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Correspondence Analyst

Department of Homeland Security
DHS Headquarters
Office of the Under Secretary for Management

Summary

This position is located in the Department of Homeland Security (DHS), Office of the Under Secretary for Management.

The primary purpose of this position is Correspondence Analyst in a developmental capacity, performing assignments designed to further develop applicable, analytical and evaluative skills and techniques..

Non-BU: This is a non-bargaining unit position.

Overview

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Accepting applications
Open & closing dates
04/29/2026 to 05/05/2026
This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Salary
$70,623 - $133,142 per year
Pay scale & grade
GS 9 - 12
Location
7 vacancies in the following location:
Washington, DC
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
13
Supervisory status
No
Security clearance
Secret
Drug test
Yes
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
IMP-12941974-26-USM
Control number
867010000

This job is open to

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Clarification from the agency

Current DHS employees serving under a career or career-conditional appointment (Agency Employees only); Current DHS employees and eligible non-competitive appointment under an Interchange Agreement (I.E. TSA) and certain Land Management Eligibies (eligible under the Land Management Workforce Flexibility Act). View common definitions of terms found in this announcement. Go to: https://www.dhs.gov/homeland-security-careers/common-terms-announcements .

Duties

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As a Correspondence Analyst, GS-0301-9/11/12, your typical work assignments may include the following:

  • Independently performs recurring assignments of limited, but gradually increasing, difficulty and complexity.
  • Responsible for locating and selecting the most appropriate guidelines and procedures for application.
  • Makes minor deviations to adapt the guidelines to specific cases.
  • Analyzes routine problems that are encountered and resolves them.
  • Refers deviations, problems, and unfamiliar situations to the supervisor for assistance.
  • Works with other specialists in planning and conducting special initiatives and projects.
  • Prepares written correspondence and other documentation.


All DHS-HQ announcements have a 5 business day open period due to the number of applications received. This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first.

View common definitions of terms found in this announcement: Common Definitions.

Requirements

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Conditions of employment

  • You must be a U.S. citizen to apply for this position.
  • Males born after 12/31/1959 must be registered for Selective Service.
  • You must successfully pass a background investigation.
  • Complete the initial online assessment and USAHire Assessment, if required.
  • You must submit to a pre-employment drug test.
  • Current federal employees must meet time-in-grade requirements.
  • You may be required to serve a one-year probationary period.
  • Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Qualifications

Specialized Experience:

You qualify at the GS-09 grade level if you possess one of the following:

  • One year of specialized experience, equivalent to the GS-07 grade level in Federal service, that demonstrates the ability to: Knowledge of the basic principles, concepts, and methodology used in the Correspondence Analyst position; Skill in applying basic principles, concepts, and practices of the occupation sufficient to perform entry-level assignments in the Correspondence Analyst position; Analyze problems to identify significant factors, gather pertinent data, and recognize solutions; Skill in communicating factual and procedural information clearly, orally and in writing; Ability to write and edit segments of reports and correspondence.; OR
  • A master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related ; OR
  • A combination of successfully completed graduate level education and specialized experience as described above that, when combined, equal 100% of the total requirement. This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application.
NOTE: Only graduate education in excess of the first year may be used to qualify for the GS-09 level.

You qualify at the GS-11 grade level if you possess one of the following:
  • One year of specialized experience, equivalent to the GS-09 grade level in Federal service, that demonstrates the ability to;
  • Demonstrating the ability to edit, review, revise and apply appropriate correspondence guidelines; Analyzing recurring issues & resolve them independently; and Applying knowledge of management principles, standard administrative practices and functions to perform specific activities as it relates to correspondence management assignments; OR
  • A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related ; OR
  • A combination of successfully completed graduate level education and specialized experience as described above that, when combined, equal 100% of the total requirement. This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application.
NOTE: Only graduate education in excess of the first two years may be used to qualify for the GS-11 level.

You qualify for the GS-12 grade level if you possess one year of specialized experience, equivalent to the GS-11 grade level in the Federal government, performing duties such as:
  • Preparing, editing, revising and applying appropriate guidelines; Analyzing recurring issues & resolving them independently; Providing procedural and technical advice, interpretations and guidance to staff, managers and senior leadership regarding the preparation of written materials, workflow, and clearance processing to ensure timely responses: and Drafting or preparing a variety of documents to include responses to routine inquiries, reports, letters, memoranda, etc.
NOTE: Substitution of education in lieu of specialized experience may not be used for this grade level.

All qualifications and eligibility requirements must be met by the closing date of the announcement.

Time-in-grade: Current General Schedule (GS) federal employees, and those that have served in GS positions within the last 52 weeks, must have served 52 weeks at the next lower grade, or a combination of the next lower grade level and an equivalent band in the federal service by the closing of this announcement.

Note: Current or former Federal employees MUST submit a copy of their SF-50 Form which shows competitive service appointment ("position occupied" block 34 on the SF-50 should show a "1"), tenure group (block 24 should show a 1 or 2), grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, With-in Grade/Range Increases, and SF-50s dated a year apart within the same grade/job). If you have promotion potential in your current position, please provide proof. Employees applying with an interchange agreement must provide proof of their permanent appointment. IF YOU DO NOT SUBMIT ALL OF THE REQUIRED DOCUMENTATION, YOU WILL NOT RECEIVE CONSIDERATION AS A STATUS CANDIDATE.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications; applicant's resumes and supporting documentation should only reflect education received from schools accredited by such institutions. Applicants can verify accreditation at the following Website: https://ope.ed.gov/dapip/#/home.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency (a U.S. private organization's interpretation that such education has been deemed at least equivalent to conventional U.S. education programs) with your transcript in order to receive credit for that education. For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education webpage on the Recognition of Foreign Qualifications.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement.

Pursuant to Executive Order 12564 and DHS policy, DHS is committed to maintaining a drug-free workplace and, therefore, conducts random and other drug testing of its employees in order to ensure a safe and healthy work environment. Headquarters personnel in safety- or security-sensitive positions are subject to random drug testing and all applicants tentatively selected for employment at DHS Headquarters are subject to drug testing resulting in a negative test result.

This position may be filled at the GS-09, GS-11 or GS-12 level. If selection is made at the GS-09 level, promotion to the GS-11 level may occur without further competition. If selection is made at the GS-11 level, promotion to the GS-12 level may occur without further competition. If selection is made at the GS-12 level, promotion to the GS-13 level may occur without further competition.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration of Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork

To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

If you are the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the application questionnaire, click: https://apply.usastaffing.gov/ViewQuestionnaire/12941974

Interviews are required for this position. Failure to complete the interview may result in removal from further consideration.

Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veteran must be 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement. (Note: Veteran's preference does not apply under Merit Promotion procedures. View VEOA information on Feds Hire Vets.)

Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

DHS Headquarters

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a workforce spanning hundreds of occupations. Make an impact; join DHS.

The Department of Homeland Security (DHS) Headquarters is committed to hiring a highly talented and dedicated workforce. In addition to this vacancy, DHS has unique career opportunities. To view these exciting positions, please visit our USAJobs website: https://dhs-hq.usajobs.gov/

DHS offers competitive salaries and an attractive benefits package which may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

Agency contact information

Jacqui Simmons
Phone
571-531-3240
Email
jacqulyn.simmons@hq.dhs.gov
Address
Department of Homeland Security Headquarters
OCHCO/HRMS/MS #0170
6595 Springfield Center Drive
Springfield, VA 20598-0170
US

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Learn more about what it's like to work at DHS Headquarters, what the agency does, and about the types of careers this agency offers.

http://dhs.gov/

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