This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/789203200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The mission of Employee Benefits Security Administration (EBSA) is to ensure the security of retirement, health and other workplace related benefits of American workers and their families. The primary purpose of this position is to provide clerical and assistance support, in support of audits, investigations, and outreach concerning ERISA laws, regulations, and communication. The position also provides IT and general administrative support.
This position is Inside the bargaining unit.
05/01/2024 to 05/17/2024
$55,383 - $71,999 per year
GS 7
2 vacancies in the following location:
No
Yes—The selectee will report to Boston, MA office location on a regular basis and be eligible for telework as determined by agency policy and management. This is not a remote position.
Not required
No
Permanent
Full-time
Competitive
7
No
No
DE-24-CHI-EBSA-12394404-SLG
789203200
Federal employees who meet the definition of a "surplus" or "displaced" employee.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Open to all U.S. Citizens; ICTAP and CTAP eligibles in the local commuting area; Also, being advertised as job announcement #MS-24-CHI-EBSA-12394397 for status applicants; to be considered for each, apply to BOTH announcements."
Major duties include but are not limited to:
Processes cases and case related materials from the opening to the final closure. Reviews case actions for technical adequacy and adherence to established policy and procedure. Reviews preliminary determinations and ensures cases are properly closed. Retrieves information requested by the Investigator, Auditor, and/or Benefits Advisor as directed.
Identifies situations where it appears that a participant has been unable to obtain a benefit to which they are entitled. The incumbent prepares a summary of the situation so that, in consultation with the supervisor, a determination can be made as to how to proceed with benefits recovery. Serves as a liaison with entities outside the department such as private organizations, the IRS, event organizations for outreach logistics, etc.
Maintains control of files to indicate the status of reviews, nature of actions, follow-up action(s) required, and disposition of the case, and other essential control elements to ensure timely action to facilitate reporting.
Conducts research by locating, recording, consolidating, analyzing, or summarizing information related to audits, investigations, or customer service.
Completes general off ice administrative duties as assigned including timekeeper, travel administration, training administration, performance management administration, mail administration, customer service, event administration, FOIA requests, etc.
Performs a full range of clerical activities associated with the utilization of technologies supporting development and management of investigations and inquiries.
Maintains an organized, complete, timely office filing system including hard copy or electronic files consisting of personnel files, archived files, investigative case files, etc. Operates a desktop computer to input, store, retrieve, and maintain records and files in a variety of formats.
You must meet the Specialized Experience to qualify for Employee Benefits Assistant, as described below.
For GS-7: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-6, in the Federal Service.
Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Qualifying specialized experience includes:
Experience updating information in various on-line databases. Experience using standard Microsoft office (i.e., spreadsheet program and word processing) and PDF files (e.g., Adobe). Experience with program and administrative support which include typing/reviewing documents for format, grammatical accuracy, maintaining files, handling correspondence, and transcribing correspondence and reports from rough drafts into proper format, etc. Received, reviewed, and distributed incoming correspondence for accuracy and completeness; handled medium to large office filing system, including hard copy or electronic files. Experience in oral communication with office personnel and the public to accomplish objectives.
There is no substitution of education for the required specialized experience for this position.
Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements.
This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.
Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES
As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION
Click here for Telework Position Information
Based on agency needs, additional positions may be filled using this vacancy.
The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.
Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.
You will be evaluated for this job based on how well you meet the qualifications above.
If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.
Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.
Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.
Category C - Meets the specialized experience described in the minimum qualification requirements section of this announcement and demonstrates proficiency in the basic competencies.
Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:
INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) who are placed into Category B or higher will be considered well-qualified. Be sure to review the eligibility questions to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.
Click Application of Veterans Preference for Category Rating Jobs for more information.
The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.
Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.
To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section.
Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration.
Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center.
STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete.
STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Proceed through the steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. In the final step, once you have certified your application, click the Continue to agency site button.
STEP 3 - Complete the 2nd part of the application process (DOL). On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy. Continue through the progress steps at the top of the DOL page. The 2nd progress step is where you answer the vacancy-specific questions. The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy.
STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct. In order to submit your application, you must have a check mark next to each section listed. If there is an X, return to the appropriate section and follow the prompts. When it is ready for submission, certify your application and click the Submit Application button.
STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, thenUpdate Application.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
For more detailed information on applying for positions with DOL click here to view the U.S. Department of Labor, How to Apply website.
Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interviews. You will be notified of the outcome. A selection is expected to be made within 30 calendar days of the issuance date of the certificate.
For instructions on how to check the status of your application, go to USAJOBS Help Guide.
USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency's point of contact on the job announcement.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/789203200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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To learn more about EBSA visit our website.
Begin a challenging career with the U.S. Department of Labor (DOL), and you will help shape the workforce of tomorrow. DOL offers rewarding opportunities to contribute to a noble mission; to serve and protect American workers, prepare them for new and better jobs, and to ensure the safety and fairness of American workplaces. The Department of Labor values its customers. Every DOL employee is responsible for delivering good customer service through accurate, courteous, efficient and effective transactions. The Department of Labor does not make unfavorable hiring decisions on the basis of an applicant's previous or current unemployment, or the fact that an applicant has experienced financial difficulty through no fault of his/her own and has undertaken good faith efforts to meet his/her financial obligations. Consideration is given to financial status in relation to appointments only where required by law, regulation, or Executive Order. Applicants with disabilities can contact the vacancy point of contact listed on the job vacancy announcement to request reasonable accommodations needed for the application process.