In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to:

Works in support of CNIC NAF EEO Program to provide EEO services for CNIC NAF employees/applicants. Serves as an EEO specialist who conducts intake, gathers appropriate information, and makes referral/resolution efforts as appropriate.

Obtains contact information, date, and a sufficient description of the employment matter during the intake call to be able to effectively and clearly describe the problem in the referral process or to provide appropriate assistance to solve the problem.

Documents a thorough description of EEO inquiries using the CNIC NAF Intake Form. Uses judgment or checks with supervisor to determine required responses or referral to the appropriate EEO, HR, or Labor/Employee Relations (LER) Specialist.

Explains all available options to employee/applicant. Has knowledge of pre-complaint and formal EEO processes and procedures, to include the benefits of Alternative Dispute Resolution (ADR).

Coordinates with HR, LER, or CNIC NAF supervisors to gain information on reported policies/practices and to facilitate resolution of matters where there is no intent to enter the EEO process.

Tracks and monitors the nature and status of documented calls and conducts a follow up on all open inquiries referred to HR and LER to ensure closure. Annotates record, as such.

Transfers all matters with a clear intent to use EEO process to EEO Service Center for further processing. Provides CNIC Intake Form and any additional documents for inclusion into pre-complaint record.

Composes and prepares notes, correspondence, messages, emails, etc. regarding update and status of documented call received. Provides information to designated personnel regarding results and/or pending actions.

Inputs all required information on inquiries and complaints into the iComplaints system for tracking and reporting purposes.

Maintains strict confidentiality of all information gained through intake procedures, to include resolutions reached.

Maintains all pertinent intake files and documentation for future reference, and adheres to required filing requirements as applicable.

Performs other duties as assigned.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be willing to self-relocate to be within a 50-mile radium of Millington, TN or Washington Navy Yard, Washington, DC.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess at least one of the following:

• A master's degree in a field directly related to this position.
• At least two full years of progressively higher-level graduate education leading to a master's degree in a field directly related to this position
• At least two years of specialized experience implementing the of laws, executive orders, directives and regulations applicable to the Department of Navy (DON) programs.

• Knowledge of a body of standardized administrative, clerical, or technical procedures to support the work of an EEO program. This includes general knowledge of the sequence of steps in performing the major functions of the office and detailed knowledge of the procedures, policies and operations to carry out a variety of support tasks.
• Knowledge of laws, executive orders, directives and regulations applicable to Department of Navy (DON) EEO program(s) and skill in applying them in a wide variety of situations.
• Knowledge of EEO procedures, and general practical knowledge of personnel administration to explain regulations and procedures; to respond to questions concerning policies, practices and operations of EEO complaints processing; and to research and compile information pertaining to EEO complaints processing.
• Knowledge of DON and CNIC organizations, structure, mission, functions, goals, priorities and administrative policies and procedures.
• Knowledge of CNIC NAF regulations and policies to include NAF HR and EEO processes and practical experience in application of those regulations and policies.
• Knowledge of the Equal Employment Opportunity Commission (EEOC) organization, mission, and EEO complaint processing procedures.
• Knowledge of iComplaints system and data entry requirements.
• Skill in fact-finding and analysis to obtain, organize, and report relevant information and to make conclusions about its meaning. This includes skill in interviewing persons to obtain facts and opinions in stressful situations and skill in planning and conducting interviews to obtain information and determine the relevance of information necessary to answer specific questions or solve routine problems.
• Skill in written and oral communications sufficient to prepare and present findings and recommendations.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.