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Contact Representative

Department of the Interior
Bureau of Land Management
Wyoming

Summary

Explore a new career with the BLM - where our people are our most precious resource.


This position is located in Multiple location. Information about these locations and the surrounding area can be found at

Overview

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Accepting applications
Open & closing dates
01/12/2026 to 01/27/2026
This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Salary
$19.52 to - $25.37 per hour
Pay scale & grade
GS 5
Locations
Cheyenne, WY
1 vacancy
Kemmerer, WY
1 vacancy
Pinedale, WY
1 vacancy
Rawlins, WY
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Seasonal
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
WYTEMP-12858402-MB
Control number
854225000

Duties

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  • Provide customer service to public and internal staff.
  • Provides written and oral information to the public on recreational opportunities, wild horse and burro adoptions, map purchases, area archelogy etc.
  • Sells various items such as maps, firewood, park passes and other similar permits and materials.
  • Performs general office clerical work as assigned, such as travel, time and attendance, mail, collections, answering phones and routing calls.

Requirements

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Conditions of employment

  • U.S. Citizenship is required.
  • Be sure to read the 'How to Apply' and 'Required Documents' Sections.
  • You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
  • Direct Deposit Required.
  • Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
  • Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
  • You must be 18 years of age or older to be assigned to a hazardous position.

Qualifications

At the GS-05 Level: One (1) year of specialized experience equivalent to the next lower grade level (GS-04) in the federal service. Specialized experience is further defined as experience in accomplishing routine support tasks in a busy office environment; providing routine information to the public and internal customers by phone, email, and in person; preparing written correspondence using automations systems; and maintaining files and related materials

OR completed 4 years of education above high school in any field for which high school graduation or the equivalent is the prerequisite

OR an equivalent combination of the experience and education described above.

In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.

Combination of Education and Experience: You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate undergraduate education. Graduate level education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

Superior Academic Achievement (See OPM's General Policies, Application of Qualification Standards Section 4.f.) S.A.A. must have been gained in a curriculum that is qualifying for the position to be filled.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements by the closing date of the announcement.

Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of plats and public information documents may be required.

Work Environment: Work is performed in an office building that requires normal safety precautions.

Education

Applicants may qualify for these positions based on experience, education, or an equivalent combination as described in the Qualifications section of this announcement.

As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.

If using education to qualify, you must submit copies of all transcripts or a list of college courses that include hours and grades from an accredited U.S. college/university. See Required Documents section for more information.

Additional information

DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify.

Career Transition Assistance Plan (CTAP)/lnteragency Career Transition Assistance Program (ICTAP): These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well qualified for the position with a score of 85 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: CTAP or ICTAP

Males born after 12/31/59 must be registered for Selective Service

Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.

This position is not eligible for Telework.

All positions may not be filled or they may be filled at different times depending on budget, hiring needs, and requirements. These positions are temporary and are expected to last for up to 6 months. These positions have no promotion potential, if you want to be considered for a higher grade you must apply for the higher grade.

If selected from this announcement you may be rehired for identical positions without further competition based on work needs, funding, or any other condition of employment.

If selected from this or a similar competitive, seasonal announcement, your appointment may be creditable for consideration under PL-114-47, Land Management Workforce Flexibility Act (LMWFA)?. The Act allows certain individuals, who have or had time-limited appointments at land management agencies, to compete for any permanent position in the competitive service under "internal" merit promotion procedures. For more information, see the section under Eligibility, which starts with Question #15 (Q15. Who is eligible for appointment under these provisions?).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.

Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online questionnaire will be used to measure the degree to which your background matches the requirements for this position. Qualified applicants will be placed in one of three predefined categories: Best Qualified, Well Qualified and Qualified. However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans. Candidates placed in the Best Qualified category will be identified for referral to the hiring manager and may be contacted for an interview.

Your answers to the online questionnaire will be used to evaluate your competencies in the following areas:

  • Clerical
  • Customer Service
  • Information Management

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