Responsibilities

There are four roles available under this job posting, listed under "Qualifications". You may apply for up to two (2) using the Apply button at the bottom of the page. If you choose more than (2) you will only be considered for the first two selected in the order they are listed.Common tasks performed by an IT Specialist System Administrator may include:

  • Enforcing best practice security controls
  • Developing and maintaining standard operation procedures and documentation
  • Building and deploying application packages
  • Troubleshooting and repairing incidents and application issues
  • Collaborating effectively with others throughout the organization
  • Assisting customers with application deployment
  • Communicating and escalating issues to vendors
  • Developing and implementing change management strategies

Qualifications

Subject matter experts will evaluate the first three pages of your resume based on these competencies. You must have at least a year demonstrating accomplishment of the duties and competencies described below. Required for all roles:

  • Security and Policy: Uses the principles, methods, and tools for assessing vulnerabilities to develop or recommend appropriate mitigation countermeasures. Apply tactics, technologies, principles, and processes to protect, analyze, prioritize, and handle incidents. Leverages the knowledge of IT security principles to create well-written policy.
  • Technical Operations: Understands and applies IT methods and best practices, including troubleshooting technical issues, root cause analysis, mitigating risk, adhering to and enforcing agency-defined IT standards, and understanding and executing on business and technical requirements. Must have experience with modern IT practices within the last 3 years using one or more of the following: Virtualization, Microsoft OS, SQL/Oracle, Citrix, cloud technologies, UNIX, Cisco, HP, Force10, BigFix, Microsoft SCCM, Active Directory, DNS, firewalls, SMTP, scripting, and routing and switching.
  • Communication and Collaboration: Explains technical concepts to both technical and non-technical audiences. Able to frame technical choices to decision makers and justify organizational IT needs against business priorities. Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. Ability to understand others, empathize, and clearly articulate technical tradeoffs to non-technical individuals.
  • Customer Service and Support: Works with external and/or internal customers a large, geographically dispersed organization to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows how to best utilize ticketing systems; is committed to providing quality products and services.
Additional Competencies required based on the role(s) selected:
  • IT Specialist System Administrator (Generalist): No additional competencies are required from those listed above. Applicants who select this role may end up being assigned work involving data centers.
  • Active Directory (required only for the Active Directory role): Uses methods and controls to validate the identity of individuals to verify access approval and level, and monitor activity to ensure that only authorized access is taking place. Automates, develops, implements, and administers enterprise Active Directory and associated systems, including external environments using modern methods and principles. Uses database management systems and software to control the organization, storage, retrieval, security, and integrity of data.
  • Network Infrastructure (required only for the Network Infrastructure role): Designs and provides expert input based on their knowledge of architecture and topology of software, hardware, and networks, including LANs, WANs, WiFi, and telecommunications systems, their components and associated protocols and standards. Manages and troubleshoots the operation and integration of these components. Demonstrates expertise of how systems communicate over common network protocols, and the function of firewalls, load balancers, and other security devices.
  • Patch Management (required only for the Patch Management role): Develops and implements procedures to create and deliver products and services, including tools and mechanisms for distributing new or enhanced software. Applies the principles, methods, and procedures used for the automated control of a process, including the design, development, and maintenance of associated software, hardware, and systems. Demonstrated knowledge of SQL databases and the ability to create ad hoc queries.

  • You must be a U.S. citizen.

Who you'll work with

This position is located in the Office of the Information Resources (IR) Directorate, of the National Park Service. The IR Directorate is responsible for providing technological solutions that enable the NPS to deliver world-class recreation and conservation service to the public and the technology tools, services, and applications employees, partners and volunteers to carry out their responsibilities effectively.

Learn more about careers at the National Park Service

How you will be evaluated

The evaluation process for this job is different from a typical job announcement.

The qualifications for this position will be evaluated by subject matter experts. Apply only if you meet the qualifications.

Resume and Portfolio Review

Subject matter experts will review the first three pages of your resume and the portfolio you submit to determine your technical qualifications for your chosen role(s) based on the required competencies.

Qualifying phone interviews

If the subject matter experts determine that your resume reflects the required competencies, you will have at least one phone interview to further assess whether your experience meets the required competencies for your chosen role(s). You may meet with more than one subject matter expert for a determination to be made.

Ranking and preference

Preference will be applied to applicants who move forward after the qualifying phone interviews.

Selection process

Participating agencies will receive certificates with qualified and referred applicants and will begin making offers directly to applicants. Applicants may receive multiple offers.

Future consideration

If you are not selected for this position you may be considered for similar positions at agencies for up to 1 year.

Candidates may be considered for other roles even if you do not formally submit an application (i.e. If you apply as a Customer Experience Strategist but we see potential in your skillset to serve as a Design Strategist, we may consider you for that position based on our own assessment.)

Required Documents

Only the first 3 pages of your submitted resume will be reviewed

Upload your resume as a PDF to ensure consistent formatting.

  • All applicants must submit a resume.

    • Resume: We will review up to 3 pages of your resume. On your resume, ensure that the qualifications for this job (through your work / related experiences, publications, certifications, etc.) are reflected in the first three pages if your page count is greater than 3. Also, be sure to include the start and end dates for each position you held, either month and year or month, day, and year for short-term projects. If your position was not full time, you must also indicate the number of hours worked per week.
    • Design portfolio: A PDF limited to 3MB, or include a URL within your resume, of work samples that exemplify your relevant experience. The portfolio can include case studies, examples of project work, and/or journey maps. Either your resume or portfolio should include what your role was in each of the projects.
This job announcement has closed
Announcement number

WO-1614-IR-19-10490426-DE

Control number

532244000

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/532244000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.