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Support Services Specialist

American Battle Monuments Commission
This job announcement has closed

Summary

The American Battle Monuments Commission (ABMC) maintains facilities and personnel in 10 countries.The primary purpose of the position is to provide administrative support and analysis in the areas of budget, procurement and purchasing, passport and visa processing and tracking, Personal Identity Verification (PIV) card processing and tracking, office maintenance and security, GSA vehicle fleet management, transit subsidy program, shipping and mail, and records management.

Overview

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Hiring complete
Open & closing dates
04/08/2024 to 04/12/2024
Salary
$82,764 to - $107,590 per year
Pay scale & grade
GS 11
Location
1 vacancy in the following location:
Arlington, VA
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
MP-12377790-2024-MW
Control number
785444000

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Duties

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  • Serve as the Passport and Visa Agent, the single point of contact for coordinating with Department of State, investigative agencies and multiple embassies to execute the program for employees as well as Presidential Appointed Commissioners.
  • Responsible for handling complex projects, questions, or problems that arise in relation to the processing of passport/visa applications. Review and interpret authorization to apply for passports and makes determination as to type of assignment, traveler (i.e., civilian, dependent, etc.), and countries to be visited, and type of passport required.
  • Assist with the formulation of a yearly administrative budget which includes equipment, supplies, services, publications, magazines, any projected building renovations, and funding of interagency agreements.
  • Control all of the ordering, safeguarding, and tracking of the necessary business supplies, furniture, and services for the HQ using an automated supply ordering system and is a credit card holder under the Government Purchase Card Program.
  • Serve as the Facility Representative responsible for maintenance and physical security of office space and is the liaison between the commercial facility manager and ABMC.
  • Obtain and coordinate leased vehicles through General Services Administration (GSA) Fleet Drive Thru, which includes records of mileage, maintenance, etc.
  • Serve as Personal Identity Verification (PIV) Card representative. May serve as Sponsor or Registrar for entering new employees or contractors into an automated system, completes fingerprints, takes photographs, and submits applications.

Requirements

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Conditions of employment

  • U.S. Citizenship.
  • Suitable for Federal employment as determined by appropriate background investigation.
  • Males born after 12-31-1959 must be registered with Selective Service.
  • May be required to successfully complete a probationary/trial period.
  • Merit Promotion applicants must have completed three (3) months of service after a competitive appointment to be considered.
  • May be eligible for superior qualifications/special needs pay setting.
  • Direct Deposit of pay is required.
  • E-Verify will be used to confirm employment eligibility on new employees. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Qualifications

Time in Grade
Time-in-grade restrictions apply for all candidates considered under Merit Promotion (generally applicants who have held a Federal civilian appointment within the previous 52 weeks). These applicants must have 1 year time-in-grade at the next lower level or equivalent to qualify.

Specialized Experience: For the GS- 11 level: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level (GS-09); or its non-Federal equivalent that demonstrates: Experience that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Experience with a range of concepts practices, regulations, policies and precedents associated with support services programs. Consulting methods and communicating techniques both verbally and in writing to consult, cooperate, coordinate and negotiate tactfully and persuasively with others in resolving issues which can be sensitive and controversial in nature, maintaining invoices, paying customers and updating reports.

OR

Educational Substitution: Three (3) years or a Ph.D. or equivalent doctoral degree with a major study in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. (NOTE: You must upload a transcript)

OR

Combination of Specialized Experience and Education: You have some specialized experience as described in A, but less than one year; and you have more than one year but less than two years of education as described in B. You have computed the percentage of the requirements that you meet, and the total is at least 100%. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond the first year by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.) (NOTE: You must upload your transcript)

NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-0342 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.

Education

This job does not have an education qualification requirement.

Additional information

ACTIVE-DUTY SERVICE MEMBERS: In accordance with VOW to Hire Heroes Act of 2011 (Public Law 112-56),Current military members may apply by submitting a "certification" of active service in lieu of a DD-214. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain: (1) your rank; (2) dates of active duty service; (3) type of discharge and projected character of service (i.e. honorable); (4) projected Veteran's preference, if applicable; (5) date terminal leave begins, if applicable; (6) date of expected discharge or release that is within 120 days of your employment application submission; and (7) signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. If selected, your qualifying separation, veteran's preference, and/or appointment eligibility will be verified prior to appointment. Active-duty members that fail to provide a valid "certification" of service with their initial application will be found to have an incomplete application. Military members may be appointed before the effective date of their military retirement/separation if on terminal leave.

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Interagency Career Transition Assistance Program (ICTAP): If you have never worked for the Federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To receive selection priority, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position; and (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority, applicants must satisfy all qualification requirements for the position and have a rating of 85 or above.

Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements, you may review the information at the following links: Males born after December 31, 1959 must be registered or exempt from Selective Service.

These are not Bargaining Unit positions.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Assessment Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for an incomplete application. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

Management will consider any Federal performance appraisals and/or awards you submit with your application as an indication of your experience and work history. These documents will not be scored as part of the assessment process.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

  • Planning and Evaluating
  • Teamwork
  • Technical Competence

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