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Supervisory Dispatcher (Public Safety) Communication Center Manager

Department of the Interior
National Park Service
This job announcement has closed

Summary


This position is located in Denali National Park and Preserve, in the Visitor and Resource Protection Division.

Limited government housing is available for this position.

You may qualify for reimbursement of relocation expenses and/or relocation incentive in accordance with agency policy.

Overview

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Hiring complete
Open & closing dates
02/12/2020 to 02/26/2020
Salary
$32.59 to - $42.37 per hour

Includes 4.40% COLA, subject to annual review and adjustment.

Pay scale & grade
GS 10
Location
Denali Park, AK
1 vacancy
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses and/or relocation incentive in accordance with agency policy.
Appointment type
Permanent
Work schedule
Full-Time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
Yes
Security clearance
Other
Drug test
Yes
Announcement number
AK-1537-DENA-20-10721537-ST
Control number
559578200

Duties

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This critical/sensitive position serves as a Communication Center Manager in the Alaska Region Communication Center. The Communication Center Manager supervises and manages complex, multi-jurisdictional, all-risk incidents for all park units within the Alaska Region as well as other jurisdictions and/or agencies.

The position is located at Denali National Park & Preserve and is assigned to the Visitor and Resource Protection Division. The Alaska Region Communication Center supports law enforcement, aviation, wildland and structural fire, medical, search and rescue, intelligence, and other emergency and non-emergency service functions with Federal, State, and Local agencies.

Provides technical and administrative supervision to all represented at the Alaska Region Communication Center. Maintains on- going communication and coordination with all Federal, State, and Local incident management agencies and cooperators.

Ensures the professionalism and efficiency of the operation of the Communication Center and continually evaluates communication needs and plans for and institutes changes needed to improve proficiency.

For more information about this position, contact Erika Jostad at Erika_jostad@nps.gov or 907-685-9539.



Requirements

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Conditions of employment

  • U.S. Citizenship required.
  • Appointment subject to background investigation and favorable adjudication.
  • Meet Selective Service Registration Act requirement for males.
  • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
  • You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
  • Valid driver's license required.
  • You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
  • You may be required to travel overnight away from home up to a few nights per month. You must obtain a government charge card for travel purposes.
  • Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.

Qualifications

All qualifications must be met by the closing date of this announcement-02/26/2020-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

SELECTIVE FACTOR: This position performs public safety dispatching, and the ability to pass a background investigation, with no disqualifying offenses, is required. Candidates who do not meet this requirement by close of this announcement will receive no further consideration for this position.
- AND -
To qualify for this position at the GS-10 grade level, you must possess the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-9 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: supervising all dispatch radio traffic on a multi-frequency radio network; entering information into various criminal justice system networks; safeguarding proper budgeting and expenditures of allocated funds; and recommending modifications, deletions or additions to computer programs. You must include hours per week worked or work schedule.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Additional information

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

Physical Demands: The nature of the work is primarily sedentary. Occasional bending and lifting is required during movement of materials and supply restocking. Stress from emergency situations, multiple incidents and long hours are present. During this time, intense concentration is needed to perform properly. There are frequent demands for rapid decision making.

Working Conditions: Work is performed primarily in the dispatch center where control and direction must be maintained during emergency situations. Work is normally performed in a specialized office setting. Multi-channel radios are continuously monitored and multi­line telephones constantly ring, resulting in frequent periods of excessive and constant noise. Demands by internal and external customers during peak incident loads will be demanding. This creates a potentially hectic and stressful work environment.

If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.

Candidates who apply under Noncompetitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided.

You will be evaluated on the following competencies:

  • Manages and Organizes Information
  • Network Management
  • Project Management
  • Telecommunications


Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process.

If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.

You will be rated ineligible if you do not submit your performance appraisal or a statement why one was not available
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