This position serves as a Supervisory IT Program Manager (INFOSEC/CUSTSPT), located in the Department of Justice, Chief Information Officer in Washington, DC. The incumbent provides oversight for the service desk and accounts management services, including leadership, personnel management, strategy development, security assessment, contingency management, and operations direction that provides a disciplined, reliable approach to the management of IT issues and telecommunication needs.
Summary
This position serves as a Supervisory IT Program Manager (INFOSEC/CUSTSPT), located in the Department of Justice, Chief Information Officer in Washington, DC. The incumbent provides oversight for the service desk and accounts management services, including leadership, personnel management, strategy development, security assessment, contingency management, and operations direction that provides a disciplined, reliable approach to the management of IT issues and telecommunication needs.
The duties and responsibilities for a Supervisory IT Program Manager (INFOSEC/CUSTSPT) GS-2210-15 generally include, but are not limited to, the following:
Identifies, develops and implements new solutions that may be more efficient, more effective, and/or less expensive.
Leads the service desk and device teams by ensuring appropriate security solutions are applied.
Manages the overall work of the service desk and device teams to ensure risk and vulnerability of planned and installed information systems are in compliance.
Oversees service desk and technical support services by applying expert knowledge and skills to include customer support concepts and methods.
Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of service desk and device management services.
Leads rapid response teams in response to customer service problems resulting from catastrophic events such as virus infections or widespread power outages.
Provide overall direction and oversight of personnel management, strategy development, and security assessment.
You must successfully pass a security/background investigation and a drug screening.
Selective Service registration is required, see the "Additional Information" section for full details.
Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
This position requires the candidate to be able to hold a security clearance at the Top Secret security level.
Qualifications
To qualify for the position of Supervisory IT Program Manager (INFOSEC/CUSTSPT), at GS-2210-15, you must meet the basic qualification requirements listed below.
Basic Qualifications (2210 series):
Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
Specialized Experience:
To qualify for the GS-15 grade level, your resume must demonstrate one (1) year of specialized experience equivalent to at least the GS-14 grade level in the Federal service, or comparable non-Federal experience. Specialized experience is defined as experience performing the following duties:
Experience supervising Tier 1 and Tier 2 service desk operations management including executive leadership, service delivery, strategic planning, and financial/budget management.
You MUST meet all qualification requirements by the 03/17/2026 of this announcement.
Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating.See the Required Documents section for important notes about what must be included in your resume.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For the GS-15 level, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted.
Additional information
Additional selections may be made from this announcement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.
This announcement is being advertised under an agency specific OR a government-wide Direct-Hire Authority approved by OPM for filling vacancies when a severe shortage or critical hiring need exists. Veterans Preference and other Category Rating procedures do not apply to this announcement. Applicants must meet all qualification requirements of the position. The hiring office may interview and select any qualified candidate of their choosing from the qualified pool. See OPM, Direct Hire Authority for more information.
Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:
Be rated well-qualified for the position based on the competencies listed above; and
submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-qualified is defined as having knowledge, skills, abilities, and/or competencies clearly exceeding the minimum qualification requirements for the vacancy.
EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inlin.
DOJ Reasonable Accommodation Statement: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy
Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov.
Fair Chance to Compete for Jobs: The Fair Chance Act prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOJ employee or Federal contractor acting on its behalf has violated your rights under this Act, you may submit a written complaint within 30 days of the date of the alleged non-compliance directly to Ebony Stephenson at Ebony.Stephenson2@usdoj.gov.
Note: In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201(b) certain positions are exempt from the provisions of the Fair Chance Act.This position is excluded from the bargaining unit.
This position is excluded from the bargaining unit.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the job opportunity announcement closes (at 11:59 pm ET on 03/17/2026, a review of your resume and supporting documentation will be conducted, the information will be compared against your responses to the application questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. Per Direct-Hire Authority requirements, all qualified candidates will be referred to the hiring office for consideration. The hiring office may select any qualified candidate without regard to special eligibility considerations. Veterans' preference is not applicable.
Customer Service
Information Management
Strategic Thinking
When addressing the specialized experience statement, applicants must present evidence of the experience in their resume. If the specialized experience statement is repeated, in the applicant's resume, Human Resources will deem the applicant as ineligible.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
It is your responsibility to carefully review the list of required documents below and submit the necessary documentation based on your eligibility.
Resume - All Applicants: You must submit a resume (a two page or less resume is required) containing the following pieces of information for each job entry listed in your employment history:
Official position title,
Employer name and contact information,
Start and end dates (including month and year),
Indicate full-time or number of hours worked per week if part-time,
A list of duties performed and accomplishments.
CTAP/ICTAP eligibility documentation - If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP, you must submit:
A copy of the agency notice (i.e., letter of intent to separate, separation notice, or agency RIF letter),
Your most recent performance appraisal, and
Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 03/17/2026 to receive consideration.
The application process is as follows:
Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
Essay Questions: The following four narrative questions provide an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question. Please provide a response of 200 words or less to each question (see the application questionnaire). You will be asked to certify that you are using your own words and did not use a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot.
How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government? Provide a concrete example from professional, academic, or personal experience.
In this role, how would you use your skills and experience to improve government efficiency and effectiveness? Provide specific examples where you improved processes, reduced costs, or improved outcomes.
How would you help advance the President's Executive Orders and policy priorities in this role? Identify one or two relevant Executive Orders or policy initiatives that are significant to you, and explain how you would help implement them if hired.
How has a strong work ethic contributed to your professional, academic or personal achievements? Provide one or two specific examples, and explain how those qualities would enable you to serve effectively in this position.
NEED HELP?
If you need help with USAJOBs or the application process, please see the USAJOBS Help or Application Manager Online Help websites which includes information on managing your account, creating an application, uploading documents, etc.
Reasonable Accommodation: To request reasonable accommodation for any part of the application and hiring process, please contact Ebony Stephenson at Ebony.Stephenson2@usdoj.gov for assistance.
Justice Management Division - Chief Information Officer
2 Constitution Square
145 N Street NE
Room 9W.300
Washington, DC 20530
US
Next steps
You will receive e-mail notifications as your application status is updated by DOJ. However, you can also see your application status any time by logging in to your USAJOBS account and looking on the "Applications" page. Click the position title to expand the display for each application in the list.
We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement within 90 days.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
It is your responsibility to carefully review the list of required documents below and submit the necessary documentation based on your eligibility.
Resume - All Applicants: You must submit a resume (a two page or less resume is required) containing the following pieces of information for each job entry listed in your employment history:
Official position title,
Employer name and contact information,
Start and end dates (including month and year),
Indicate full-time or number of hours worked per week if part-time,
A list of duties performed and accomplishments.
CTAP/ICTAP eligibility documentation - If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP, you must submit:
A copy of the agency notice (i.e., letter of intent to separate, separation notice, or agency RIF letter),
Your most recent performance appraisal, and
Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 03/17/2026 to receive consideration.
The application process is as follows:
Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
Essay Questions: The following four narrative questions provide an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question. Please provide a response of 200 words or less to each question (see the application questionnaire). You will be asked to certify that you are using your own words and did not use a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot.
How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government? Provide a concrete example from professional, academic, or personal experience.
In this role, how would you use your skills and experience to improve government efficiency and effectiveness? Provide specific examples where you improved processes, reduced costs, or improved outcomes.
How would you help advance the President's Executive Orders and policy priorities in this role? Identify one or two relevant Executive Orders or policy initiatives that are significant to you, and explain how you would help implement them if hired.
How has a strong work ethic contributed to your professional, academic or personal achievements? Provide one or two specific examples, and explain how those qualities would enable you to serve effectively in this position.
NEED HELP?
If you need help with USAJOBs or the application process, please see the USAJOBS Help or Application Manager Online Help websites which includes information on managing your account, creating an application, uploading documents, etc.
Reasonable Accommodation: To request reasonable accommodation for any part of the application and hiring process, please contact Ebony Stephenson at Ebony.Stephenson2@usdoj.gov for assistance.
Justice Management Division - Chief Information Officer
2 Constitution Square
145 N Street NE
Room 9W.300
Washington, DC 20530
US
Next steps
You will receive e-mail notifications as your application status is updated by DOJ. However, you can also see your application status any time by logging in to your USAJOBS account and looking on the "Applications" page. Click the position title to expand the display for each application in the list.
We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement within 90 days.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
