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Triage Analyst

Department of Health and Human Services
Administration for Children and Families
Office of Refugee Resettlement

Summary

This position is located in the Department of Health and Human Services, Administration for Children and Families, headquartered in Washington, District of Columbia.

Please note that this JOA will close at 11:59PM on the date that the 50th application has been received.

Overview

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Accepting applications
Open & closing dates
01/15/2026 to 01/20/2026
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Salary
$121,785 to - $158,322 per year
Pay scale & grade
GS 13
Location
Few vacancies in the following location:
Washington, DC
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
HHS-ACF-DE-26-12841687
Control number
854608400

Duties

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WHAT YOU'LL BE DOING DAY TO DAY

As an Triage Analyst , you will use your knowledge and experience to optimize business results and customer experience by:

  • Reviews and evaluates all incident reports submitted to the Integrity and Accountability Bureau.
  • Collaborates with investigative units, legal counsel, and program managers to ensure accurate and timely incident handling.
  • Contributes to, and may lead, the design and implementation of tools and workflows that improve incident management efficiency.
  • Provides technical guidance and support to field programs and staff responsible for incident submissions
  • Serves as a subject matter expert on risk indicators, safeguarding protocols, and potential fraud detection.

Requirements

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Conditions of employment

  • U.S. Citizenship required
  • Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
  • Suitable for federal employment
  • Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
  • Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
  • All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
  • All qualification requirements must be met by the closing date.
  • Financial disclosure statement may be required.
  • Probationary (or trial) period may be required.

Qualifications

WHAT WE ARE LOOKING FOR

Minimum Qualifications: You must have one year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-13 grade level in the Federal service performing at least ALL of the following:

  • Conducting evaluation and analysis of child welfare programs serving unaccompanied alien children and refugee populations, including reviewing and triaging incident reports, assessing risk indicators, and determining appropriate escalation pathways to support child safety and program accountability.
  • Analyzing data and developing reports for Child Level Events, using approved triage tools to classify severity, document referral decisions, and produce accurate summaries that inform leadership oversight, policy compliance assessments, and programmatic improvements.
  • Performing unaccompanied alien children grantee program data analysis to identify child safety issues within federally funded residential facilities, including identifying trends in incident submissions, recommending workflow refinements, and contributing to quality assurance initiatives to ensure adherence to reporting requirements.
  • Analyzing child welfare reporting mechanisms (i.e., behavioral notes, significant incident reports, home study reports, etc.), applying subject matter expertise to evaluate completeness, identify inconsistencies, verify risk factors, and support referrals to investigative teams, legal counsel, or external partners when warranted.
  • Working with multiple stakeholders involved in the care, placement, and monitoring of unaccompanied alien children in a federal setting, including program managers, investigative units, legal counsel, and external agencies to coordinate incident review, ensure timely follow-up, and maintain confidentiality and integrity throughout the incident lifecycle
Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.

Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

OPM Qualification General Policies Website

Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov.

Note: Applications can be accepted from students who expect to complete qualifying education within 9 months from the date of application. Education was completed successfully before the applicant can be appointed.

Additional information

THINGS YOU NEED TO KNOW

Incentives may be authorized; however, this is contingent upon multiple factors, including funds availability. If authorized, certain incentives may require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.

Bargaining Unit Position: No

Research position: No

Drug Screening Required: No

Applicants selected for this position will be subject to reasonable suspicion and post-accident drug testing upon hiring.


Veterans' Preference - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/

Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP): For information on how to apply as an CTAP/ICTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position.

Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

After the application period closes, we will review your resume and supporting documents and compare them to your responses to the application questionnaire to determine whether you meet the qualifications for this position. If it is determined that you have overstated or misrepresented your qualifications or experience, you may be removed from consideration. Please follow all instructions carefully, as errors or omissions may affect your eligibility.You will be evaluated based on how well you meet the qualifications listed in this announcement. Evaluation will be based on your application materials (such as your resume and supporting documents), your responses to the application questionnaire, and the results of all required assessments.

Resume RequirementYour resume must not exceed two (2) pages in length.

Minimum Qualification QuestionAs part of the application process, you must answer a minimum qualification question addressing whether you meet the Specialized Experience required for this position, as described in this announcement.

Applicants who respond "No" to the minimum qualification question will be screened out and will not receive further consideration. Your response must be supported by the experience documented in your resume. If your resume does not demonstrate the required Specialized Experience, you may be found not qualified.

Assessment Process

SME Resume ReviewSubject Matter Experts (SMEs) will review your resume to determine whether you meet the required Specialized Experience.

SME Structured InterviewIf you pass the resume review, you may be invited to participate in a structured interview with one or more SMEs to further assess the required competencies.

Applicants who successfully pass both the resume review and the structured interview and are ranked among the best qualified will be referred to the Hiring Manager for consideration.

You must complete all required steps in the process, including submitting an application and resume and participating in the structured interview, to be considered for this position.

Category RatingWe will use category rating procedures to evaluate and rank qualified applicants based on how closely their experience matches the required competencies:

  • Best Qualified: Experience closely matches the position requirements

  • Well Qualified: Experience is very similar to the position requirements

  • Qualified: Meets the minimum qualification requirements

Only applicants in the highest category will be referred to the hiring agency.

Veterans' preference does not add points but places eligible veterans ahead of non-preference applicants within each category. Preference-eligible veterans with a compensable service-connected disability of 10 percent or more will be placed in the highest category, except for certain GS-9 or higher scientific or professional positions.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

    • Administration and Management
    • Data Analysis
    • Program Analysis
    • Program Management
    • Written Communication

To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12860106Overstating qualifications or cheating on an assessment may result in removal from consideration.

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