This position is within the National Park Service (NPS)'s Office of the Information Resources (IR), which provides technological solutions that enable the NPS to deliver world-class recreation and conservation service to the public as well as the technology tools, services, and applications for employees, partners, and volunteers to effectively carry out their responsibilities.
Remote work is not an option. Incumbents' duty stations may be in one of Lakewood, CO; Washington, DC; or Reston, VA.
Summary
This position is within the National Park Service (NPS)'s Office of the Information Resources (IR), which provides technological solutions that enable the NPS to deliver world-class recreation and conservation service to the public as well as the technology tools, services, and applications for employees, partners, and volunteers to effectively carry out their responsibilities.
Remote work is not an option. Incumbents' duty stations may be in one of Lakewood, CO; Washington, DC; or Reston, VA.
There are six (6) roles available under this job posting, under 3 categories, 1. System Administrator, 2. Network, and 3. System Analysis.
Common tasks under the IT Specialist (SYSADMIN) category may include:
Planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems;
planning and scheduling the installation of new or modified hardware and operating systems and applications software;
managing systems resources including performance, capacity, availability, serviceability, and recoverability;
managing the installation and integration of systems fixes, updates, and enhancements; resolving hardware/software interface and interoperability problems; and
ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of systems administration services.
Common tasks under the IT Specialist (NETWORK) category may include:
Planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats;
analyzing, defining, diagnosing and resolving network requirements and problems;
defining and maintaining network architecture and infrastructure;
configuring and optimizing network servers, hubs, routers, and switches;
installing, testing, maintaining, and upgrading network operating systems software; and
ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of network services.
Common tasks under the IT Specialist (SYSANALYSIS) category may include:
Applying analytical processes to the plan, design, and implement new and improved information systems to meet the business requirements of customer organizations;
performing needs analyses to define opportunities for new or improved business process solutions; conducting business process reengineering, feasibility studies and trade-off analyses;
preparing business cases for the application of IT solutions;
ensuring the integration of all systems components; e.g., procedures, databases, policies, software, and hardware; and
ensuring the rigorous application of information security/ information assurance policies, principles, and practices to the systems analysis process.
Appointment subject to background investigation and favorable adjudication.
Meet Selective Service Registration Act requirement for males.
Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
If you are a new employee in the Federal government, you will be required to complete a one-year probationary period.
Qualifications
Subject Matter Experts will evaluate the first three (3) pages of your resume to ensure you meet the competencies for this position. You must have at least one (1) year demonstrating accomplishment of the duties and competencies described below.
For all positions, individuals must meet at least one of the three Basic Requirements:
Successful completion of a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management
-OR-
Successful completion of a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
-OR-
Information Technology-related paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification) demonstrating each of the following four competencies:
Attention to Detail - Utilizes cognitive resources to achieve thoroughness and accuracy in accomplishing tasks. Work product reflects an understanding of high-level accuracy and represents detail-oriented skills. Develops and uses systems or processes to organize and keep track of information or work progress. Ensures work is complete, accurate, and well organized.
Communications - Explains technical concepts to both technical and non-technical audiences. Communicates facts and ideas verbally, in a clear, concise, and coherent manner. Information conveyed is well organized, complete, and delivered courteously. Skilled in listening to others, attending to nonverbal cues, facilitating an open exchange of ideas, and ability to show emotion control. Skill in speaking appropriately to a wide variety of people.
Customer Service - Demonstrates a commitment to public service to both internal and external customers by working and communicating with clients and customers to assess their needs, provide information or assistance, and resolve customers problems in a timely manner. Knowledgeable in products and services; is committed to providing quality products and services; and works well with others to ensure customers' needs are met.
Problem Solving - Identifies and analyzes problems to achieve alternative solutions to complex problems. Uses sound reasoning, judgment, logic, and data to generate and evaluate issues. Solves problems by analyzing situations and applying critical thinking when deciding on course of action. Implements solutions developed in order to overcome problems and constraints.
Additional Competencies required based on the role(s) selected:
IT Specialist (SYSADMIN) - Active Directory Role: Utilizes methods and controls to validate the identity of individuals to verify access approval and level. Monitors activity to ensure only authorized access is taking place. Automates, develops, implements, and administers enterprise Active Directory and associated systems, including external environments using modern methods and principles. Utilizes database management systems and software to control the organization, storage, retrieval, security, and integrity of data.
IT Specialist (SYSADMIN) - Microsoft Office 365 Role: Utilizes methods and controls to validate the identity of individuals to verify access approval and level. Monitors activity to ensure only authorized access is taking place. Automates, develops, implements, and administers Microsoft 365 and associated systems, including external environments using modern methods and principles. Utilizes database management systems and software to control the organization, storage, retrieval, security, and integrity of data.
IT Specialist (SYSANALYSIS) - Network Role: Performs needs analysis to define opportunities for new or improved business process solutions for telecommunications in the enterprise. Consults with customers to identify and specify requirements based on policy, future trends, and input from federal authoritative sources. Analysis includes business process reengineering, expansion of digital solutions, feasibility studies, and trade-off options. Prepares business cases for the application of IT solutions to Network Management. Develops cost estimates for new or modified systems. Utilizes new and established business tools to carry out assigned tasks.
IT Specialist (SYSANALYSIS) - Records/FOIA Role: Performs needs analysis to define opportunities for digital and non-digital records management, FOIA, and information management solutions for the enterprise. Consults with customers to identify and specify requirements based on policy, future trends and input from federal authoritative sources. Analyzes business process reengineering, expansion of digital solutions, feasibility studies, and trade-off options. Prepares business cases for the application of IT solutions to Federal Records and Information Management. Develops cost estimates for new or modified systems; and utilize new and established business tools to carry out assigned tasks.
IT Specialist (NETWORK) - Generalist Role: Provides expert input based on knowledge of architecture and topology of software, hardware, and networks, including LANs, WANs, WLAN, and telecommunications systems, their components and associated protocols and standards to customers. Manages and troubleshoots the operation and integration of these components. Demonstrates expertise of how systems communicate over common network protocols, and the function of firewalls, load balancers, and other security devices.
IT Specialist (NETWORK) - Radio over IP Role: Provides expert input based on extensive knowledge and expertise of radio communication systems and IT network architect and topology, software and hardware; but not limited to Radio-over-IP (RoIP) systems, Wide Area Networks (WANS), Cellular, WIFI, and telecommunications systems, their components and associated protocols and standards. Oversees the implementation, integration, configuration, optimization, troubleshooting, and management of these systems and components. Demonstrates expertise of how systems communicate and interoperate over common network protocols, and the function of firewalls, load balancer, and other security devices.
IMPORTANT: You may apply for up to three (3) roles by selecting them within the application questionnaire. If you choose more than (3), you will only be considered for the first three selected in the order that they are listed.
Education
There is no substitution of education for experience at the grade level(s) of this announcement.
Additional information
Open to the first 200 applicants or until 12/07/2020; whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. Superior Qualifications May Be Authorized for a newly selected employee, but a Federal employee who is transferring to the National Park Service from another component, bureau, or Federal agency and who does not meet the conditions under 5 CFR §575.102 is not eligible for superior qualifications.
This vacancy may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
The National Park Service has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Please ensure you read and understand the information that is provided under how you will be evaluated.
The qualifications for this position will be evaluated by subject matter experts. Apply only if you meet the qualifications.
Resume Review:
Subject matter experts will review the first three (3) pages of your resume you submit to determine your technical qualifications for your chosen role(s) based on the required competencies.
Qualifying phone interviews:
If the subject matter experts determine that your resume reflects the required competencies, you will have at least one phone interview to further assess whether your experience meets the required competencies for your chosen role(s). You may meet with more than one subject matter expert for a determination to be made.
Candidates may be considered for other roles even if they do not formally submit an application (i.e. if you apply for SYSANALYSIS - Network but we see potential in your skillset to serve in NETWORK - Generalist, we may consider you for that position based on our own assessment.)
When the agency completes its selections, the remaining list of qualified candidates may be shared with additional federal agencies. You will have an opportunity to opt-in if you would like your name, application material, and assessment results shared to be considered for employment with additional agencies. There is no guarantee of further consideration and you can continue to explore job opportunity announcements.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required and must be submitted by 11:59 PM (EST) on 12/07/2020:
All applicants must submit a resume.
Resume: We will review up to three (3) pages of your resume. On your resume, ensure that the qualifications for this job (through your work / related experiences, publications, certifications, etc.) are reflected in the first three (3) pages if your page count is greater than 3. Also, be sure to include the start and end dates for each position you held, either month and year or month, day, and year for short-term projects. If your position was not full time, you must also indicate the number of hours worked per week.
All Applicants
All applicants must submit a resume: On your resume, ensure that the qualifications for this job are reflected in the first three pages.
Also, be sure to include the start and end dates for each positions you held, either month and year, or month, day, and year for short term projects. If your position was not fulltime, you must also indicate the number of hours work per week.
Former federal employees under CTAP/ICTAP consideration:
SF-50: Notification of Personnel Action
A copy of the separation letter or RIF notice
A copy of a current (or last) performance rating of record
Veterans:
DD214: Certificate of Release or Discharge from Active Duty
VA Letter (Optional)
SF-15: Application for 10-point Veterans' Preference (Optional)
A statement of intent to discharge from your agency (if you are a veteran who has not yet been discharge)
Individual with a disability applying under Schedule A
Certified verification of a disability from a licensed medical professional; a licensed vocational District of Columbia agency or U.S. Territory that issues or provides disability benefits.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position: You must complete the questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 12/07/2020. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create an account before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. Click here for instructions on how to build a resume in USAJOBS.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify that the required documentation is included with your application package, and submit the application.
Information Resources
1849 C Street, NW
Washington, DC 20240
US
Next steps
Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required and must be submitted by 11:59 PM (EST) on 12/07/2020:
All applicants must submit a resume.
Resume: We will review up to three (3) pages of your resume. On your resume, ensure that the qualifications for this job (through your work / related experiences, publications, certifications, etc.) are reflected in the first three (3) pages if your page count is greater than 3. Also, be sure to include the start and end dates for each position you held, either month and year or month, day, and year for short-term projects. If your position was not full time, you must also indicate the number of hours worked per week.
All Applicants
All applicants must submit a resume: On your resume, ensure that the qualifications for this job are reflected in the first three pages.
Also, be sure to include the start and end dates for each positions you held, either month and year, or month, day, and year for short term projects. If your position was not fulltime, you must also indicate the number of hours work per week.
Former federal employees under CTAP/ICTAP consideration:
SF-50: Notification of Personnel Action
A copy of the separation letter or RIF notice
A copy of a current (or last) performance rating of record
Veterans:
DD214: Certificate of Release or Discharge from Active Duty
VA Letter (Optional)
SF-15: Application for 10-point Veterans' Preference (Optional)
A statement of intent to discharge from your agency (if you are a veteran who has not yet been discharge)
Individual with a disability applying under Schedule A
Certified verification of a disability from a licensed medical professional; a licensed vocational District of Columbia agency or U.S. Territory that issues or provides disability benefits.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position: You must complete the questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 12/07/2020. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create an account before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. Click here for instructions on how to build a resume in USAJOBS.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify that the required documentation is included with your application package, and submit the application.
Information Resources
1849 C Street, NW
Washington, DC 20240
US
Next steps
Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
