MAJOR DUTIES:

The Associate Director, Business Services directs all Business Service Programs for the NPS which is composed of over 415 offices, field areas, park units and program centers, and the Washington Area Service Office (WASO) with 10 separate directorates. The Associate Director, Business Services exercises executive oversight and direction for the Commercial Services, including Concessions and Leasing, Recreation Fees, Procurement, Financial Assistance and Charge Card programs. The Business and Administrative functions directed cover the entire spectrum of NPS operations and have significant impact on the efficiency, effectiveness and productivity of the service. Programs developed and managed support the strategic goals of workforce knowledge, organizational accountability, modernization, functional integration and providing customer value. Customers and partners include a myriad of Federal organizations that are engaged in extremely sensitive and complex activities. NPS programs comprise over 415 natural, recreational, historic, and cultural park units, which receive over 270 million visits annually. These programs are of great public interest.

Conditions of employment

• U.S. Citizenship required.
• You must be able to obtain/maintain a Secret clearance
• Males must meet Selective Service Registration Act requirement.
• You will be required to travel 25% or more.
• SES does not have Veteran's Preference.
• Individuals selected for an SES position are subject to reassignment.
• You must complete a one year probationary period as a newly selected SES, unless you have served the required SES probationary period in a previous SES position.
• The Department of the Interior structures its SES positions into categories to determine the minimum pay for each position. This is a Category 4 position; the minimum pay for this position is $ 156,973.00. Pay is set based on consideration of the selectee's current salary and other factors.

Qualifications

We are looking for an individual with a proven track record of working with executive teams, who possesses strong communication and interpersonal skills, has an understanding of, and experience in, Commercial Services, including Concessions and Leasing, Recreation Fees, Procurement, Financial Assistance and Charge Card programs. Additionally the incumbent should have successfully managed a large, geographically dispersed organization, and has attracted and retained a highly skilled and diverse workforce.

You must clearly show that you possess the experience, knowledge, skills and ability to perform the duties of an executive. To be considered for this position, applicants must address each of the Technical Qualifications (TQs) and Executive Core Qualifications (ECQs) listed below, unless you are currently serving under a career Senior Executive Service appointment, are eligible for reinstatement into the Senior Executive Service, or have successfully completed a Senior Executive Service Candidate Development Program (SES CDP) approved by OPM, then you only need to submit a narrative statement covering each of the Technical Qualifications listed below. You do not need to submit a narrative on the ECQs. SES CDP graduates should submit a copy their CDP program Certification with their package, or a Certification email from OPM if you do not have a copy of your actual Certificate.

Your narrative submittals should be clear and concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments with results of your actions, policy initiatives and level of contacts. The narrative addressing ECQ's must follow the format provided at http://www.opm.gov/ses/recruitment/ecq.asp. (Adobe Acrobat required) ECQ narratives are limited to 10 pages total; TQs, for this vacancy, are limited to 6 pages total. If you exceed the page limit for ECQs and/or TQs your application will not be considered.

Executive Core Qualifications:

ECQ 1 - LEADING CHANGE: You must have demonstrated an ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

Leadership Competencies: Creativity & Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision

ECQ 2 - LEADING PEOPLE: You must demonstrate the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building

ECQ 3 - RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility

ECQ 4 - BUSINESS ACUMEN: This ECQ involves the ability to manage human, financial, and information resources strategically.

Leadership Competencies: Financial Management, Human Capital Management, Technology Management

ECQ 5 - BUILDING COALITIONS: This ECQ involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating

FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, Public Service Motivation

Technical Qualifications

1. Knowledge of financial analysis and financial management principles, concepts, systems and practices and ability to apply these principles in making recommendations on contract and lease structures, evaluating potential return on investment, advising on capital investment decisions, and advising on other management decisions driven by financial costs and benefits.

2. Mastery of business management principles, concepts, systems and practices sufficient to develop a strategic vision, implement and develop strategic plans and initiatives, evaluate performance, ensure compliance, and continually improve business processes for critical business management programs such as acquisitions, leasing, revenue generation and management, and other complex business programs.

3. Demonstrated experience enhancing the customer service experience for diverse groups of users, both internal and external, in delivery of a broad suite of business services, such as contracting, fee collection and reservation systems.

Other Qualifications:
You must be a U.S. citizen to qualify for this position.
You will be required to make occasional travel.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants who meet the mandatory executive and technical qualifications, and have submitted all the correct required information for this vacancy announcement will be evaluated by a panel of approved SES members to determine the degree to which they possess each of the listed qualifications. This evaluation will determine which applicants are best qualified and will, potentially, move forward for an interview with the hiring manager(s). Total background, including experience, ECQ and TQ narratives, awards, self-development, and training will be reviewed. This information will be obtained from the application package, including the required 10 page narrative statements for the Executive Core Qualifications (ECQs), and the required 6 page narrative statements for the Technical Qualifications (TQs) described above.

All applicants must submit the following in order to receive consideration for this position:

1. A resume which should include the following information: (not to exceed 10 pages; Please Do Not put your SSN on your resume or any documents)

- Vacancy announcement number - 10704977
- Full name, mailing address, and day and evening telephone numbers
- Information about your paid and non-paid work experience related to this position including:

* Job title (include series, grade and step)
* Duties and accomplishments
* Employer's name and address
* Supervisor's name and phone number
* Starting and ending dates of employment (month and year)
* Salary
* Indicate if we may contact your current supervisor
* Information about honors, awards, and special accomplishments

2. Civil Service employees who are not currently on a career SES appointment, SES reinstatement eligible or SES CDP certified by OPM must submit narrative statements addressing each of the ECQs (no more than 10 pages) and TQs (no more than 6 pages). Please refer to the Qualifications Required section of this vacancy announcement for more information on ECQ's and TQ's, or call and/or email the Executive Resources Manager listed on this vacancy announcement for additional information.

3. Graduates of approved OPM SES Candidate Development Programs (CDP) must include a copy of their OPM certification or email of eligibility, and only need to address the TQ narrative statements (do not exceed 6 pages).

4. Current or former, reinstatement eligible, SES members must submit documentation of their status via an(SF-50, or equivalent Notification of Personnel Action! Please only address the TQ narrative statements if you have current SES status, are SES reinstatement eligible, or are OPM SES CDP certified.

5. Current Civil Service employees must submit a copy of a recent SF-50, or equivalent Notification of Personnel Action, that indicates Federal status, grade, tenure, and type of service. (please do not submit an SF-50 for an award or a detail; please black out the first 5 digits of your SSN.)

6. A copy of your most recent, FY19, annual performance appraisal.

7. Candidates are requested to complete the DI-1935, Applicant Background Survey, on a voluntary basis. Information will be used solely to review compliance with Federal law. Failure to complete this form will not affect consideration. The form can be found online at http://www.doi.gov/diversity/di1935.htm.