaluating the quality of candidates for referral to the selecting official, a three-phased process will be used.
Phase 1: Applicant resumes will be reviewed by Human Resources to ensure they meet the basic qualification requirements (see definition of specialized experience). If applicants meet basic qualifications, they will continue on to the second phase.
Phase 2: Candidates who pass the first phase will have their resumes reviewed by a Subject Matter Expert who will review and score the resume based on the competencies listed above.
Phase 3: Candidates will be given a final score. Those candidates who score as best qualified will be referred to the selecting official for consideration.
Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies with the same occupational series, grade, full performance level and in the same geographic location(s). Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration. You may choose to opt in of having your information shared with other agencies when applying for this position. If an agency requests a copy of a certificate you are on, you will be notified.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
RESUME: You must submit a resume that demonstrates how skills and experiences through job duties meet the qualifications and requirements listed in the job announcement to be considered for the job. Each job experience must include dates of employment including start and end dates (month and year), work schedule (full-time or part-time), and hours worked per week. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.For more information, click here.
TRANSCRIPTS: Required for candidates using education as a basis for qualifications.
PERFORMANCE APPRAISAL: Please submit 1) a copy of your most recent performance appraisal/evaluation, and 2) a list of any awards (e.g. superior performance awards, special act/achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.
FEDERAL EMPLOYEES: You must submit a copy of your SF-50, verifying highest rate of pay and documenting career or career-conditional status in the competitive service (Tenure 1 or 2) for which the applicant is claiming eligibility. Do not submit award SF-50s. If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). For more information, click here.
CAREER TRANSITION PROGRAMS: Permanent Federal employees who are surplus, displaced, or involuntarily separated. You must submit a copy of your most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location. To be considered under CTAP/ICTAP, you must be well-qualified (i.e., meet the minimum qualification requirements, including selective factors, education and experience requirements) and score at least 85.0 on the assessment questionnaire as established, and be able to perform the duties of the position upon entry. For more information, click here.
VETERANS: If you are claiming eligibility based on veterans preference entitlement, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, you must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15. For more information, click here.
LAND MANAGEMENT WORKFORCE FLEXIBILITY ACT: Current or former land management agency appointees. You must submit (1) a copy of your SF-50, Notification of Personnel Action, that reflects having initially been hired under competitive examining procedures to a time limited (temporary/term) appointment; (2) a copy of SF-50(s), Notification of Personnel Action(s), that reflect having served under one (1) or more time-limited (temporary/term) appointments by a land management agency for a period totaling more than 24 months without a break in service of two (2) or more years; and (3) a copy of your Performance Appraisal Plan and/or Supervisor Memorandum that reflects having performed at an acceptable level during each period of service. For more information, click here.
PUBLIC LAND CORPS: Former PLC members. You must provide a copy of your signed Certificate of Non-Competitive Eligibility and clearly state in your resume time served and duties performed on an appropriate conservation project. For more information, click here.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Applications (resume, assessment questionnaire, and supporting documentation) for this vacancy MUST be received online BEFORE midnight Eastern Time (Washington, DC time) on 01/21/2026. To apply, click the blue APPLY ONLINE button at the top of the page.
Do not submit photographs with the application package. Documents with photographs may not be seen by hiring officials - applicant must remove any images from badges, licenses, etc.
Lower Colorado Basin
Bureau of Reclamation
PO Box 60400
Boulder City, NV 89006
US
Next steps
Upon successful submission of the application packet, you will receive a confirmation email from USAJOBS. If you do not receive this email confirmation, the application has not yet been accepted by the system.
After all application packages have been received, resumes and supporting document(s) will be reviewed to ensure applicants meet the basic qualification requirements. Each applicant who meets the basic qualifications will be further evaluated on the information provided in the resume, application questionnaire, and other assessment criteria identified in the "How You Will Be Evaluated" section above. Best-qualified applicants will be referred to the selecting official. After making a tentative job offer, a suitability and/or security background investigation will be conducted. A final job offer is typically made within 40 days after the deadline for applications. Applicants should monitor their status for positions with the Bureau of Reclamation by regularly checking their public status notifications in the USAJOBS profile.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
RESUME: You must submit a resume that demonstrates how skills and experiences through job duties meet the qualifications and requirements listed in the job announcement to be considered for the job. Each job experience must include dates of employment including start and end dates (month and year), work schedule (full-time or part-time), and hours worked per week. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.For more information, click here.
TRANSCRIPTS: Required for candidates using education as a basis for qualifications.
PERFORMANCE APPRAISAL: Please submit 1) a copy of your most recent performance appraisal/evaluation, and 2) a list of any awards (e.g. superior performance awards, special act/achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.
FEDERAL EMPLOYEES: You must submit a copy of your SF-50, verifying highest rate of pay and documenting career or career-conditional status in the competitive service (Tenure 1 or 2) for which the applicant is claiming eligibility. Do not submit award SF-50s. If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). For more information, click here.
CAREER TRANSITION PROGRAMS: Permanent Federal employees who are surplus, displaced, or involuntarily separated. You must submit a copy of your most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location. To be considered under CTAP/ICTAP, you must be well-qualified (i.e., meet the minimum qualification requirements, including selective factors, education and experience requirements) and score at least 85.0 on the assessment questionnaire as established, and be able to perform the duties of the position upon entry. For more information, click here.
VETERANS: If you are claiming eligibility based on veterans preference entitlement, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, you must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15. For more information, click here.
LAND MANAGEMENT WORKFORCE FLEXIBILITY ACT: Current or former land management agency appointees. You must submit (1) a copy of your SF-50, Notification of Personnel Action, that reflects having initially been hired under competitive examining procedures to a time limited (temporary/term) appointment; (2) a copy of SF-50(s), Notification of Personnel Action(s), that reflect having served under one (1) or more time-limited (temporary/term) appointments by a land management agency for a period totaling more than 24 months without a break in service of two (2) or more years; and (3) a copy of your Performance Appraisal Plan and/or Supervisor Memorandum that reflects having performed at an acceptable level during each period of service. For more information, click here.
PUBLIC LAND CORPS: Former PLC members. You must provide a copy of your signed Certificate of Non-Competitive Eligibility and clearly state in your resume time served and duties performed on an appropriate conservation project. For more information, click here.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Applications (resume, assessment questionnaire, and supporting documentation) for this vacancy MUST be received online BEFORE midnight Eastern Time (Washington, DC time) on 01/21/2026. To apply, click the blue APPLY ONLINE button at the top of the page.
Do not submit photographs with the application package. Documents with photographs may not be seen by hiring officials - applicant must remove any images from badges, licenses, etc.
Lower Colorado Basin
Bureau of Reclamation
PO Box 60400
Boulder City, NV 89006
US
Next steps
Upon successful submission of the application packet, you will receive a confirmation email from USAJOBS. If you do not receive this email confirmation, the application has not yet been accepted by the system.
After all application packages have been received, resumes and supporting document(s) will be reviewed to ensure applicants meet the basic qualification requirements. Each applicant who meets the basic qualifications will be further evaluated on the information provided in the resume, application questionnaire, and other assessment criteria identified in the "How You Will Be Evaluated" section above. Best-qualified applicants will be referred to the selecting official. After making a tentative job offer, a suitability and/or security background investigation will be conducted. A final job offer is typically made within 40 days after the deadline for applications. Applicants should monitor their status for positions with the Bureau of Reclamation by regularly checking their public status notifications in the USAJOBS profile.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
