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Contact Representative

Department of the Interior
Bureau of Land Management
This job announcement has closed

Summary

Explore a new career with the BLM - where our people are our most precious resource.


This position is located in Carson City, NV. Information about Carson City and the surrounding area can be found at Carson City Chamber of Commerce.

We expect to fill 1 vacancy at this time; however, additional positions may be filled from this announcement if they become available.

This position is authorized a 10% incentive - see Additional Information

Overview

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Hiring complete
Open & closing dates
07/12/2024 to 07/25/2024
This job will close when we have received 30 applications which may be sooner than the closing date. Learn more
Salary
$43,757 to - $63,412 per year
Pay scale & grade
GS 5 - 6
Location
1 vacancy in the following location:
Carson City, NV
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
6
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Moderate Risk (MR)
Trust determination process
Announcement number
NV-DEU-24-12470944-RH
Control number
799559100

This job is open to

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Clarification from the agency

All U.S. Citizens - No previous Federal Service is required. CTAP and ICTAP candidates in the local commuting area.

Duties

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  • Provides information regarding the BLM’s mission, wild horse and burro adoptions, map purchases, area archeology and area history.
  • Provides information to members of the public on types of recreational opportunities available on BLM and other agency lands as well as related recreational opportunities available in the area.
  • Research and respond to a variety of complex inquiries concerning such matters as land status and ownership, land sales, timber sales, mining claims, oil and gas leases and permits, rights of way, and/or grazing permits.
  • Research legal documents and prepares written responses or furnishes printed material related to land, mineral, mining claim recordation and recreation inquiries.
  • Researches several automated record systems including the automated plats/HI system, Legacy Re-Host 2000 (LR 2000), Case Recordation, Status Mining Claim Recordation and Collections and Billings System (CBS).

Requirements

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Conditions of employment

  • U.S. Citizenship is required.
  • Be sure to read the How to Apply and Required Documents Sections.
  • You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
  • Direct Deposit Required.
  • Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
  • Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
  • This position requires you to wear an officially-approved uniform while in a duty status. The incumbent is required to wear the uniform in accordance with applicable policies and be required to sign a condition of uniform wear statement.
  • May require a one year probationary period.

Qualifications

In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.

For GS-05: You must have one (1) year of specialized experience equivalent to the GS-04 in the federal service. Specialized experience is further defined as: Accomplishing routine support tasks in a busy office environment, providing routine information to the public and internal customers by phone, email, and in person, preparing written correspondence, and using automations systems, maintaining files and related materials; OR completed four (4) years of education above high school in any field for which high school graduation or the equivalent is the prerequisite, OR I have an equivalent combination of the experience and education described above.

NOTE: only education in excess of the first 60 semester hours of study i.e., beyond the second year, is creditable toward meeting the specialized experience requirements. One full academic year of study (30 semester hours) beyond the second year, is equivalent to 6 months of specialized experience.

For GS-06: One (1) year of specialized experience, equivalent to GS-05 in the Federal service. Specialized experience is further defined as: experience that includes answering internal and external inquiries for complex and detailed information; preparing written correspondence with complex subject matter; providing on-the-job training and user assistance to employees and the general public; researching laws, regulations and organizational policies; and maintaining sensitive information, records and files.

Combination of Education and Experience: You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate undergraduate education. Graduate level education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements by the closing date of the announcement.

Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of plats and public information documents may be required.

Work Environment: Work is performed in an office building that requires normal safety precautions.

Relocation/Recruitment Incentive: This position is offering a Relocation/Recruitment Incentive, 10% of the annual salary. To be eligible for a Relocation Incentive, you must be a current Federal Employee and the selectee must be employed with the Federal Government and the selectees current duty location is more than 50 miles from the duty location of this position. To be eligible for a Recruitment Incentive, selectee must not be employed by the Federal Government.

Education

This position falls under the Contact Representative Series, 0962. There are no Individual Occupational Requirements (IOR) for this series.

This position allows for education to be substituted for specialized experience (see qualification section for education requirements). If using education to qualify - You MUST submit a copy of ALL your college transcripts or a list of ALL college courses that include hours and grades from an accredited U.S. college/university. Upon selection, official transcripts must be received prior to appointment. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

All selections and tentative offers of selection are contingent upon submission and verification of 'official' transcripts.

Additional information

DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify

Career Transition Assistance Plan (CTAP)/lnteragency Career Transition Assistance Program (ICTAP): These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well qualified for the position with a score of 90 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: CTAP or ICTAP

Males born after 12/31/59 must be registered for Selective Service

Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.

The official worksite for the selectee is the duty station identified in this vacancy announcement. The selectee will typically report to this duty location on a regular and recurring weekly basis. The selectee may be allowed to telework with supervisor approval.

This announcement is being advertised concurrently under number NV-Merit-24-12470946-RH, for status candidates and special hiring authority eligible. You must apply to each announcement separately if you wish to be considered under both recruitment methods.

Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. If eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. For information visit: Recruitment Incentive or Relocation Incentive or Student Loan Repayment.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how your application materials reflect the qualification requirements of this position.

Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online questionnaire will be used to measure the degree to which your background matches the requirements for this position. Qualified applicants will be placed in one of three predefined categories: Best Qualified, Well Qualified and Qualified. However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.

Candidates placed in the Best Qualified category will be identified for referral to the hiring manager and may be contacted for an interview. The interviews may be conducted on a pass/fail basis or may be scored.

Your answers to the online questionnaire will be used to evaluate your competencies in the following areas:

  • Manages and Organizes Information
  • Customer Service
  • Clerical
  • Reading
  • Judgment
  • Interaction
  • Reasoning
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

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