Skip to main content
U.S. flag
Back to results

Benefits Advisor (College Graduate)

Department of Labor
Employee Benefits Security Administration
This job announcement has closed

Summary

College Graduate appointments are permanent competitive service appointments.

The primary purpose of this position is to provide information, guidance, and assistance to plan administrators, plan service providers, participants, beneficiaries, general public, and other government agencies concerning provisions of ERISA, COBRA, ACA, HIPAA, MHPAEA, and other related statutes, regulations, and DOL published guidance. English and Bilingual (Spanish) positions being filled. Few vacancies available.

Overview

Help
Hiring complete
Open & closing dates
06/04/2024 to 06/13/2024
Salary
$63,369 to - $84,688 per year
Pay scale & grade
GS 9
Locations
FEW vacancies in the following locations:
Plantation, FL
Atlanta, GA
Dallas, TX
Remote job
No
Telework eligible
Yes—The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
12
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
CG-24-CHI-EBSA-12429029-RLP
Control number
793951100

This job is open to

Help

Clarification from the agency

Open to individuals who have completed a bachelor's or graduate degree within the previous two years (or within 60 days of vacancy closing date) or Veterans who have completed a bachelor's or graduate degree and have an intervening period of obligated service of at least four years in the uniformed services. The two-year eligibility period begins on the date of discharge or release from the uniformed service. (See the Qualifications section for further details.)

Videos

Duties

Help

Major duties include but are not limited to:

  • Provide information, guidance, and assistance to plan administrators, plan service providers, participants, beneficiaries, the public and other government agencies concerning provisions of ERISA and other related statutes, regulations, and Department published guidance; with supervisory/senior advisor assistance.
  • Assist participants and beneficiaries in obtaining benefits to which they are entitled but which they have not been able to secure from plan officials.
  • Develop complex recoveries and referrals per EBSA's standard operating procedures.
  • Explain the law, regulations or other guidance and work with employers to informally resolve benefit issues; with supervisory/senior advisor assistance.
  • Conduct research, fact-finding, analyze data, and prepare and present information about situations.
  • Identify and develop responses to inquiries.
  • Review eligibility or entitlement to benefits with supervisory/senior advisor assistance.
  • Identify potential criminal or civil disputes that require formal investigation, or situations where it appears that a fiduciary violation of law has occurred and develop investigative referrals; with supervisory/senior advisor assistance.
  • Educate individuals on their rights and responsibilities under the Employee Retirement Income Security Act of 1974 (ERISA) and other related laws enforced by EBSA.
  • Assist with planning and conducting outreach events; disseminate information related to ERISA employee benefits plan protections and retirement savings education; with supervisory/senior advisor assistance.
  • Gather information so that agencies can determine how well programs and activities are meeting established needs and goals.
  • Maintain agency databases and systems with information that is used to generate reports supporting both policy and budget decisions; with supervisory/senior advisor assistance.
  • Performs other duties as assigned.
Benefits Advisor (Bilingual) regularly use Spanish language translation skills in performing duties listed above and on an as needed basis to assist other office staff; receives assignments involving people who may communicate in native Spanish language and unable to communicate effectively using English language.

Requirements

Help

Conditions of employment

  • Must be at least 16 years old and a U.S. Citizen.
  • Candidate required to obtain the necessary security/investigation level.
  • Requires a probationary period if the requirement has not been met.
  • For bilingual position, must be able to speak/read/write English and Spanish language.

Qualifications

To be eligible for appointment under the College Graduate authority, applicants must meet requirement A or B.

A. Applicants who have completed a bachelor's or graduate degree from a qualifying educational institution within the previous two years or within 60 days of the vacancy closing date (06/13/2024).

OR

B. Veterans who have completed a bachelor's or graduate degree from a qualifying educational institution and have an intervening period of obligated service of at least four years in the uniformed services. The two-year eligibility period begins on the date of discharge or release from the uniformed service.

In addition to meeting the eligibility listed above, you must also meet the education and/or experience requirements described below.

For the bilingual vacancies, applicants will be required to self-certify proficiency in Spanish by responding to a Spanish language question which will be used to determine initial language proficiency and also meet the specialized experience or education listed below. Applicants who are otherwise qualified and referred must satisfactorily complete an interview to demonstrate their Spanish language proficiency in order to be considered for appointment to Bilingual Benefits Advisor (College Graduate).

Applicants must have 1 year of specialized experience equivalent to at least the next lower grade level in the Federal Service (GS-7) or meet the education requirement or have an equivalent combination of education and experience.

Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-7).

Qualifying specialized experience for GS-09 includes:

  • Experience working in a customer service environment providing technical information, guidance, and assistance that demonstrates both written and oral communication skills.
  • Experience that demonstrates the ability to provide educational information and outreach activities.
  • Experience that provided knowledge of laws, policies, regulations, and precedents.
  • Experience in fact-finding research, analyzing data, reviewing requirements, and providing determinations based on the information.

OR
Master's or equivalent graduate degree, LL.B. or J.D.; in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work.
OR
two (2) full years of progressively higher-level graduate education in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work.
OR
A combination of education and experience.

Education

Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.

If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information.

Additional information

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements.

This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit.

Based on agency needs, additional positions may be filled using this vacancy.

Click here for Career Ladder Promotion Information

This job is not 100% telework; it requires employee to report on a regular basis to their assigned office location.

Click here for Telework Position Information

The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.

Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants meeting the eligibility and minimum qualification requirements will be referred to the selecting official. Rating/ranking and veterans' preference does not apply to this position.

You may preview questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/12429029

The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.).

The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.

Your session is about to expire!

Your USAJOBS session will expire due to inactivity in 8 minutes. Any unsaved data will be lost if you allow the session to expire. Click the button below to continue your session.