Would you like to work with USPTO to develop and implement strategies for our outreach, education, and customer experience objectives? At USPTO, we are committed to advancing U.S. competitiveness and are passionate about expanding innovation and engagement and strengthening relationships between the USPTO, inventors, entrepreneurs, students and communities in the innovation ecosystem. Join our elite SES team to lead the Office of Public Engagement and manage our nationwide outreach strategy.
Summary
Would you like to work with USPTO to develop and implement strategies for our outreach, education, and customer experience objectives? At USPTO, we are committed to advancing U.S. competitiveness and are passionate about expanding innovation and engagement and strengthening relationships between the USPTO, inventors, entrepreneurs, students and communities in the innovation ecosystem. Join our elite SES team to lead the Office of Public Engagement and manage our nationwide outreach strategy.
The Chief Public Engagement Officer leads the Office of Public Engagement (OPE). The Chief Public Engagement Officer reports to the Deputy Under Secretary of Commerce for Intellectual Property and Deputy Director of the USPTO and is part of the Executive Team for the USPTO - an over $4 Billion organization with over 13,000 employees.
The Chief, OPE provides executive leadership over the following parts of the business unit:
USPTO Regional Offices and Community Outreach Offices: The regional offices and community outreach offices serve to maintain a USPTO presence across the country by providing outreach, education, and connection to USPTO resources to current and prospective collaborators such as innovators, inventors, entrepreneurs, the education community, and businesses of all sizes.
Council for Inclusive Innovation Program: The Council for Inclusive Innovation (CI2) is charged with strategizing new ways to expand American innovation and bring innovation to impact, growing opportunities for all Americans to participate in innovation.
Customer Engagement: Responsible for innovation education, and outreach and resource provisioning efforts across the country. This includes engaging with stakeholders to integrate invention education, innovation, and intellectual property into schools and learning environments; encouraging partnerships with innovators and entrepreneurs; providing resources and expertise to help inventors and small businesses find the information they need to protect their intellectual property; and other projects that support the Agency's mission to expand inclusivity and equity in innovation at all levels.
Customer Experience: Design and manage the USPTO customer experience strategy to improve service delivery using leading practices and a human-centered approach; design interactions with members of the public to demonstrate competence, transparency, and build trust. This includes coordinating annual customer experience management and planning, as well as the design of feedback surveys and measurement strategies for the performance of patent and trademark service delivery.
This exciting role is ideal for you if you are interested in:
Partnering with team members to focus on strategy, coordination and execution of the Agency's nationwide partnership, outreach, education, and customer experience objectives, in alignment with the USPTO Strategic Plan.
Developing strategic initiatives crafted to foster innovation expansion and engagement, strengthening relationships between the USPTO, inventors, entrepreneurs, students and other communities in the innovation ecosystem, and improving the USPTO customer experience.
Managing and coordinating work in USPTO Regional and Community Outreach Offices, including implementing strategic initiatives designed to foster innovation expansion and engagement, strengthening relationships between the USPTO, inventors, entrepreneurs, students and other communities in the innovation ecosystem, and improving the USPTO customer experience.
Leading partnership, outreach, education, and customer experience efforts with current and prospective partners around the country, including other Federal agencies, the intellectual property practitioners, businesses (including industries, start-ups, entrepreneurs, venture capital, small/medium/large businesses), and the education community (including K-12, community colleges, universities and colleges).
Crafting and implementing an outreach and education strategy with annual plans aligned with the Agency's plans goals of growing public engagement with the USPTO, enhancing goodwill amongst current and prospective partners, providing information on USPTO programs, initiatives and resources.
Here are some other duties that you will engage in as Chief, OPE:
Providing education and information to current and prospective applicants regarding intellectual property rights and laws.
Facilitating, coordinating and leading high level engagements with collaborators and leaders at the local, state and Federal levels. Coordinating outreach-related strategy, resources and information with the relevant business units within the Agency.
Developing data and information collection methods to evaluate outreach efforts and overall efficiency of USPTO services sought at assisting access to and adoption of intellectual property protections.
If you can see yourself in this role and are excited by our mission, we look forward to receiving your application!
Background and/or Security investigation, if selected for position.
Must be registered for Selective Service, if applicable (www.sss.gov).
Financial Disclosure Report (OGE-278) will be required upon appointment.
Initial appointments are required to serve a 1-year probationary period.
Qualifications
Experience must have been at a sufficiently high level of difficulty to clearly show that the candidate possesses the required Professional/Technical Qualifications (PTQs) and Executive Core Qualifications (ECQs) set forth below.
Applicants are required to input narrative responses to the PTQs in the text boxes as prompted by USAJobs. Each PTQ have a 10,000-character limit (to include spaces) that must be adhered to. Do not write "see resume."
Professional/Technical Qualifications:
PTQ 1. Significant knowledge and experience in leading, developing and executing stakeholder outreach and education strategies. Demonstrated knowledge and understanding of how to support, facilitate, coordinate and lead high-level engagements with current and prospective stakeholders, and leaders at the local, state and/or Federal levels. Also, experience in providing resources, information, programs and services that benefit and encourage growth of our innovation-based economy.
PTQ 2: Demonstrated experience with program leadership and administrative management, including the ability to effectively plan, organize, implement, manage and measure program progress towards established goals. Demonstrated abilities to establish and maintain positive working and information-sharing relationships across an organization. Excellent communication skills in keeping leadership informed as issues arise and higher-level decisions are needed.
PTQ 3: Ability to represent intellectual property (IP) programs and initiatives positively before external and internal stakeholders and communicated effectively and comfortably through public programs. Includes knowledge of intellectual property practice and policy.
PTQ 4: Demonstrated ability to lead, design and execute a customer experience program.
For the following five Executive Core Qualifications (ECQs), you will be required to submit a narrative response addressing your specific knowledge, skills, and abilities that demonstrate your possession of these qualifications if selected. Once selected for the position, you'll provide specific examples of what you've done that demonstrate your possession of each ECQ. For more information about the Executive Core Qualifications please visit this site: https://www.opm.gov/policy-data-oversight/senior-executive-service/reference- materials/guidetosesquals_2012.pdf
ECQ 1: Leading Change - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
Competencies: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, and Vision.
ECQ 2: Leading People - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
Competencies: Conflicting Management, Leveraging Diversity, Developing Others and Team Building.
ECQ 3: Results Driven - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems and calculating risks.
Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving and Technical Credibility.
ECQ 4: Business Acumen - This core qualification involves the ability to manage human, financial and information resources strategically.
Competencies: Financial Management, Human Capital Management and Technology Management.
ECQ 5: Building Coalitions - This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
Competencies: Partnering, Political Savvy, and Influencing/Negotiation.
Encouraged to follow the Challenge, Context, Action and Result (C-C-A-R) model outlined in the Guide to SES Qualifications.
Challenge - Describe a specific problem or goal. Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale). Action - Discuss the specific actions you took to address a challenge. Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.
Note: Submit only the documents requested. Additional documents will not be reviewed.
Responses to the ECQs are not required at this time. However,if selected for this position, you will be required to provide narrative responses to the five ECQs.
Note: Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM, only need to submit a resume and narrative statement covering each of the PTQs and do NOT need to address the ECQs.
Experience refers to paid and unpaid work, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
There is no higher-level education requirement for this position.
Additional information
Mobility: Organizational and geographical mobility is essential in developing and managing SES leaders and generally is a key to advancement. Therefore, applicants are expected to be mobile and once appointed SES members may be reassigned at the discretion of the appointing authority.
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.
This is a Non-Bargaining Unit position. This is a Public Trust position and has a risk level designation of Moderate Risk.
Background Investigation: If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.
The USPTO participates in E-Verify. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm.All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
Veteran preference does not apply to the Senior Executive Service.
More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.
You may qualify for reimbursment of relocation expenses in accordance with agency policy.
The Ethics in Government Act of 1978, as amended, requires senior officials in the executive, legislative and judicial branches to file public reports of their finances as well as other interests outside the Government. If selected for this position, you will be required to file a Financial Disclosure Report (OGE Form 278). The OGE 278 is available to the public. The primary purpose of disclosure is to assist agencies in identifying potential conflicts of interest between a filer's official duties and the filer's private financial interests and affiliations. The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity & Diversity via email (oeeod@uspto.gov) or phone (571-272-8292).
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
To be considered for this position, you must demonstrate in your application package that you meet the experience as defined under the "Qualifications" section; answer the questions about PTQs; and submit a detailed resume that supports your responses to the PTQs, and specialized experience. Your responses to the PTQs and your resume will be evaluated by a Human Resources Specialist and/or a subject matter expert. Falsifying your background, education, and/or experience is cause for not hiring you or for changing your scored responses to questions you've answered, which may affect your overall final score. Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application.)
Candidates will be evaluated by an executive rating panel based on the degree to which they meet the PTQs, and in consideration of the applicant's education, work-related experience, training, awards, and professional recognition, as set forth in the materials submitted by the candidates and placed in one of the pre-defined quality categories. These categories are "Highly Qualified," "Well Qualified," and "Qualified." Candidates placed in the highest-quality category will be identified for referral to the hiring manager and may be invited for an interview.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- A resume to describe your job-related qualifications: Your resume should indicate your citizenship and should list your education and work experience, including job titles, salary, employment dates, duties, accomplishments, and detailed information to support your qualifications related to this position. The resume must provide evidence (such as related professional experience and accomplishments) that demonstrate you possess the technical qualifications and the ECQs.
- Narrative responses to the PTQs: Do not write "see resume." Applicants are required to input narrative responses in the text boxes, as prompted by USAJobs. Each PTQ and ECQ have a 10,000-character limit (to include spaces) that must be adhered to. Please be sure that your responses include detailed information to support your qualifications related to the PTQs. Uploaded documents addressing the PTQs will not be accepted. Note: Responses to job questions that are not fully supported by the information in your resume may result in adjustments to your rating.
- All current and former career SES members must provide an SF-50, Notification of Personnel Action documenting their status or reinstatement eligibility. Candidates who have successfully completed an Office of Personnel Management approved SES Candidate Development Program must submit a copy of their Qualification Review Board (QRB) certificate.
- Please submit a SF-50 if you are a current federal employee.
NOTE: Submit only the documents requested. Additional documents will not be reviewed by the rating panel. You can choose one of the following methods to submit supporting documents: (1) You can upload your documents when you register or update your information on the Department of Commerce application site, which you access through the USAJobs site; or (2) You can fax your documents to 571-258-4052 using the system-generated fax cover sheet. Your application and all required documentation must be received by 11:59 p.m. ET on the closing date of this job announcement. Review your resume and responses carefully. Responses to job questions that are not fully supported by the information in your application package may result in adjustments to your rating. A Human Resources Representative will validate the qualifications of those candidates eligible to be referred to the hiring official.
******If you are currently, or have been within the last five years, a political Schedule A, Schedule C, or Non-career SES employee in the Executive Branch, you must disclose this information in your application.
You MUST apply online. If you experience difficulties with the application process or do not have access to a computer, please contact the HR Specialist listed as the point of contact before the closing date of this job announcement.
If you are a new user to the USAJobs Site and have never registered for an account, you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user, and you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page. Once you have gathered all of the required information and are ready to begin the application process, click the "APPLY" button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO. You must click "Submit" at the end of the application process to send your application for consideration.
To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/ and click on "Applications." Click on the position title, then select "Update Application. "If you experience any difficulties with the application site, help is available! OPM has a Help feature on each page. Use this option when you need assistance. All required supporting documents will be collected electronically via the USAJobs "Saved Documents" feature.
Personally Identifiable Information (PII) is defined as information that can be traced back to a specific individual and potentially compromise their security or privacy. Examples of PII include: date of birth, Social Security Number, and place of birth. Please ensure that you have removed all PII from all documents prior to submitting or uploading your application material. https://apply.usastaffing.gov/ViewQuestionnaire/12284095
EXRD - Office of the Under Secretary and Director
Office of Human Resources
Mail Stop 171
P.O. Box 1450
Alexandria, VA 22313-1450
US
Next steps
You will receive notification through USAJobs at each of the following points during the application process: (1) application received, (2) applicant assessed for qualifications, (3) applicant referred or not referred, and (4) applicant selected or not selected.
You can check the status of your application by accessing the USAJobs website at www.usajobs.gov/ and clicking on "Track Your Online Application." You may also sign up to receive automatic emails anytime the status of your application has changed by logging in to your USAJobs account, editing your profile, and changing the "Notification Settings" to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two weeks after the closing date of this job announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- A resume to describe your job-related qualifications: Your resume should indicate your citizenship and should list your education and work experience, including job titles, salary, employment dates, duties, accomplishments, and detailed information to support your qualifications related to this position. The resume must provide evidence (such as related professional experience and accomplishments) that demonstrate you possess the technical qualifications and the ECQs.
- Narrative responses to the PTQs: Do not write "see resume." Applicants are required to input narrative responses in the text boxes, as prompted by USAJobs. Each PTQ and ECQ have a 10,000-character limit (to include spaces) that must be adhered to. Please be sure that your responses include detailed information to support your qualifications related to the PTQs. Uploaded documents addressing the PTQs will not be accepted. Note: Responses to job questions that are not fully supported by the information in your resume may result in adjustments to your rating.
- All current and former career SES members must provide an SF-50, Notification of Personnel Action documenting their status or reinstatement eligibility. Candidates who have successfully completed an Office of Personnel Management approved SES Candidate Development Program must submit a copy of their Qualification Review Board (QRB) certificate.
- Please submit a SF-50 if you are a current federal employee.
NOTE: Submit only the documents requested. Additional documents will not be reviewed by the rating panel. You can choose one of the following methods to submit supporting documents: (1) You can upload your documents when you register or update your information on the Department of Commerce application site, which you access through the USAJobs site; or (2) You can fax your documents to 571-258-4052 using the system-generated fax cover sheet. Your application and all required documentation must be received by 11:59 p.m. ET on the closing date of this job announcement. Review your resume and responses carefully. Responses to job questions that are not fully supported by the information in your application package may result in adjustments to your rating. A Human Resources Representative will validate the qualifications of those candidates eligible to be referred to the hiring official.
******If you are currently, or have been within the last five years, a political Schedule A, Schedule C, or Non-career SES employee in the Executive Branch, you must disclose this information in your application.
You MUST apply online. If you experience difficulties with the application process or do not have access to a computer, please contact the HR Specialist listed as the point of contact before the closing date of this job announcement.
If you are a new user to the USAJobs Site and have never registered for an account, you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user, and you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page. Once you have gathered all of the required information and are ready to begin the application process, click the "APPLY" button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO. You must click "Submit" at the end of the application process to send your application for consideration.
To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/ and click on "Applications." Click on the position title, then select "Update Application. "If you experience any difficulties with the application site, help is available! OPM has a Help feature on each page. Use this option when you need assistance. All required supporting documents will be collected electronically via the USAJobs "Saved Documents" feature.
Personally Identifiable Information (PII) is defined as information that can be traced back to a specific individual and potentially compromise their security or privacy. Examples of PII include: date of birth, Social Security Number, and place of birth. Please ensure that you have removed all PII from all documents prior to submitting or uploading your application material. https://apply.usastaffing.gov/ViewQuestionnaire/12284095
EXRD - Office of the Under Secretary and Director
Office of Human Resources
Mail Stop 171
P.O. Box 1450
Alexandria, VA 22313-1450
US
Next steps
You will receive notification through USAJobs at each of the following points during the application process: (1) application received, (2) applicant assessed for qualifications, (3) applicant referred or not referred, and (4) applicant selected or not selected.
You can check the status of your application by accessing the USAJobs website at www.usajobs.gov/ and clicking on "Track Your Online Application." You may also sign up to receive automatic emails anytime the status of your application has changed by logging in to your USAJobs account, editing your profile, and changing the "Notification Settings" to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two weeks after the closing date of this job announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
