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IT Specialist (IT Asset and Configuration Management Specialist)

Department of Labor
Office of the Assistant Secretary for Administration and Management
Office of the Chief Information Officer
This job announcement has closed

Summary

This position serves as the IT Specialist (IT Asset and Configuration Management Specialist) in the Office of the Chief Information Officer (OClO), Information Technology Operations and Services (ITOS), Division of IT Asset and Configuration Management.

To learn more about OCIO visit our website and LinkedIn. To view our current vacancies visit Join OCIO

This position is inside the bargaining unit.

Overview

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Hiring complete
Open & closing dates
07/31/2024 to 08/06/2024
This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Salary
$139,395 to - $181,216 per year
Pay scale & grade
GS 14
Location
1 vacancy in the following location:
Washington, DC
Remote job
No
Telework eligible
Yes—Current DOL policy requires on-site work at least 5 days per pay period. This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Term - 4 Years. May be extended to an additional 4 years, to a total of no more than 8 years. There is no means of conversion to a permanent appointment through this vacancy.
Work schedule
Full-time
Service
Competitive
Promotion potential
14
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
Yes
Announcement number
DH-24-CHI-OCIO-12492874-KMT
Control number
802245300

This job is open to

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Clarification from the agency

This position is being filled through Direct Hire Authority and is open to all U.S. Citizens and ICTAP/CTAP eligibles. All applicants who meet the basic qualifications will be forwarded to the Selecting Official for consideration. Traditional rating and ranking of applications does NOT apply. Veteran's preference does not apply. However, we encourage veterans to apply for this position.

Duties

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Major duties include, but are not limited to:

  • Maintain an accurate inventory of all IT assets, including hardware, software, and licenses.
  • Ensure compliance with federal regulations, industry standards, and organizational policies.
  • Monitor software licenses to ensure compliance and prevent unauthorized usage.
  • Identify and assess risks related to IT asset and configuration management.
  • Generate reports and provides insights on asset utilization, compliance, and configuration changes.
  • Design and maintain and implement hardware and software configurations for consistent deployment.
  • Collaborate with vendors and internal teams to troubleshoot and resolve complex desktop engineering issues.
  • Develop and implement standardized image libraries and deployment policies for efficient desktop configuration.
  • Ensure the system of records (ServiceNow) has accurate records for Mobile, Asset, Software and Change Management.
  • Other duties as assigned.

Requirements

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Conditions of employment

  • Must be at least 16 years old.
  • Must be a U.S. Citizen.
  • Candidate required to obtain the necessary security/investigation level.
  • Requires a probationary period if the requirement has not been met.

Qualifications

Applicants must have IT-related experience demonstrating each of the four competencies listed below:

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13, in the Federal Service.

Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled.

Qualifying specialized experience for GS-14 includes:
  • Experience applying advanced configuration management principles and methods sufficient to develop and implement standardized image libraries (task sequence) and deployment policies for efficient desktop configuration.
  • Experience in providing technical expertise and leadership in configuration management to ensure configurations are well-documented, regularly updated, and maintained.
  • Experience in the evaluation, design, and implementation of new technologies across the IT services environment to include all relevant desktop management and imaging services.
  • Experience in the evaluation, design, and implementation of security controls to mitigate desktop cyber risks in compliance with all federal mandates and Security Technical Implementation Guides (STIG's).

Education

This job does not have an education qualification requirement.

Additional information

This position is being filled through the Direct Hire Authority. Traditional rating and ranking of applications do NOT apply. The Veteran's preference does not apply.

This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit.

DOL seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness so that all individuals can participate and contribute to their full potential.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

Click here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

Based on agency needs, additional positions may be filled using this vacancy.

The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information.

The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.

Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Under the authority of direct hire recruitment, evaluation factors are a tool to gauge one's proficiency in relevant competencies, but will not be used to determine who will be referred to the hiring manager for consideration. All candidates who have provided a complete application, and meet the minimum qualification requirements will be referred for consideration. Please review evaluations details here.

Click here for Evaluation details.

You may preview questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/12492874

The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings.

INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must meet the basic and minimum qualification requirements for this position to receive consideration. Be sure to review the eligibility questions to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.

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