Clarification from the agency

First area of consideration will be given to current employees from the Tampa VAMC, including satellite locations and CTAP eligible. Second area of consideration will be for permanent employees of the Department of Veterans Affairs.

Videos

Duties listed but not limited to:

• Complaint-Related Counseling, HPP Fact-Finding, and ADR Support - 45%
• The incumbent independently manages assigned HPP fact-finding activities within delegated authority.
• The incumbent receives or coordinates intake of reported harassing conduct; conducts an initial issue assessment; identifies the allegations requiring review; develops a fact-finding plan; identifies relevant witnesses, records, policies, electronic information, and other evidence; conducts neutral, structured interviews; reviews and analyzes documentary and testimonial information; develops timelines; identifies factual gaps; and prepares complete, objective fact-finding reports.
• The incumbent independently manages the operational progress of assigned HPP fact­finding matters, including case tracking, scheduling, documentation, records preservation, and coordination with responsible officials.
• The incumbent evaluates available information, identifies factual inconsistencies or additional information needed, conducts appropriate follow-up, and prepares factual findings and recommendations for management consideration.
• The incumbent identifies recurring themes, procedural weaknesses, and training needs and recommends preventive actions and process improvements.
• The incumbent independently performs complaint-related counseling and administrative fact-finding for assigned EEO matters within delegated authority.
• The work includes receiving and assessing concerns; identifying relevant issues, witnesses, records, policies, practices, and timelines; conducting neutral, structured interviews; reviewing and reconciling documentary and testimonial information; assessing relevance and completeness; and preparing counselor's reports, chronologies, inquiry summaries, and other required case-related products.
• The incumbent coordinates certified mediation and ADR activities, including mediation­-readiness materials, scheduling, participant preparation, documentation, and follow-up.
• The incumbent supports anti-harassment intake and triage by documenting allegations, reviewing available information, identifying immediate procedural concerns, tracking matters, and coordinating referrals as appropriate.
• The incumbent conducts HPP fact­finding as assigned and does not conduct formal EEO investigations reserved for ORM or other authorized investigators.
• Complaint-Related Counseling, HPP Fact-Finding, and ADR Support - 45%
• EEO Program Analysis, Barrier Analysis, and Advisory Services - 35%
• Establishes collaborative efforts with Human Resource Management staff to ensure efforts in recruitment, training, and career advancement of all employees is consistent with EEO goals and objectives

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday to Friday 08:00 AM-430 PM
Compressed/Flexible: As needed by department
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Available
Permanent Change of Station (PCS): Not Available

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 11 position you must have served 52 weeks at the GS 09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Specialized experience includes experience that demonstrates knowledge of Equal Employment Opportunity laws, regulations, principles, and practices
• Experience conducting intake interviews and counseling employees regarding EEO complaints and discrimination concerns
• Assisting with or conducting preliminary investigations of discrimination complaints; reviewing and analyzing EEO case files and documentation; providing information and guidance to employees and supervisors on EEO procedures, policies, and rights
• Maintaining confidential case records and tracking systems; and preparing written reports, correspondence, and case summaries related to EEO matters.
• Serves as subject matter expert to health system employees/supervisors on all aspects of the EEO Program.
• Responsible in developing and implementing all plans associated with the EEO Program.
• Serves as advisor to Special Emphasis Program Managers and the Diversity & Inclusion Committee.
• Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.
• Communicates with a diverse population internal to the Department of Veteran Affairs, with other federal agencies, and the general public.
• Candidates should possess knowledge of federal EEO statutes including Title VII of the Civil Rights Act, the Age Discrimination in Employment Act, the Rehabilitation Act, and 29 CFR Part 1614
• Familiarity with alternative dispute resolution techniques; ability to interpret and apply EEO regulations and policies; and strong oral and written communication skills to interact effectively with employees, supervisors, and management officials at various organizational levels.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (Transcript required).

OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond (Transcript required).

You will be rated on the following Competencies for this position:

• Conflict Management
• Labor Law
• Planning and Evaluating
• Technical Competence

NOTE: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the competencies located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary and involves sitting at a desk, attending meetings, conducting interviews, reviewing records, preparing written products, and using a computer. The incumbent moves throughout the facility to attend meetings, deliver training, and conduct interviews. No special physical demands are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.