This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/786543100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Office of Strategic Communications supports GSA’s mission through communications that inform, influence, and inspire while successfully managing GSA’s reputation in delivering value to the American people. This is accomplished through establishing trusted partnerships and delivering strategic communications best practices for our employees, partners, customers, and the public.
Location of position: GSA, Office of Strategic Communication, 1800 F Street, NW, Washington, DC.
04/15/2024 to 04/29/2024
$82,764 - $128,956 per year
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
GS 11 - 12
No
Yes—as determined by the agency policy.
Occasional travel - Occasional travel may be required for meetings, events, and/or training.
No
Permanent
Full-time
Competitive
12
No
No
Z-2024-0026
786543100
Current or former competitive service federal employees.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Certain current or former term or temporary federal employees of a land or base management agency.
Family members of a federal employee or uniformed service member who is or was, working overseas.
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Your application will be considered if you are a: Current career/career-conditional Federal employee in the competitive service; Reinstatement eligible; Special Appointing Authority eligible; VEOA eligible Veteran; ICTAP eligible; or OPM Interchange Agreement eligible.
This position is in the Client Relations Division’s Technology Client Branch, supporting GSA’s internal and external technology modernization communications efforts. You will perform the following duties:
Duties at the GS-11 grade level:
Apply qualitative and/or quantitative methods to assess and improve the effectiveness and management of GSA written communication initiatives, processes and systems.
Serves as a consultant to OSC management and administrative staff on matters relating to the preparation, review, suspense and transmittal of communications material.
Develops relationships and partnerships, serving as a liaison between clients and the Office of Strategic Communication to provide integrated strategic communications support focused on a client’s evolving mission, needs and concerns.
Coordinates communications activities across teams, managing a comprehensive communications program for clients that includes proactively managing a defined, audience appropriate communications strategy based on understanding of the business.
Works closely with external communications/media affairs personnel to communicate on GSA programs and services, proactive and reactive in nature, includes researching and developing responses to members of the media and participating in public engagement outreach efforts.
Works closely with external communications/media affairs personnel to communicate on GSA programs and services, proactive and reactive in nature, includes researching and developing responses to members of the media and participating in public engagement outreach efforts.
Duties at the GS-12 grade level:
Apply qualitative and/or quantitative methods to assess and improve the effectiveness and management of GSA written communication initiatives, processes and systems.
Serves as a consultant assessing and improving the effectiveness and management of GSA written communication initiatives, processes and systems.
Develops relationships and partnerships with assigned clients, serving as a liaison between clients and the Office of Strategic Communication providing strategic advice and direction focused on client's needs, promoting a client focused approach designed to integrate client initiatives and perspectives into communication projects, and to facilitate the development of communication solutions, options and recommendations to identify and implement satisfactory resolutions.
Analyzes, interprets and integrates information into a variety of formats such as graphs and tables, databases, spreadsheets, presentations and web pages.
Leads and coordinates communications activities across teams, creating a comprehensive communications program for clients that includes a defined plan based on various audiences, and proactively managing communications strategy based on the comprehensive program and understanding of the business.
Responsible for the planning, managing, scheduling, and implementing internal and external campaigns.
Plans and implements new formats and products suitable for the client and/or accessible to specialized audiences.
Serves as a central researcher, writer, editor, proofreader, and production coordinator for a variety of multimedia communications deliverables, that articulate, interpret and explain highly complex and important agency and/or client policies, programs, surveys and research findings.
Works closely with external communications/media affairs personnel to communicate on GSA programs and services, proactive and reactive in nature, includes researching and developing responses to members of the media and participating in public engagement outreach efforts.
If selected, you must meet the following conditions:
This position has job functions that must be executed within a specific geographic location. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) and must be a physical address (not a PO Box) located within approximately a 50 miles radius of the duty location. Positions include routine telework work arrangements that are geographically specific to the Central Office location described below. The duty station will be Central Office - 1800 F Street, NW, Washington, DC.
For each job on your resume, provide:
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-11 salary range starts at $82764.00 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service.
Specialized experience is experience providing advice and guidance on an organization's communications to both external and internal customers; assisting in developing and implementing communication strategies; assisting in facilitating stakeholder meetings; creating and presenting briefing materials; developing various communication materials such as: publication articles, fact sheets, position papers, and information on websites; OR
3 full years of progressively higher level graduate education or PhD or equivalent doctoral degree; OR
A combination of graduate level education beyond the first 2 years of graduate study and appropriate experience that together meet the qualification requirements for this position.
The GS-12 salary range starts at $99200.00 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service.
Specialized experience is experience providing advice and guidance on an organization's communications to both external and internal customers; developing and implementing communication strategies; facilitating stakeholder meetings; creating and presenting briefing materials; developing various communication materials such as: publication articles, fact sheets, position papers, and information on websites.
Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/
If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.
The position may require irregular hours and being on call, which may involve overtime and rotating shifts.
Relocation-related expenses are not approved and will be your responsibility.
Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.
On a case-by-case basis, the following incentives may be approved:
· Recruitment incentive if you are new to the federal government
· Relocation incentive if you are a current federal employee
· Credit toward vacation leave if you are new to the federal government
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
We are also accepting applications from all U.S. Citizens and Nationals under Vacancy Announcement #Z-2024-0027. You must apply separately to each announcement to be considered for both.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated on the questions you answer during the application process, which will measure your overall possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
1. Skill in effective interpersonal skills.
1a. Ability to apply client relationship management tools, initiatives and evolving software tools that aid in varied business assessments and client needs management.
1b. Skill in applying qualitative and quantitative analytical methods to draw conclusions and make findings and recommendations.
2. Ability to apply a wide range of communications concepts, methods, principles and practices.
3. Ability to apply project management methods and techniques.
4. Ability to apply knowledge of organizational programs, projects, and business lines in order to publicize and promote programs
5. Skill in written communications.
5a. Skill in oral communications.
5b. Ability to apply tools and technology, as well as established protocols required to prepare newsletters, webinars, client conferences, formal briefing papers, reports, etc.
6. Knowledge of business and industry policies and processes to develop and execute customer/audience appropriate communications, educational outreach and/or branding.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan(ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a GSA employee (except in the OIG), you are not required to submit an SF-50.
If you are a 30% or more disabled veteran, VEOA or VRA applicant or qualified spouse, widow/widower, or parent:
(a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
(b) If you are a disabled veteran, or are applying under VRA or VEOA as a spouse, widow/widower, or parent of a veteran, submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are a current Federal employee or Reinstatement Eligible: Submit your latest SF-50.
If you are eligible under an Interchange Agreement: Submit your latest SF-50.
If you are a former Peace Corp or VISTA volunteer: Submit your Description of Service.
If you are a current or former Land Management Agency Employee - Submit a and b:
(a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.
(b) Copy of your agency’s annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).
If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS’s People With Disabilities page.
If you are applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS for more information.
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
If you are a current or former political appointee: Submit your SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). Transcripts MUST show: name of the institution, student's name, course work/degree(s) completed/conferred and dates. If selected, an official transcript will be required prior to appointment.
For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.
To begin, click the Apply Online button on the vacancy announcement.
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
After the closing date/deadline:
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/786543100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about