As a Park Ranger (Visitor Services) your duties will include but are not limited to the following:
Develops, manages and maintains a high quality and balanced visitor services program by providing opportunities in the six priority wildlife-dependent recreation activities as appropriate to the refuge, and the secondary uses and other programs that may support them.
Develops and implements interpretive and environmental education programs. Programs reach a wide range of audiences and address identified resource issues that may reach outside the refuge boundary. Establishes and implements partnerships with local educational institutions to develop and manage environmental education programs that meet both the mission and goals of the Fish and Wildlife Service, and refuge and curricula needs of the schools.
Coordinates with other refuge staff to measure impacts of visitor use on wildlife/habitat; develop, conduct, and analyze surveys and visitor use studies; minimize conflicts between the refuge's visitor use and wildlife and management goals, and recommends program changes as needed. Measures expectations, quality and satisfaction regarding the refuge visitor services program.
Develops, coordinates, and implements refuge or issue specific outreach and communication plans for key issues which may result in various outreach activities such as public meetings/hearings and Congressional briefings.
Plans and manages special events on the refuge and coordinates off-site participation in events such as state fairs, festivals, county fairs, etc.
Develops and manages partnerships with community organizations and corporations (Scouts, service organizations, local governments, and businesses).
Develops, manages, and implements Memoranda of Agreement and Memoranda of Understanding for all visitor services partnerships.
Establishes and maintains a comprehensive refuge volunteer program as described in the Volunteer and Community Partnership Act. Recruits, trains, and provides support for volunteers and those participating in conservation programs.
Develops and manages the refuge's visitor services budget. Participates fully in the refuge's budget planning, development and execution.
Develops funding opportunities, outside of traditional Federal sources, to enhance the visitor services program by
working with partners to apply for challenge cost share, volunteer/friends group grants, contributed funds account, and other budget enhancement packages. Completes all necessary reporting requirements.
Manages and maintains visitor facilities to prevent hazards to public safety. Coordinates repairs and upgrades with maintenance staff. Ensures that all visitor facilities are properly maintained.
Coordinates, develops, and implements the Visitor Services Plan and the associated step down plans for the Visitor Services (VS) program, such as: Sign Plan, Interpretive Plan, Environmental Education Plan, Hunt Plan, and Fishing Plan. Serves as planning team member and the refuge's technical expert for Visitor Services issues during preparation and reviews of the refuge's Comprehensive Conservation Plan. Coordinates with State agencies and other refuge personnel. Prepares documents for Federal Register publication as appropriate.
Incorporates, manages, and addresses cultural resources requirements on the refuge, ensuring compliance in all projects. Coordinates with State Historic Preservation Officer and Regional Historic Preservation Officers.
Resume (See "Required Documents"). Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all information is provided on resume.
Eligibility and Supporting documents - You will ONLY be considered for the eligibilities that you select "yes" to AND submit the required supporting documentation, as listed in the Required Documents section.
Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F.
Suitability for employment, as determined by background investigation.
Driver's License: Selectees MAY be required to possess and maintain a valid State driver's license at all times during their tenure.
Uniform: Official U.S. Fish and Wildlife Service uniform may be required.
Probationary Period: Selectees may be required to successfully complete a probationary period.
Individuals assigned male at birth after 12-31-59 must be registered for the Selective Service. To verify registration visit SSS.gov.
Qualifications
Only experience and education obtained by 10/04/2023 will be considered.
In order to qualify for this position, you must possess the Minimum Qualification.
Minimum Qualification [GS-12]
I have at least one (1) year of full-time specialized experience equivalent to at least the GS-11 grade level in federal service that equipped me with the particular knowledge, skills and abilities to perform successfully the duties of this position, and that is typically in or related to the work of the position to be filled. Such experience would include: 1) planning, administering, and managing visitor services activities; 2) creating and implementing new recreational and/or educational opportunities, programs and services for visitors: 3) ensuring that visitor facilities and programs meet all regulatory requirements (safety, accessibility, historical preservation, etc.) and programmatic goals and objectives; 4) managing a Natural Resource or Public Land's program budget and ensuring proper use of funds; 5) developing and maintaining cooperative relationships with the public, educational institutions, non-profit organizations, and governmental agencies to promote the programs/services of a park/refuge and/or to partner on collaborative projects. NOTE: Your resume must contain sufficient detail, e.g., complete begin/end dates, work schedule, duties, etc., for each work period for consideration.
Minimum Qualification [GS-11]
A. I have one (1) year of specialized experience equivalent to at least the GS-09 grade level in federal service that equipped me with the particular knowledge, skills and abilities to perform successfully the duties of this position, and that is typically in or related to the work of the position to be filled. Examples of specialized experience include: 1) drafting plans for operations, including resource management and seasonal staffing priorities; 2) compiling evaluation reports and making recommendations of specific management problems, including special use permits, and visitor use and safety; 3) preparing portions of interpretive planning and budgeting program documents; 4) planning and implementing management analyses concerning the effectiveness and visitor appeal of the interpretive programs and literature. NOTE: Transcripts required and your resume must contain sufficient detail of this level of work, i.e., complete begin/end dates, hours worked per week, duties performed, etc. for each timeframe for consideration.
(OR)
B. I have 3 years of progressively higher level graduate education or Ph.D. or equivalent doctoral degree related to the occupation. Major study: natural resource management, natural sciences, earth sciences, history, archeology, anthropology, park and recreation management, law enforcement/police science, social sciences, museum sciences, business administration, public administration, behavioral sciences, sociology, or other closely related subjects pertinent to the management and protection of natural and cultural resources. NOTE: Transcripts required.
(OR)
C. I possess a combination of qualifying specialized experience and qualifying graduate education (both as described above) that, when computed as percentages of their respective requirements, equals at least 100% when combined. Only education beyond the second graduate year (36 semesters or equivalent) is creditable using this method. NOTE: Transcripts required, and your resume must contain sufficient information at this level of work, e.g., complete begin/end dates, hours worked per week, duties performed, etc., for each period of work for consideration to meet this standard.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time In Grade Requirement: Applicants must meet both eligibility and qualification requirements for the position of interest by the closing date of the JOA. Specifically,
i. Area of Consideration.
ii. Time-in-grade (TIG) requirements as specified in 5 CFR 300, Subpart F.
iii. Time after competitive appointment as specified in 5 CFR 330.502.
iv. Qualification requirements outlined in OPM's Qualifications Standards for General Schedule Positions or for Federal Wage System (FWS), wage grade positions, applicants are evaluated using the OPM Job Qualification System for Trades and Labor Occupations and the job element examining method Your SF-50 will be used to confirm you meet all requirements.
Education
PROOF OF EDUCATION: All applicants who are using education or a combination of education and experience to qualify must submit copies of official or unofficial transcripts which include grades, credit hours earned, major(s), grade point average or class ranking, institution name, and student name. If any required coursework is not easily recognizable on transcripts, or if you believe a portion of a particular course can be credited toward meeting an educational requirement, you must also provide a memorandum on letterhead from the institution's registrar, dean, or other appropriate official stating the percentage of the course that should be considered to meet the requirement and the equivalent number of units. Unofficial transcripts are acceptable; however, if you are selected for the position, you will be required to produce the original official transcripts.
PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
PCS INFORMATION:Yes, entitlements for payment of basic moving expenses, as required and to the extent allowed by the Federal Travel Regulation (FTR) 302-3.101, are authorized for eligible applicants changing duty station when the change meets the distance tests as provided in FTR 302-1.1 and 302-2.6. All moving expenses are taxable.
In addition, relocation discretionary entitlements May be authorized for this position excluding contractor-provided home sale.
Telework:This position is suitable for telework only in an emergency or natural disaster.
Additional Vacancies: One or more positions may be filled from applications received under this announcement in the advertised office or other U.S. Fish & Wildlife Service offices in the local commuting area.
Career Transition Assistance Plan (CTAP):Department of Interior (DOI) Career Transition Assistance Plan (CTAP) procedures apply in filling this vacancy. CTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/"
The Land Management Workforce Flexibility Act (LMWFA),P.L. 114-47, allows certain individuals who currently or formerly were under time-limited competitive appointments at certain land management agencies to compete under merit promotion procedures. For Eligibility Information click here: USAJOBS Help Center | Land Management
Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Knowledge of pertinent aspects of economics, sociology, and behavioral sciences to gather and interpret public interest in outdoor recreation, to collect and analyze related data, and to identify trends in visitor preferences and needs in order to design and present programs, events, materials, and facilities to meet users' demands and interests.
Knowledge of conservation and natural resource management principles and practices in order to incorporate them into educational programs, exhibits, and other visitor services programs.
Knowledge of an organizational Visitor Services' programs; their policies and applications, potential affects and impacts, and relationship with other management programs. (GS-12 only)
Administrative skills in order to ensure that logistical arrangements, supplies, publications, and services are available to implement the visitor services program, to ensure the adequacy of funding and human resources, and to coordinate the visitor services program with other aspects of management operations and policies.
Skill to communicate with a variety of audiences and public groups using various communication media.
Attention to Detail
Customer Service
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Reading
Reasoning
Self-Management
Stress Tolerance
Teamwork
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must submit a complete application package. We will not make assumptions about your experience and/or education.
Required Documents:
1. Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, and description of job duties. Include name and address of employer; supervisor name and telephone number. Additional information on what to include can be found here. Your experience needs to address every required qualification. Note: Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.
2. SF-50: (non-award), or equivalent Notification of Personnel Action if you are a current Dept. of the Interior employee. Your SF-50 (non-award) must show tenure code 1 or 2 in block 24, and position occupied code 1 (competitive service) in block 34. If you have previously held a higher grade than the grade/position you currently occupy, you must submit a copy of the last non-award SF-50 you received for that position. Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment if you are requesting to be considered Land Management Workforce Flexibility Act eligibility.
Additional Documentation if applicable:
1. Cover Letter
2. College Transcripts: Please refer to the education section above for additional information. Unofficial transcripts are acceptable. A copy of your official transcripts may be required if you are selected.
3. Performance Appraisal: Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.
4. Veterans' Preference Documentation: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, attach an SF-15, Application for 10-Point Veterans' Preference in addition to the proof required by that form (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above.
5. CTAP Documentation: If you are applying under CTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP eligible.
Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Review the appointment eligibility criteria in the application preview linked below: The eligibility section of the application allows you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the eligibilities that you select "yes" to and submit the required supporting documentation, as listed in the Required Documents section or the application text.
To apply for this position, you must provide a complete Application Package. See required documents section.
Click 'Apply' to create an account or log in to your existing USAJOBS account.
Please ensure you check the acknowledgement checkbox then click the Submit Application button to submit your application.
Applications must be received by 10/04/2023 , 11:59pm ET to receive consideration.
Check application status by logging into your USAJOBS account, in Applications tab, click the position title you applied to for the status. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Division of Human Resources
Division of Human Capital Management
1875 Century Blvd Suite 370
Atlanta, GA 30345
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
Once you submit all the required documents and the online application in USAJOBS, you will receive an acknowledgement email that your submission was successful. After the evaluation process is complete, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted by the hiring official.
You will be notified if this job is filled or canceled. Timelines for this process vary widely.
You may check the status of your application at any time by logging in to your USAJOBS account as we will not be responding to inquiries about the status of applications as long as the system has been updated.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must submit a complete application package. We will not make assumptions about your experience and/or education.
Required Documents:
1. Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, and description of job duties. Include name and address of employer; supervisor name and telephone number. Additional information on what to include can be found here. Your experience needs to address every required qualification. Note: Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.
2. SF-50: (non-award), or equivalent Notification of Personnel Action if you are a current Dept. of the Interior employee. Your SF-50 (non-award) must show tenure code 1 or 2 in block 24, and position occupied code 1 (competitive service) in block 34. If you have previously held a higher grade than the grade/position you currently occupy, you must submit a copy of the last non-award SF-50 you received for that position. Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment if you are requesting to be considered Land Management Workforce Flexibility Act eligibility.
Additional Documentation if applicable:
1. Cover Letter
2. College Transcripts: Please refer to the education section above for additional information. Unofficial transcripts are acceptable. A copy of your official transcripts may be required if you are selected.
3. Performance Appraisal: Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.
4. Veterans' Preference Documentation: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, attach an SF-15, Application for 10-Point Veterans' Preference in addition to the proof required by that form (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above.
5. CTAP Documentation: If you are applying under CTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP eligible.
Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Review the appointment eligibility criteria in the application preview linked below: The eligibility section of the application allows you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the eligibilities that you select "yes" to and submit the required supporting documentation, as listed in the Required Documents section or the application text.
To apply for this position, you must provide a complete Application Package. See required documents section.
Click 'Apply' to create an account or log in to your existing USAJOBS account.
Please ensure you check the acknowledgement checkbox then click the Submit Application button to submit your application.
Applications must be received by 10/04/2023 , 11:59pm ET to receive consideration.
Check application status by logging into your USAJOBS account, in Applications tab, click the position title you applied to for the status. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Division of Human Resources
Division of Human Capital Management
1875 Century Blvd Suite 370
Atlanta, GA 30345
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
Once you submit all the required documents and the online application in USAJOBS, you will receive an acknowledgement email that your submission was successful. After the evaluation process is complete, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted by the hiring official.
You will be notified if this job is filled or canceled. Timelines for this process vary widely.
You may check the status of your application at any time by logging in to your USAJOBS account as we will not be responding to inquiries about the status of applications as long as the system has been updated.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
