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These are permanent, full-time positions, with one of two schedules - Year-round or Career-Seasonal, depending on the location. Career-Seasonal appointments include the same benefits as year-round appointments, but do not provide work on a year-round basis. If selected for a Career-Seasonal appointment, you will work for approximately 22 pay periods, and will be in a non-pay status for up to 4 pay periods, scheduled between early January to late February, each year.

Major Duties: The incumbent will be responsible for collecting fees in an Entrance Station and campground, preparing daily remittances, and selling, safeguarding, and accounting for accountable property and funds. The incumbent will work closely with visitors, providing basic information and answering questions, solving complaints and resolving conflicts. This position operates electronic cash registers, credit card machines, computers, mail machines, and word processing software.

In addition, the incumbent may perform the following duties:

• Assist in the orientation, mentoring, and training of new employees, volunteers, and/or interns in fee collection, remittance, and/or deposits.
• Troubleshoot issues with fee program related technologies and equipment that include hardware, software, and peripheral devices such as hand-held devices, computers, point-of-sale (POS) equipment, registers, tablets, mobile phones, scanning devices, automated fee machines (AFMs), and reservation systems.
• Research and resolve a variety of non-routine problems with reservations made through automated reservation systems that include but are not limited to Recreation.gov and other, automated or manual management platforms. Process reservation arrivals and departures; create, modify, or cancel reservations; monitor inventory, and reservable versus first-come, first-served availability.
• Resolve complaints and conflicts and refer issues to a supervisor or higher graded employee when necessary.
• Transport recreation fee revenue and/or donations collected from one or more fee collection locations such as entrance stations, visitor centers, donation collection stations and campgrounds to the central remit office or other authorized location. Ensure proper security, internal controls, and accountability of funds during transport.

Physical Demands: This position requires standing for long periods of time, as well as walking, bending, and lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, or emergency response duties.

Working Conditions: This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone and/or in isolated locations.

Conditions of employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Complete the initial online assessment AND USA Hire Assessment, if required.
• DIRECT DEPOSIT: Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• DRIVER'S LICENSE: You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. You will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you.
• UNIFORM: You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• WORK SCHEDULE: You may be required to work evenings, weekends, holidays, overtime, and shift work.
• PROBATIONARY PERIOD: If you are a new employee in the Federal government, you will be required to complete a one-year probationary period.
• Ability to lift up to 50 pounds.

Qualifications

Open to the first 100 applicants or until 07/01/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

All qualifications must be met by the closing date of this announcement-07/01/2024-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

QUALITY RANKING FACTOR: Handling Money - Able to handle, collect, and account for money.

To qualify for this position at the GS-5 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:

SPECIALIZED EXPERIENCE: At least one full year (52 weeks) of specialized experience comparable in scope and responsibility to the GS-4 grade level in the Federal service (obtained in either the public or private sectors). Your resume must show hours per week worked AND the to/from dates in month/year format for each position.

This specialized experience includes activities such as:

• handling, tracking, or depositing monies;
• using software programs to maintain financial/accounting data (such as fee and stock data);
• performing fee collection, accounting, or financial duties;
• using tools or equipment (e.g., cash registers, calculators, etc.) to make sales transactions;
• and/or ensuring accountability of funds and accurate financial records.

-OR-

EDUCATION: Successful completion of at least 4 years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university. If using education to qualify, you must upload a legible copy of your college transcripts that includes your name, credit hours, and degree awarded, when you submit your application for this position.

-OR-

COMBINATION: Successful completion of a combination of education and experience as described above. For example, 6 months of the specialized experience described in A above (50% of the experience requirement), and 3 years of college study from an accredited institution (75% of the qualifying education) as specified in B above, equals greater than 100% of the total requirement. If using education to qualify, you must upload a legible copy of your college transcripts that includes your name, courses, and credit hours completed, when you submit your application for this position.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. In order to count volunteer work, that experience should include hours per week worked AND the to/from dates in month/year format.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A review of your resume and supporting documentation will be made and compared against your responses to the Occupational Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Occupational Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you may lose consideration for this position. Please follow all instructions carefully; errors or omissions may affect your rating.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Arithmetic/Mathematical Reasoning
• Attention to Detail
• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Manages Resources
• Money Handling
• Reasoning
• Technology Application

To Preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/12446416

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:

• Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
• Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
• Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.