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Human Resources Specialist (HR Development)

Department of Homeland Security
Immigration and Customs Enforcement
Human Resources Operations Center (HROC)
This job announcement has closed

Summary

View Common Definitions of terms found in this announcement.

Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Human Resources Operations Center (HROC), in Anywhere in the U.S. (remote job).

This is a non-bargaining unit position.

Overview

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Job canceled
Open & closing dates
08/26/2024 to 08/30/2024
Salary
$103,409 - $167,336 per year
Pay scale & grade
GS 13
Location
1 vacancy in the following location:
Anywhere in the U.S. (remote job)
Remote job
Yes
Telework eligible
Not applicable, this is a remote position.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
13
Supervisory status
No
Security clearance
Not Required
Drug test
Yes
Position sensitivity and risk
High Risk (HR)
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
OHC-12523231-MP-SD
Control number
806585100

This job is open to

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Clarification from the agency

Current Federal employees in the competitive service who hold or previously held a non-temporary career or career-conditional appointment; persons eligible for reinstatement, for non-competitive appointment, under an Interchange Agreement, Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP), or under the Veterans Employment Opportunities Act (VEOA).

Duties

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This announcement closes on 08/30/2024 for receipt of applications. Due to high volume of applicants, the first 25 applicants will receive first consideration. Additional applicants, beyond the first 25, may be considered, upon management's request.

The incumbent must be a customer service professional who can work in a fast-paced and dynamic work environment. Things happen quickly and continuously in this position, and the incumbent will find the need to move from one task to another without much time in between or juggling multiple duties at the same time.

As a Human Resources Specialist (HR Development) you will perform the following duties:

  • Provide guidance and conduct training to staff members regarding proper application of Federal HR laws and regulations governing recruitment and placement actions;
  • Provide management advisory services on the benefits of comprehensive on-going training needs;
  • Analyze, track, & report trends in complaints, errors, and/or grievances to develop appropriate training courses to staff members;
  • Provide expertise and technical guidance to all levels of management on unique initiatives and programs of the HROC;
  • Serve as a liaison with policy divisions in ICE, DHS, and OPM on evaluative related activities;
  • Assist supervisors in estimating and reporting on progress in meeting established milestones and deadlines for completion of assignments, projects, and tasks; and
  • Develop and review HR operation procedures and policies for existing, new, or emerging programs.

Requirements

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Conditions of employment

  • You must be a U.S. citizen to apply for this position
  • You must successfully pass a background investigation.
  • You must successfully pass a drug screen.
  • Males born after 12/31/59 must certify registration with Selective Service.
  • Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
  • Time in Grade: Current Federal employees must have served 52 weeks at the next lower grade in the Federal service. Time in grade requirements must be met by the closing date of this announcement.
  • Probationary Period: This is a full-time permanent position (Career/Career-Conditional appointment). Upon appointment to this position, you may be required to serve a one-year probationary period.

Qualifications

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

You qualify for the GS-13 grade level if you possess one year of specialized experience equivalent to the GS-12 grade level in the federal service, performing these duties:

  • Conducting training to staff members regarding proper application of HR laws and regulations for recruitment and placement actions, such as, Delegated Examining and Merit Promotion, building vacancy announcements, determining specialized experience, evaluating candidates for qualification and eligibilities, issuing selection certificates to hiring managers, and the coding of various personnel actions;
  • Briefing management on evaluative findings of employee work reviews and providing training recommendations where deficiencies are identified;
  • Tracking assignments, projects, and tasks of HR staff to ensure established priorities and deadlines are met;
  • Evaluating current HR operating procedures and policies, identifying problems and/or deficiencies, and developing recommendation for improvement; and
  • Developing or reviewing training/course materials, aids, devices, etc. and evaluating the training results.

Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Education

This job does not have an education qualification requirement.

Additional information

This position is at the full performance level.

One or more positions may be filled using this vacancy announcement.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Salary: The salary range indicated in this announcement reflects the lowest and highest potential salaries for this position. The actual salary range will be based on the applicable locality pay for the selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

E-Verify: DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Suitability: If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Background Investigation: Toensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

A student loan repayment incentive may be available, in which case a service agreement will be required.

To apply for this position, you must complete the Occupational Questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12523231 and submit the required documentation outlined under the REQUIRED DOCUMENTS section.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using an Assessment Questionnaire that is based on the following competencies or knowledge, skills, and abilities needed to perform this job:

  • Accountability
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration.

Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).

Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veteran must 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement. (Note: Veteran's preference does not apply under Merit Promotion procedures. View VEOA information on Feds Hire Vets).

Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.

Immigration and Customs Enforcement

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws, safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

The mission of U.S. Immigration and Customs Enforcement (ICE) is to protect America from the cross-border crime and illegal immigration that threaten national security and public safety. ICE focuses on smart immigration enforcement, preventing terrorism, and combating the illegal movement of people and goods. ICE is the principal investigative arm of DHS and the second largest investigative agency in the federal government. Created in 2003, through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE has more than 20,000 employees in more than 400 offices in the United States and around the world. ICE is a key component of the DHS layered approach to protecting our nation from a wide range of threats. For additional information about ICE and career opportunities, please visit www.ice.gov.

Agency contact information

Sandra De La Fuente
Email
Sandra.L.Delafuente@ice.dhs.gov
Address
OHC/HROC DALLAS
8222 N Belt Line Rd
Irving, TX 75063
US

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Learn more about what it's like to work at Immigration and Customs Enforcement, what the agency does, and about the types of careers this agency offers.

http://www.ice.gov

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