Clarification from the agency

This Job is open to: U.S. citizens

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a workforce spanning hundreds of occupations. Make an impact; join DHS.

When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

EXCEPTED SERVICE: This is a full-time position in the Mobile Emergency Response Support (MERS) Detachment. MERS positions are in the excepted service. Employees will not acquire civil service status but will have standard and optional benefits.

EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

In this position, you will install, maintain, troubleshoot, test, and document network hardware such as WAN routers, LAN routers, switches, hubs, modems, communication lines, bridges, multiplexers, computer hardware, and software.

Typical duties include:

• Administers and manages LAN network services and telecommunications to ensure reliable connectivity and optimal network performance.
• Monitors network servers, analyzes performance, applies security patches, and adjusts network resources to maintain system availability and throughput.
• Installs, maintains, troubleshoots, tests, and documents computers, network hardware, including WAN routers, LAN routers, switches, modems, wired and wireless network devices, cellular hardware, satellite hardware, and other IT related equipment.
• Plans new LAN installations and complex modifications to existing networks, including recommending hardware, software, communication lines, and network segments.
• Prepares equipment specifications, layouts, cost estimates, user training materials, system documentation, and tracks network configuration changes.
• Deploys to disasters, special events, emergency operations, and other mission assignments as needed to support IT network services, telecommunications, and continuity of operations.

At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

Conditions of employment

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Top Secret/Sensitive Compartmented Information (TS/SCI) as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs please visit OPM Investigations.

Please ensure you meet the qualification requirements described below.

Key Requirements:

1. You must be a U.S. citizen to apply for this position.
2. You must successfully pass a background investigation.
3. Selective Service registration required.
4. Current federal employees must meet time-in-grade requirements.
5. You must be able to obtain and maintain a Government credit card.
6. You must be able to deploy with little or no advance notice to anywhere in the United States and its territories for an extended period of time.
7. Please review the Additional Information section for additional key requirements.

If selected for this position, you will be required to attend a three-week, in-person training course in Emmitsburg, Maryland within six months of onboarding. FEMA will cover all travel expenses. Failure to participate may result in disciplinary action up to and including termination.

Qualifications

You must have IT-related experience demonstrating each of the competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
7. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
8. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
9. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND in addition to meeting the above competencies, you must also meet the specialized experience and time in grade for the General Schedule (GS) listed below in order to be found qualified for the position.

The qualification requirements listed below must be met by the closing date of the announcement.

To qualify for this position at the GS-12 level (starting salary $100,602), you must possess one full year of specialized experience equivalent to at least the GS-11 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

• Plan, install and modify local area networks (LANS) and provide technical support to users; AND
• Install, maintain, troubleshoot and test network hardware and wired/wireless systems; AND
• Monitor network performance, apply security updates, and maintain system documentation and configuration records.

Please read the following important information to ensure we have everything we need to consider your application:

• Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

• Please limit your resume to two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
• Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.

Are you qualifying based on your work experience?

• Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the grade level and dates in which you held each grade level.

• Are you a current or former FEMA Reservist/Disaster Assistance Employee (DAE)? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.

• Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified."

• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the basic qualifications, your experience, education and training will be rated using USA Hire Assessment that is based on the following competencies needed to perform this job:

• Communication
• Customer Service
• Representing the Agency
• Teamwork & Collaboration
• Technical Proficiency

Based on the review of your resume for the specialized experience required for this position and the results of the USA Hire Assessment, you may be referred to the hiring manager for consideration and may be called for an interview.

We recommend that you review USA Hire Applicant Resource Center before you start the application process.

This announcement uses the Set number of candidates method under 5 CFR § 332.402. All qualified applicants who either exceeded the cut number/percentage or tie with other qualified applicants at the cut number/percentage will be referred to the selecting official for consideration.

We will provide the selecting official with a sufficient number of names, when available, to consider at least three candidates per vacancy. If fewer than three eligible and available candidates per vacancy result, we will expand the group in accordance with our pre-announced supplement strategy and OPM policy.

https://apply.usastaffing.gov/ViewQuestionnaire/13100180

Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference.

After FEMA completes its hiring, the resumes of the remaining candidates referred for selection consideration may be shared with other DHS Components and other federal agencies. During the application process, you may choose to opt-in if you would like your name, application material, and assessment results to be shared. There is no guarantee of further consideration, and you continue to explore other job opportunity announcements.

Interview Requirement: Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration.