The FRTIB is looking for a highly qualified and motivated individual to serve as a Content Strategist.
This Job Opportunity Announcement (JOA) may be used to fill other Content Strategist, GS-1001-13 positions within the FRTIB in the same geographical location with the same qualifications and specialized experience.
Summary
The FRTIB is looking for a highly qualified and motivated individual to serve as a Content Strategist.
This Job Opportunity Announcement (JOA) may be used to fill other Content Strategist, GS-1001-13 positions within the FRTIB in the same geographical location with the same qualifications and specialized experience.
This vacancy is open only to current FRTIB employees who hold a career or career-conditional appointment. If you are not currently employed by FRTIB under one of these appointment types, you are not eligible to apply for this announcement.
Develop and lead the agency’s content strategy across all platforms, including creating a content calendar and regularly reviewing the website and social media to ensure information is accurate, consistent, and easy for the public to use.
Conduct user-focused research—such as creating personas, analyzing audience segments, and testing prototypes—to understand user needs and guide content decisions.
Set clear content goals, identify priority audiences, define success measures, and manage an editorial calendar that supports consistent, strategic publishing.
Work closely with internal stakeholders to gather requirements, plan updates, and ensure all content meets brand, compliance, accessibility, and UX standards.
Analyze survey data, website behavior, social media comments, and email feedback to identify trends and validate assumptions, using insights to recommend improvements that make content more useful and engaging.
All qualification requirements must be met by 02/06/2026. Your application package will not be considered if it is missing any of the required documents listed under the "Required Documents" tab. Failure to submit required documentation will impact your eligibility for this position. If you have any concerns or questions regarding required documents, please contact FRTIB HR Operations (contact information is noted below in this announcement) prior to the closing date of this announcement.
Probationary Period. One-year probationary period may be required.
Selective Service. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.
Background Suitability Investigation. Continued employment is contingent upon satisfactory completion of a background investigation and the granting of a federal suitability or security clearance. If selected, you may be offered tentative employment until the background investigation has been fully adjudicated.
Applicants who have held a General Schedule (GS) position within the last 52 weeks must meet the Time-in-Grade Requirement, which is 52 weeks of federal service at the next lower grade, GS-12.
Qualifications
To qualify for this position, you must meet the specialized experience requirements listed below.
Specialized Experience GS-13: You must have at least one year of full-time specialized experience at the GS-12 grade level (or equivalent) that shows you have the knowledge, skills, and abilities needed to do the work. Examples of specialized experience include:
Creating and managing agency-wide content strategies to ensure consistent, accurate, and mission-aligned information across digital platforms.
Developing clear, accessible content using user experience (UX) and plain language practices to meet user needs.
Applying data and analytics (e.g., web metrics, testing results, user feedback) to evaluate content performance and recommend improvements.
*Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Specialized experience must meet 52 weeks equivalent to the next lower grade level. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Education
Education may not be substituted for experience for this series and grade combination.
Additional information
The FRTIB offers wonderful benefits and work/life-balance flexibilities to help empower and reflect respect for our employees. Our comprehensive benefits package includes paid time off*, life insurance, health benefits, and participation in the federal retirement system. We offer, as applicable, flexible work hours, annual and sick leave, transit and childcare subsidies, free and confidential employee assistance and occupational health referral services, free on-site fitness center, and off-site fitness membership reimbursement.
The FRTIB offices are conveniently located within a few blocks of the Union Station metro station. In addition, private parking is available in the building at the posted daily and monthly rates.
Relocation expenses are not authorized for this position; however, other recruitment incentives may be authorized.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the above qualifications.
Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Information Management
Research
Systems Life Cycle
Web Technology
Project Management
Customer Service
Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veterans must 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement. (Note: Veteran's preference does not apply under Merit Promotion procedures. View VEOA information on Feds Hire Vets.)
Interagency Career Transition Assistance Program (ICTAP). The ICTAP provides eligible displaced federal competitive service employees with selection priority over other candidates for competitive service vacancies. If you have never worked for the federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if this vacancy is within your ICTAP eligibility, you apply under the instructions in this announcement, and you are found Well Qualified for this vacancy. Well Qualified means you must meet all the minimum qualification standards listed above and be assessed and assigned the rating of at least Well Qualified to receive special selection priority. Well Qualified is further defined as possessing the Basic Qualifications and meeting the specialized experience noted above.
You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Information about ICTAP eligibility is on OPM's Career Transition website.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Please be advised, the following documents are required even if you are already a current federal employee or employee of the FRTIB:
1. Federal Resume Information: Your resume may be longer than two pages; however, only the first two pages will be reviewed when we evaluate your qualifications. Anything beyond page two will not be considered. Be sure the first two pages of your resume clearly show the relevant experience you want us to consider, including the start and end dates for each job (month, day, and year) and the number of hours you worked each week (for example, 40 hours/week). If your resume does not include this information, we may not be able to determine whether you qualify, and you may not be considered for this position. If you submit more than one resume, only the most recent version will be used to evaluate your application.
2. Responses to the occupational questionnaire.
3. You must submit supporting documents verifying your eligibility to apply to this vacancy, selection priority eligibility, or any preference eligibility along with your application package. Omitting these documents may result in no preference being adjudicated for you. These documents may include, but are not limited to:
SF-50 If you are a current or former federal employee, you must submit a SF-50 showing the highest grade level held in the position for which you are using to qualify. Your SF-50 must also include the Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potential (if applicable) to verify your status and eligibility. If you are unable to provide your most recent SF-50, you should submit a written statement explaining why it was not obtainable. This explanation should include your Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potential. Failure to submit the required SF50 document or statement of explanation will result in an ineligible rating under merit promotion procedures.
Veteran's documentation
DD-214 - If you are claiming Veterans' Preference, provide a copy of your DD-214 (Member Copy 4) Certificate of Release or Discharge from Active Duty, or other equivalent documentation to prove your entitlement and to verify your type of discharge. Failure to provide this information may result in your application not receiving preference.
VA Letter and SF-15 - If you are claiming Veterans' Preference based on a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement as described above; and SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later. Failure to provide this documentation may result in your application not receiving preference. (Please see veteran eligibility documentation for more information on veterans' preference in federal hiring).
Veterans Employment Opportunities Act (VEOA) documentation, if applicable. For more information, please go to https://www.fedshirevets.gov/hire/hrp/vetguide/index.aspx.
Preference eligible documentation. If claiming 10-point preference you must submit the final VA letter including percentage (please do not include letter from VA noting specific private medical information), as well as the DD-214 Member Copy 4. The SF-15 will be requested if selected.
CTAP documentation. RIF separation notice along with your last performance rating or appraisal.
Schedule A documentation. A qualifying letter from a doctor's or vocational rehabilitation office indicating you are eligible for hire under the Schedule A hiring authority.
4. A copy of your most recent performance appraisal/evaluation which you have received in the last 3 years. If you do not have a current performance appraisal you must submit a statement as to why it is not available, and if your performance was at an acceptable level. In this explanation you should include your final rating. Failure to submit your current Performance Appraisal or a written statement explaining why it was not obtainable you will be deemed ineligible from further consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You must apply through the USAJOBS online job application system. The complete application package must be submitted by 11:59 PM (EST) on 02/06/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and click the Submit My Answers buttonto submit your application package. Applicants must read the required document section of this announcement carefully to ensure they are submitting all documents. If you have any concerns or questions regarding required documentation, please contact FRTIB HR Operations (contact information is noted below in this announcement) prior to the closing date of the announcement.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
It is your responsibility to ensure your responses and appropriate documentation are submitted prior to 02/06/2026. If you have any questions regarding submitting responses or documentation, please contact FRTIB HR Operations (contact information is noted below in this announcement) prior to the closing date of the announcement.
Note to applicants: To assist us with an expeditious application review process, please do not submit additional documentation from what is being requested in the announcement. The following documents are not required and do not need to be submitted with your application:
Diplomas of any type (when education documents are required, you must submit unofficial transcripts, not diplomas)
Letters of recommendation, reference, or congratulations, etc.
Any documents with a picture of the applicant
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. Paper applications and information sent by mail will not be accepted.
Office of Participant Experience
Office of Participant Experience
77 K Street, NE
Washington, DC 20002
US
Next steps
Once your application package is received you will receive an acknowledgement email that your submission was successful. If your final rating places you among the top candidates, your application will be referred to the selecting official for further review. If your name is referred to the selecting official, you may be contacted directly by the office for a possible interview. You may also check the status of your application through your USAJOBS profile.
When the entire vacancy announcement process has been completed you will receive notice via email (or by mail if no email address was provided during the application process). Please allow at least 4-6 weeks after the vacancy has closed to inquire about the status of your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Please be advised, the following documents are required even if you are already a current federal employee or employee of the FRTIB:
1. Federal Resume Information: Your resume may be longer than two pages; however, only the first two pages will be reviewed when we evaluate your qualifications. Anything beyond page two will not be considered. Be sure the first two pages of your resume clearly show the relevant experience you want us to consider, including the start and end dates for each job (month, day, and year) and the number of hours you worked each week (for example, 40 hours/week). If your resume does not include this information, we may not be able to determine whether you qualify, and you may not be considered for this position. If you submit more than one resume, only the most recent version will be used to evaluate your application.
2. Responses to the occupational questionnaire.
3. You must submit supporting documents verifying your eligibility to apply to this vacancy, selection priority eligibility, or any preference eligibility along with your application package. Omitting these documents may result in no preference being adjudicated for you. These documents may include, but are not limited to:
SF-50 If you are a current or former federal employee, you must submit a SF-50 showing the highest grade level held in the position for which you are using to qualify. Your SF-50 must also include the Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potential (if applicable) to verify your status and eligibility. If you are unable to provide your most recent SF-50, you should submit a written statement explaining why it was not obtainable. This explanation should include your Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potential. Failure to submit the required SF50 document or statement of explanation will result in an ineligible rating under merit promotion procedures.
Veteran's documentation
DD-214 - If you are claiming Veterans' Preference, provide a copy of your DD-214 (Member Copy 4) Certificate of Release or Discharge from Active Duty, or other equivalent documentation to prove your entitlement and to verify your type of discharge. Failure to provide this information may result in your application not receiving preference.
VA Letter and SF-15 - If you are claiming Veterans' Preference based on a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement as described above; and SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later. Failure to provide this documentation may result in your application not receiving preference. (Please see veteran eligibility documentation for more information on veterans' preference in federal hiring).
Veterans Employment Opportunities Act (VEOA) documentation, if applicable. For more information, please go to https://www.fedshirevets.gov/hire/hrp/vetguide/index.aspx.
Preference eligible documentation. If claiming 10-point preference you must submit the final VA letter including percentage (please do not include letter from VA noting specific private medical information), as well as the DD-214 Member Copy 4. The SF-15 will be requested if selected.
CTAP documentation. RIF separation notice along with your last performance rating or appraisal.
Schedule A documentation. A qualifying letter from a doctor's or vocational rehabilitation office indicating you are eligible for hire under the Schedule A hiring authority.
4. A copy of your most recent performance appraisal/evaluation which you have received in the last 3 years. If you do not have a current performance appraisal you must submit a statement as to why it is not available, and if your performance was at an acceptable level. In this explanation you should include your final rating. Failure to submit your current Performance Appraisal or a written statement explaining why it was not obtainable you will be deemed ineligible from further consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You must apply through the USAJOBS online job application system. The complete application package must be submitted by 11:59 PM (EST) on 02/06/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and click the Submit My Answers buttonto submit your application package. Applicants must read the required document section of this announcement carefully to ensure they are submitting all documents. If you have any concerns or questions regarding required documentation, please contact FRTIB HR Operations (contact information is noted below in this announcement) prior to the closing date of the announcement.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
It is your responsibility to ensure your responses and appropriate documentation are submitted prior to 02/06/2026. If you have any questions regarding submitting responses or documentation, please contact FRTIB HR Operations (contact information is noted below in this announcement) prior to the closing date of the announcement.
Note to applicants: To assist us with an expeditious application review process, please do not submit additional documentation from what is being requested in the announcement. The following documents are not required and do not need to be submitted with your application:
Diplomas of any type (when education documents are required, you must submit unofficial transcripts, not diplomas)
Letters of recommendation, reference, or congratulations, etc.
Any documents with a picture of the applicant
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. Paper applications and information sent by mail will not be accepted.
Office of Participant Experience
Office of Participant Experience
77 K Street, NE
Washington, DC 20002
US
Next steps
Once your application package is received you will receive an acknowledgement email that your submission was successful. If your final rating places you among the top candidates, your application will be referred to the selecting official for further review. If your name is referred to the selecting official, you may be contacted directly by the office for a possible interview. You may also check the status of your application through your USAJOBS profile.
When the entire vacancy announcement process has been completed you will receive notice via email (or by mail if no email address was provided during the application process). Please allow at least 4-6 weeks after the vacancy has closed to inquire about the status of your application.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
