The Program Support Assistant for Telehealth assigned to the Connected Care Program in the Associate Director for Patient Care Services, Ambulatory Care Nursing Service Line in the Martinsburg Veteran's Administration Medical Center (VAMC) is under the direct supervision of the Connected Care Manager, Ambulatory Care Nursing Service. The incumbent is responsible for representing the medical center to Veterans, patients, family members, and other medical center providers in the community.
Summary
The Program Support Assistant for Telehealth assigned to the Connected Care Program in the Associate Director for Patient Care Services, Ambulatory Care Nursing Service Line in the Martinsburg Veteran's Administration Medical Center (VAMC) is under the direct supervision of the Connected Care Manager, Ambulatory Care Nursing Service. The incumbent is responsible for representing the medical center to Veterans, patients, family members, and other medical center providers in the community.
Responsible for input of required data into telehealth programs utilizing various VHA databases within and outside of the facility.
Serves as a key contact for the Telehealth Program by acting as a central point of contact (POC) to answer basic program questions or relay messages for Telehealth Clinical Technicians at various CBOC locations.
Discusses program areas with the Connected Care Facility Manager, Facility Telehealth Coordinator, and the MyHealtheVet Coordinator or designee to identify and implement remedial action to be taken.
Collects data that measures the effectiveness of administrative and technical aspects of telehealth programs of the medical center.
Runs the Action Required report and filters the Non-responder Status report for HT programs and maintains consistent communication with clinicians to clear incomplete visits, incomplete and no status encounters, and incorrect duplicate visits on a regular, ongoing basis.
Supports the HT nurses in the performance of activities related to the program, including quality improvement processes and the suggestions of performance improvement strategies to program staff.
Assists management and patient care teams with ensuring that medical records, Telehealth Consults, and documentation relating to Telehealth Programs (HT, CVT, SFT) are completed in a timely fashion.
Provides administrative support for appropriate telehealth clinic grid set-ups and scheduling manager platforms, and assists the Connected Care Manager and the Facility Telehealth Coordinator with proper telehealth coding and clinic set-up for other services, departments, and care lines across the facility.
ADMINISTRATIVE SUPPORT FUNCTIONS- 45%
Serves as a contact for patients, medical center staff, Veterans, community agencies, and any others who contact the program office. Answers telephone made to the Connected Care Program and provides required information and assistance, or makes assistance referrals to the appropriate nursing staff members.
Performs all clerical support duties required by the Connected Care team. Coordinates the prioritization of work to assure that work is completed in a timely manner.
Performs typing and filing, prepares materials for publication such as pamphlets, certificates, forms, graphs, technical manuals, or comparable items.
Provides data entry for all programs and documents used or distributed by the HT Team, including but not limited to Vista and MS Office software.
Prepares and distributes copies of documents and materials used by the Connected Care Program including memorandums, procedure and protocol handouts, teaching documents utilizing MS office for windows.
Assists with ordering office supplies required for daily operations for the Connected Care Program, specifically the HT program and any associated Telehealth/MHV staff, by assessing staff needs and placing warehouse orders via email. Organizes, maintains, and revises relevant materials, documents, the office SOP binder, and PowerPoint presentations for surveys such as the Commission on Accreditation of Rehabilitation Facilities (CARF), The Joint Commission, (TJC) and other purposes.
The incumbent maintains calendar of appointments for meetings, conference calls and other various scheduled activities. Schedules conferences, coordinates meetings, and takes minutes of various meetings pertaining to the Connected Care Program or any future assignments or projects. Transcribes minutes in prescribed format for review and approval by the meeting facilitator, and distributes to appropriate staff.
Performs other duties as assigned.
Work Schedule: Monday - Friday; 7:30AM - 4:00PM Position Description Title/PD#: Program Support Assistant (OA)/ PD# 21015-O Physical Requirements: The work is mostly sedentary, but also demands some standing during presentations, briefings, and outreach activities. Performance of duties requires walking, bending, lifting, and carrying of clinical folders, forms, and miscellaneous supplies to various locations within the medical facility.
Designated and/or random drug testing may be required
May serve a probationary period
Selective Service Registration is required for males born after 12/31/1959
A complete application package; Resume, Transcripts, etc.
Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.03/25/2024
You may qualify based on your experience as described below:
GS-6-Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assignments include a variety of standard clerical and support tasks in support of assigned Nursing Service. The work involves data entry and management, report generation, transcription and posting of minutes, writing correspondence, coordinating meetings, calendar maintenance, and assisting leaders and staff with a range of personnel actions. The employee handles most problems that arise, referring unusual and controversial issues to leadership.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
There is no educational substitution for the GS-06 level.
Additional information
The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions: All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/25/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12320685.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Martinsburg VA Medical Center
510 Butler Avenue
Martinsburg, WV 25405
US
Next steps
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/25/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12320685.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Martinsburg VA Medical Center
510 Butler Avenue
Martinsburg, WV 25405
US
Next steps
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
