This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/788615900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located at the Unaccompanied Housing operations at Navy Region Southwest. The purpose of this position is to perform front desk and/or reservation functions for the lodging program. Incumbent is assigned to Unaccompanied Housing on Naval Base Coronado.
Learn more about this agency04/25/2024 to 05/02/2024
$42,220 - $42,220 per year
This position is eligible for a $500 sign-on and retention bonuses up to $1,750 within the first year of employment.
NF 2
2 vacancies in the following location:
No
No
Not required
No
Permanent
Full-time - 35-40 hours per week
Competitive
None
No
No
24-152
788615900
This position is open to only current Navy Region Southwest San Diego Metro employees.
Ensures security of all guests is maintained at all times Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
Provides guests with their room key or card. Receives requests and processes reservations within established guidelines.
When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
Receives and is accountable for a change fund.
Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports.
Answers phones and transfers calls to appropriate individuals and replies to guest questions.
Logs trouble calls in the PMS and ensures the appropriate department is notified.
Relocates guest to a different room when required.
May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
The position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24 hour day, 7 days a week.
Performs other related duties as assigned.
N/A
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
The following documents are required at the time of application:
Applications are not accepted in person or via email. Applicants must apply online.
Click the blue APPLY button at the top of this announcement to apply.
Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/788615900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Fleet and Family Readiness (FFR) Programs offer innovative, exciting and meaningful work supporting Sailors and their families across Navy Region Southwest (NRSW). FFR programs include Morale, Welfare and Recreation (MWR), Child and Youth Programs (CYP), Fleet and Family Support (FFS), and Housing. Our mission is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR provides competitive salaries and comprehensive benefits including paid holidays, free gym access, free movies, military exchange privileges, discounted bowling and water/sports rentals, discounted tickets, tours and travel, and subsidized childcare for CYP employees. Full-time and part-time benefits also include medical, dental and life insurance; retirement plan, 401(k), and paid vacation and sick leave benefits.