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Support Services Specialist

Department of Labor
Office of the Assistant Secretary for Administration and Management
Office of Field Operations

Summary

The Office of the Assistant Secretary for Administration and Management (OASAM) provides the infrastructure and support that enables the U.S. Department of Labor (DOL) to perform its mission. OASAM provides leadership and support for information technology, human resources management, procurement, business operations, safety and health, space management, civil rights, emergency management, security, budget, and performance.

Overview

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Accepting applications
Posted yesterday · Apply by 07/29/26
Due by 11:59 p.m. ET on July 29, 2026
Location
Many vacancies in the following location:
Work site options
Telework eligible
Yes—This is not a remote position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.
Remote job
No
Relocation expenses reimbursed
No
Salary
$94,654 - $145,468 per year
Pay scale & grade
GS 12
Promotion potential
12
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
Yes
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
MS-26-CHI-OFO-13015419-SAH
Control number
877681200

This job is open to

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Clarification from the agency

This vacancy is open to current permanent Office of Field Operations (OFO) employees with competitive/noncompetitive eligibility within the Department of Labor (DOL), Office of the Assistant Secretary for Administration and Management (OASAM), and CTAP eligibles in the local commuting area.

Duties

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Selectee(s) will report to an assigned DOL office location on a regular basis and may be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Dallas, TX; and San Francisco, CA. Advertised salary reflects the pay range for the above locations. Upon selection, salary will be set in accordance with the selectee's assigned duty location.

This position is located within the OASAM, OFO, Division of Space and Facilities and provides space management and administrative services advice to DOL customer agencies and employees outside of the National Capital Region.

Major duties for this position include but are not limited to:

  • Plan, manage, and oversee complex space and facility projects to ensure timely completion and compliance with customer requirements, federal regulations, and project objectives.
  • Serve as the primary liaison with the General Services Administration (GSA), customer agencies, contractors, and other stakeholders to coordinate space planning, construction, renovations, and relocations.
  • Develop space layouts, workplace designs, and project documentation while ensuring compliance with federal space standards, accessibility requirements, and building codes.
  • Manage furniture, telecommunications, security, and facility improvement projects to support agency operations and workplace modernization.
  • Prepare Statements of Work (SOWs), Reimbursable Work Authorizations (RWAs), procurement documents, cost estimates, and project schedules for facility and space initiatives.
  • Monitor project progress, conduct site inspections, resolve project issues, and ensure contractor performance meets quality and contractual requirements.
  • Advise management on space management policies, facility planning, workplace design, and regulatory requirements while recommending effective space solutions.
  • Conduct strategic space planning and utilization analyses to optimize space, improve operational efficiency, and support future organizational needs.
  • Perform cost analyses, develop funding estimates, and recommend cost-effective solutions for space, construction, and facility projects.
  • Maintain space management records, prepare reports and briefings, and represent the Department in meetings and negotiations with GSA, customer agencies, and other stakeholders.

Requirements

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Conditions of employment

  • Must be a U.S. Citizen.
  • Must be at least 16 years old.
  • Candidate required to obtain the necessary security/investigation level.
  • Requires a probationary period if the requirement has not been met.

Qualifications

You must meet the Individual Occupational Requirements and Specialized Experience to qualify, as described below.

Individual Occupational Requirements:
Applicants must have one year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include:

  • Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.
  • Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization.
  • Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.
  • Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
  • Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.
Specialized Experience:
Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lowest grade is GS-11. Candidates must demonstrate ALL the following examples of specialized experience:
  • Experience providing a variety of administrative support services in the areas of space and facilities management.
  • Experience planning and monitoring activities of projects to ensure conformance with schedules and to monitor progress and budget.
  • Experience in oral and written communications and interpersonal relations to facilitate project meetings, provide and explain project recommendations, resolve conflicts, and maintain effective relationships with customers, stakeholders, and others.
  • Experience providing customer service by responding to inquiries, resolving administrative issues, and delivering support to a diverse customer base.

Education:
There is no educational substitution at this grade level.

Education

This job does not have an education qualification requirement.

Additional information

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

This is a NCFLL bargaining unit position.

For more information, click Telework Position Information. This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

The full performance level is GS-12.

Based on agency needs, additional positions may be filled using this vacancy.

The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information.

The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.

Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.

All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting documentation will be used to evaluate your qualifications.

You may preview application questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/13015419

USA Hire

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Self-Management
  • Stress Tolerance
  • Teamwork

The information you provide may be verified by a review of your paid, unpaid, and volunteer, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.).

INFORMATION FOR CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under CTAP, you must be well-qualified for the position to receive consideration. CTAP eligible(s) will be considered well-qualified if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review the eligibility questions to reflect that you are applying as a CTAP eligible and submit supporting documentation.

Office of the Assistant Secretary for Administration and Management

Begin a challenging career with the U.S. Department of Labor (DOL), and you will help shape the workforce of tomorrow. DOL offers rewarding opportunities to contribute to a noble mission; to serve and protect American workers, prepare them for new and better jobs, and to ensure the safety and fairness of American workplaces.

The Department of Labor values its customers. Every DOL employee is responsible for delivering good customer service through accurate, courteous, efficient, and effective transactions.

The Department of Labor does not make unfavorable hiring decisions on the basis of an applicant's previous or current unemployment, or the fact that an applicant has experienced financial difficulty through no fault of his/her own and has undertaken good faith efforts to meet his/her financial obligations. Consideration is given to financial status in relation to appointments only where required by law, regulation, or Executive Order.

Applicants with disabilities can contact the vacancy point of contact listed on the job vacancy announcement to request reasonable accommodations needed for the application process.

Agency contact information

Stephanie Hawkins
Phone
202-693-1000 X19236
Email
hawkins.stephanie.a@dol.gov
Address
Office of the Assistant Secretary for Administration and Management
200 Constitution Avenue
Washington, DC 20210
US

Visit our careers page

Learn more about what it's like to work at Office of the Assistant Secretary for Administration and Management, what the agency does, and about the types of careers this agency offers.

https://www.dol.gov/agencies/oasam

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