This position serves as a IT Specialist (INFOSEC/CUSTSPT), located in the Department of Justice (DOJ), Justice Management Division, Office of the Chief Information Officer (OCIO), Service Delivery Staff (SDS), End-User Support Services Section (ESS) in Washington, DC.
Summary
This position serves as a IT Specialist (INFOSEC/CUSTSPT), located in the Department of Justice (DOJ), Justice Management Division, Office of the Chief Information Officer (OCIO), Service Delivery Staff (SDS), End-User Support Services Section (ESS) in Washington, DC.
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
The duties and responsibilities as an IT Specialist (INFOSEC/CUSTSPT) GS-2210-14 generally include, but are not limited to the following:
Providing dynamic and complex IT customer service to high level executives.
Evaluating end-user requirement data and proposed customer service models sufficient to identify, evaluate and adapt new methods to enhance customer satisfaction.
Strategically planning and governing the planning and delivery of hardware and software services to high level executives.
Scheduling and directing staff meetings with other Senior Leaders to provide assistance, analyze problem areas, and to evaluate the effectiveness of customer service support.
You must successfully pass a security/background investigation and a drug screening.
Selective Service registration is required, see the "Requirements" section for full details.
Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
This position requires the candidate to be able to hold a security clearance at the Top Secret security level.
Requires a probationary period if the requirement has not been met.
This position requires the candidate to obtain a Federal Acquisition Certificate for Contracting Officers Representative (FAC-COR) and/or Federal Acquisition Certificate for Program Manager (FAC-PM) within 12 months of appointment.
You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met.
Qualifications
To qualify for the position of IT SPECIALIST (INFOSEC/CUSTSPT) at (GS-2210-14), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to this series and grade.
There may also be a positive education requirement for some occupations, please see the Education section for details. If there are licensing or certification requirements, please see the Required Documents section for details on how to verify you license or certificate.
Basic Qualifications (2210 series):
Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
Specialized Experience: For the GS-14, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-13 in the Federal service. Specialized experience is defined as:
Providing Information Technology (IT) service including service delivery, strategic planning, and financial/budget management to high level executives.
Providing technical IT guidance, interpretation, and implementation oversight of applicable information security policies, processes, and practices. AND
Working with contractors and ensuring duties do not exceed deliverables of their contracts.
You MUST meet all qualification requirements by the closing date of this announcement, 12/23/2024. YOUR RESUME MUST support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the "Required Documents" section for important notes about what information you must include in your resume!
***Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.***
Education
This job does not have an education qualification requirement.
Additional information
This announcement is being advertised under a government-wide Direct-Hire Authority issued by OPM for positions in certain hard-to-fill occupational fields. Veterans Preference and other Category Rating procedures do not apply to this announcement.
Applicants must simply be determined to possess the specialized experience and basic qualifications required of the position. The hiring office may interview and select any qualified candidate of their choosing from the qualified pool. See OPM, Direct Hire Authority for more information...
Other Information:
Reasonable Accommodation Statement: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy
Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the job opportunity announcement closes (at 11:59 pm ET on12/23/2024), a review of your resume and supporting documentation will be conducted, the information will be compared against your responses to the assessment questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. Per Direct-Hire Authority requirements, all qualified candidates will be referred to the hiring office for consideration. The hiring office may select any qualified candidate without regard to special eligibility considerations. Veterans' preference is not applicable.
Attention to Detail
Information Technology Program Management
Interpersonal Skills
When addressing the specialized experience statement, applicants must present evidence of the experience in their resume. If the specialized experience statement is repeated, in the applicant's resume, Human Resources will deem the applicant as ineligible.
Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:
Be rated well-qualified for the position based on the competencies listed above; and
Submit the appropriate documentation to support your CTAP or ICTAP eligibility.
Well-qualified defined as having knowledge, skills, abilities, and/or competencies clearly exceeding the minimum qualification requirements for the vacancy.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required for this vacancy:
Resume
IMPORTANT RESUME INFO: Please review the USAJOBS Resume Writing Tutorial on YouTube before applying.
At a minimum, your resume must list each of the following items for every employment referenced. If you leave out important information we may not be able to credit your experience and you may be rated ineligible.
ALL APPLICANTS: You must submit a detailed resume containing the following pieces of information for each job entry listed in your employment history:
Contact Information: Name, address, phone number, and email,
Official position title,
Employer name and contact information,
Start and end dates (including month and year),
Hours per week worked,
A detailed list of duties performed, accomplishments.
Required, if applicable:CTAP/ICTAPdocumentation(a copy of a separation notice or other proof of eligibility for priority selection; a copy of an SF-50, Notification of Personnel Action, showing current position, grade, promotion potential, and duty location; AND a copy of your most recent performance appraisal.
NEED HELP?
If you need help submitting your documents, please review the Applicant Help Site, Documents page. If you need help understanding document requirements, contact Weston Sperbeck at weston.v.sperbeck@usdoj.gov or 202-793-0907 during normal business hours. If you're having difficulty with your application or document submission, don't wait until the last minute, contact us right away so we can help you before the announcement closes.
To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 12/23/2024 to receive consideration.
If you're not logged in to your USAJOBS account, you will need to login. If you don't have an account, please create one.
You will be prompted to select one of your stored (or uploaded) resumes, and any supporting documents you have uploaded to USAJOBS. If you have not uploaded these documents, you can do so later before submitting your application.
After acknowledging you have reviewed your application package, you will be asked to submit your demographic information (if you have provided this in your profile). Submission is optional and anonymous.
You'll be asked to confirm your choices and certify the accuracy of your information before you're able to continue to the Application Manager system. Until you see the blue border and DOJ logo, you are still on USAJOBS. You'll see a folder animation just before you leave USAJOBS.
Once you reach DOJ's Application Manager system, you'll be asked to verify the information you transmitted from USAJOBS. You will then respond to the application assessment questionnaires and indicate your eligibility options.
After responding to the questionnaires, you will have the opportunity to attach the documents you brought over from USAJOBS *OR* upload documents directly from your computer or device.
Once all your documents are uploaded, you must assign the uploads to the appropriate document category. You may attach more than one document to each category. Click the drop-down menu for a document category, and select one of the available options in the menu. The document will be listed under this category. You can click the drop-down again to add other documents, as needed. You can have up to 15 document assignments.
Once you've uploaded and assigned all your documents to an appropriate document type, you can proceed to the final verification step, and click Submit.
If you have correctly submitted your application, you will receive an automated e-mail notification within 30-60 minutes. Be sure to review the announcement fully to make sure that your application contains everything that is required.
If you need help with the application process, please see the USAJOBS Help Site (for everything on the USAJOBS-side), or the Application Manager Help Site (for everything on the DOJ-side). Regrettably, the Department of Justice cannot assist you with USAJOBS account issues. If you contact us for assistance and the problem is related to your USAJOBS account, we will have to direct you to USAJOBS to remedy the issue.
REASONABLE ACCOMMODATIONS: If you are unable to apply online due to a disability or overseas deployment, you must request an alternative application, which is available from the Human Resources Office. Please contact Weston Sperbeck at weston.v.sperbeck@usdoj.gov or 202-793-0907 to discuss your situation. Accommodations are reviewed on a case-by-case basis.
We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement if openings in other offices occur within 90 days.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required for this vacancy:
Resume
IMPORTANT RESUME INFO: Please review the USAJOBS Resume Writing Tutorial on YouTube before applying.
At a minimum, your resume must list each of the following items for every employment referenced. If you leave out important information we may not be able to credit your experience and you may be rated ineligible.
ALL APPLICANTS: You must submit a detailed resume containing the following pieces of information for each job entry listed in your employment history:
Contact Information: Name, address, phone number, and email,
Official position title,
Employer name and contact information,
Start and end dates (including month and year),
Hours per week worked,
A detailed list of duties performed, accomplishments.
Required, if applicable:CTAP/ICTAPdocumentation(a copy of a separation notice or other proof of eligibility for priority selection; a copy of an SF-50, Notification of Personnel Action, showing current position, grade, promotion potential, and duty location; AND a copy of your most recent performance appraisal.
NEED HELP?
If you need help submitting your documents, please review the Applicant Help Site, Documents page. If you need help understanding document requirements, contact Weston Sperbeck at weston.v.sperbeck@usdoj.gov or 202-793-0907 during normal business hours. If you're having difficulty with your application or document submission, don't wait until the last minute, contact us right away so we can help you before the announcement closes.
To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 12/23/2024 to receive consideration.
If you're not logged in to your USAJOBS account, you will need to login. If you don't have an account, please create one.
You will be prompted to select one of your stored (or uploaded) resumes, and any supporting documents you have uploaded to USAJOBS. If you have not uploaded these documents, you can do so later before submitting your application.
After acknowledging you have reviewed your application package, you will be asked to submit your demographic information (if you have provided this in your profile). Submission is optional and anonymous.
You'll be asked to confirm your choices and certify the accuracy of your information before you're able to continue to the Application Manager system. Until you see the blue border and DOJ logo, you are still on USAJOBS. You'll see a folder animation just before you leave USAJOBS.
Once you reach DOJ's Application Manager system, you'll be asked to verify the information you transmitted from USAJOBS. You will then respond to the application assessment questionnaires and indicate your eligibility options.
After responding to the questionnaires, you will have the opportunity to attach the documents you brought over from USAJOBS *OR* upload documents directly from your computer or device.
Once all your documents are uploaded, you must assign the uploads to the appropriate document category. You may attach more than one document to each category. Click the drop-down menu for a document category, and select one of the available options in the menu. The document will be listed under this category. You can click the drop-down again to add other documents, as needed. You can have up to 15 document assignments.
Once you've uploaded and assigned all your documents to an appropriate document type, you can proceed to the final verification step, and click Submit.
If you have correctly submitted your application, you will receive an automated e-mail notification within 30-60 minutes. Be sure to review the announcement fully to make sure that your application contains everything that is required.
If you need help with the application process, please see the USAJOBS Help Site (for everything on the USAJOBS-side), or the Application Manager Help Site (for everything on the DOJ-side). Regrettably, the Department of Justice cannot assist you with USAJOBS account issues. If you contact us for assistance and the problem is related to your USAJOBS account, we will have to direct you to USAJOBS to remedy the issue.
REASONABLE ACCOMMODATIONS: If you are unable to apply online due to a disability or overseas deployment, you must request an alternative application, which is available from the Human Resources Office. Please contact Weston Sperbeck at weston.v.sperbeck@usdoj.gov or 202-793-0907 to discuss your situation. Accommodations are reviewed on a case-by-case basis.
We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement if openings in other offices occur within 90 days.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
