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    Summary

    The National Staffing Office-Shenandoah National Park~ is currently accepting applications to fill up to 6 vacancies. These positions are located in Virginia. Please visit find a park for additional park information. Appointments made under this announcement are limited to 1039 hours (six months) in a service year and may be terminated at any time. Appointments under this announcement are eligible for rehire and/or extension (when initial appointment is less than 1039 hours) if workload and funding allow. Anticipated Entry on Duty: May, 2018.

    This announcement is being advertised under delegated examining procedures and is open to all U.S. citizens. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

    All positions may not be filled or they may be filled at different times depending on budget, hiring needs, and requirements. These positions are temporary and are expected to last for approximately 6 months. These positions have no promotion potential, if you want to be considered for a higher grade you must apply for the higher grade.

    APPLICANTS WHO DO NOT SUBMIT THE REQUIRED DOCUMENTATION WILL NOT RECEIVE FULL CONSIDERATION.

    The salary reflected in this announcement may not include locality pay and will differ based on the location. View this link for more information: https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2015/general-schedule/.
    Travel, transportation, and relocation expenses will not be paid. All travel, transportation, and relocation expenses associated with reporting for duty in this position will be the sole responsibility of the selected employee.

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    Responsibilities

    The successful applicant will work in a team-oriented environment with a core responsibility of providing visitor services, including patrol, roving, fixed post assignments as well as public programs. Participates in day-to-day operation of a seasonal contact station. Provides visitor services in the field of roving patrol of site monitoring, and resource protection. Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders. Responds verbally to visitors inquiries offering information, direction and guidance. Serve as front-line representative to greet customers and answers questions. Public can include individuals who are distressed, confused, frustrated, difficult or even hostile. Relates effectively to people from varied cultural backgrounds and different situations; is sensitive to diversity, race, gender, religion, people with disabilities and other individual differences. Operates two-way radio equipment. Educates customers regarding rules, regulations, and safety concerns to gain compliance. Direct customers with problems. questions, or complaints. Assists in medical or other emergencies up to level of training.

    Additional duties for GS-05: Provide informal interpretation and public orientation to a park or recreation area (e.g., current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources). Provide information to the public using information or materials on management policies, and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area. Operate general computer software programs such as, word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar operating systems). Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel. Assess a situation to determine the appropriate response in accordance with policy guidelines.

    Travel Required

    Not required

    Supervisory status

    No

    Who May Apply

    This job is open to…

    U.S. Citizens, CTAP, ICTAP

    Questions? This job is open to 2 groups.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/483156000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.