Health Application Services Office Supervisory Lead (O-6 Billet) Supervisory

Department of Homeland Security

Immigration and Customs Enforcement

ICE Health Service Corps (IHSC)

Summary
This job is open to
Duties
Requirements
How you will be evaluated
Required documents
How to apply

Summary

The incumbent serves as the Health Application Services Office (HASO) supervisory lead and reports directly to the IMS Chief. HASO is a national program affecting all IHSC staff. The primary function of the supervisory lead is to provide administrative and operational oversight of the IHSC electronic health record system portfolio.

This position is only open to USPHS officers who are currently IHSC employees.

USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Summary

This position is only open to USPHS officers who are currently IHSC employees.

USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Overview

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Accepting applications

Posted this week · Apply by 06/27/26

Due by 11:59 p.m. ET on June 27, 2026

Location

1 vacancy in the following location:

Location Negotiable After Selection

Work site options

Telework eligible: Yes—Situational telework may be available, based on the needs of the agency.

Remote job: No

Relocation expenses reimbursed: Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.

Salary: $1 - $150,000 per year
Please note that the salary is dependent on the officer's rank, years in service, and location of duty station.

Pay scale & grade

CC 6

Promotion potential: None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule: Full-time

Travel Required: Occasional travel - You may be expected to travel for this position.

Appointment type: Permanent

Occupations and job series

Supervisory status: Yes

Federal service type: This job is in the Excepted Service

Represented by a union: No

Drug test: Yes

Security clearance: Other

Position sensitivity and risk: Critical-Sensitive (CS)/High Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

Financial disclosure required: No; Some jobs require financial disclosure to identify conflicts of interests.

Announcement number: IHSC-HITU-HASO-O6-S-2026

Control number: 872805500

This job is open to

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Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

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Duties

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DUTIES AND RESPONSIBILITIES:

Supervises and manages a multidisciplinary team responsible for implementing and leading initiatives associated with the IHSC EHR system portfolio.
Exercises independent judgment and decision-making authority in managing HASO operations, including prioritizing projects, allocating resources, and resolving operational issues related to the EHR system portfolio.
Oversees major EHR project restructuring, including system upgrades, fixes, and enhancements; assesses progress, identifies key milestones, and addresses project delays.
Develops operational plans and policies necessary to achieve IHSC EHR system strategic objectives and goals.
Work closely with the Office of Chief Information Officer (OCIO) Program Manager, Office of Acquisition Management (OAQ), Operations and Management (O&M), and EHR development teams to ensure contractual requirements, Requirement Traceability Matrix (RTM) items and Change Requests (CRs) are met.
Supports the development and implementation of the EHR infrastructure strategy and roadmap to standardize EHR and operational services in alignment with IHSC management objectives.
Monitors and evaluates the effectiveness of EHR system enhancements and operational improvements by tracking key performance indicators such as system uptime, user satisfaction, and project completion timelines. Responsible for achieving targets set by IHSC leadership and reporting progress to the IMS Chief.
Serves as the primary point of contact for IHSC clinical leadership, IT teams, vendors, and other internal and external stakeholders regarding EHR system initiatives. Facilitates regular meetings and communications to ensure alignment of EHR system objectives with stakeholder needs.
Ensures all EHR system activities comply with applicable federal IT security standards, privacy regulations, and data governance policies, including DHS-specific requirements. Coordinates with OCIO and IHSC compliance officers to maintain audit readiness and address findings.
Identifies professional development needs for HASO staff and coordinates training opportunities to enhance technical, supervisory, and operational skills. Provides mentorship and guidance to team members to support career growth and performance improvement.
Leads HASO's planning and response efforts for continuity of operations during emergencies, system outages, or critical incidents. Develops and maintains contingency plans to ensure uninterrupted access to EHR systems and services.
Responsible for leading and organizing User Acceptance Testing (UAT) of all EHR contract items, system fixes, and new upgrades/features.
Other duties as assigned.

Requirements

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Conditions of employment

You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
You must successfully pass a drug screen.
Males born after 12/31/59 must certify registration with Selective Service.
Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve a new 18-month commitment to IHSC .
ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Qualifications

PREFERRED QUALIFICATIONS:

Minimum of 2 years of Health IT experience or familiarity with EHR systems and healthcare workflows
Ability to provide input for contract documents, including Performance Work Statements (PWS), Statements of Work (SOW), and Quality Assurance Surveillance Plans (QASP), and to effectively communicate contract requirements and processes.
Knowledge of medical, administrative, ethical and legal requirements and standards related to healthcare delivery and the privacy of protected patient information preferred.
High degree of initiative, and follow-through on a wide range of sensitive, complex, and programming issues.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

A degree in Health Information Management, Information Technology, Computer Science, Healthcare Administration, Nursing, Pharmacy, Medicine, or closely related field
Minimum 2 years of supervisory or team lead experience
Knowledge/experience with contracts; COR Level III certification is highly recommended
Knowledge/experience with project or program management.
Knowledge of program policies and guidelines, and operating procedures relating to health information.
For licensed incumbents, ongoing compliance with licensure requirements is essential. Clinical duties within the scope of licensure may be required during critical agency needs.

Additional information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU) - Information Management Section (IMS). This is a supervisory position.

The incumbent serves as the Health Application Services Office (HASO) supervisory lead and reports directly to the IMS Chief. HASO is a national IHSC program affecting all IHSC staff. The primary function of the HASO supervisory lead is to provide administrative and operational oversight of the IHSC electronic health record (EHR) system portfolio.

IHSC has a multi-sector, multidisciplinary workforce of more than 1600 employees including, U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE detainees at 18 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 128 additional non-IHSC facilities. The ICE detainee population is approximately 28,000 detainees daily, with an average length of stay of approximately 30 days, and over 270,000 detainees annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.

MEMORANDUM OF AGREEMENT:
U.S. Public Health Service Commissioned Corps officers are detailed to Department of Homeland Security as described in a Memorandum of Agreement.

SUPERVISORY CONTROLS:
The incumbent reports to the Information Management Section Chief.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Help

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 06/27/2026.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting

Email: IHSCrecruiting@ice.dhs.gov

Address: ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Required Documents

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To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

Cover Letter/Letter of Interest.
Degrees. (Place under "Diploma/GED")
Professional license. (If applicable)
Additional professional certificates. (If applicable)
Three professional references. (i.e., name, title and contact information)
Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")
- You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
*Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
A copy of your current Service Remaining Requirements Agreement.
Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.