This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/778685800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The GSA Office of Inspector General is seeking skilled candidates for the position of IT Specialist (Customer Support) in our Information Technology Division (JPM).
Location of position:
GSA Office of Inspector General
1800 F St NW
Washington, D.C. 20405
We are currently filling two vacancies, but additional vacancies may be filled as needed.
Learn more about this agency02/27/2024 to 03/11/2024
$99,200 - $153,354 per year
GS 12 - 13
FEW vacancies in the following location:
No
Yes—as determined by the agency policy.
Occasional travel - This position may require occasional travel.
No
Permanent
Full-time
Competitive
13 - The full performance level of this position is GS-13.
No
No
JP-2024-M-04 MP
778685800
Current or former competitive service federal employees.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Family members of a federal employee or uniformed service member who is or was, working overseas.
Certain current or former term or temporary federal employees of a land or base management agency.
Your application will be considered if you are a: Current career/career-conditional Federal employee in the competitive service; Reinstatement eligible; Special Appointing Authority eligible; VEOA eligible Veteran; ICTAP eligible; or OPM Interchange Agreement eligible.
As an IT Specialist in the GSA OIG Information Technology Division, you will work as part of a team responsible for the development, delivery and support of the OIG's information technology systems and services. The duties of this position may include, but are not limited to, the following responsibilities:
If selected, you must meet the following conditions:
The GS-12 salary range starts at $99,200 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
Applicants applying for the GS-12 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-11 level in the Federal service as described below:
IT SPECIALIST COMPETENCY REQUIREMENTS:
GS-12 SPECIALIZED EXPERIENCE REQUIREMENTS:
In addition to the competency outlined above, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service. Specialized experience is experience analyzing data to identify problematic trends or patterns in customer support requirements; providing organization-wide IT customer support services; and providing technical advice in troubleshooting hardware/software issues.
The GS-13 salary range starts at $117,962 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-12 level in the Federal service as described below:
IT SPECIALIST COMPETENCY REQUIREMENTS:
GS-13 SPECIALIZED EXPERIENCE REQUIREMENTS:
In addition to the competency outlined above, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is evaluating the effectiveness of installed IT systems and services; identifying customer IT needs and requirements; providing technical support and coordination in the planning and integration of network hardware upgrades and maintenance of new and existing systems; providing technical advice and assistance in one or more of the following areas: customer support, policies, project management, computer security and IT problems.
This job does not have an education qualification requirement.
Bargaining Unit Status: This position is ineligible for bargaining unit coverage.
If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.
Relocation-related expenses are not approved and will be your responsibility.
Additional vacancies may be filled from this announcement as needed. Management also has the right to fill this position through other means; or not at all.
We are also accepting applications from all U.S. Citizens and Nationals under Vacancy Announcement #JP-2024-M-05 DE. You must apply separately to each announcement to be considered for both.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated on the questions you answer during the application process, which will measure your overall possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan(ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed. For each job on your resume, provide:
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a GSA OIG employee, you are not required to submit an SF-50.
If you are a 30% or more disabled veteran, VEOA or VRA applicant or qualified spouse, widow/widower, or parent:
(a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
(b) If you are a disabled veteran, or are applying under VRA or VEOA as a spouse, widow/widower, or parent of a veteran, submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are a current Federal employee or Reinstatement Eligible: Submit your latest SF-50.
If you are eligible under an Interchange Agreement: Submit your latest SF-50.
If you are a former Peace Corp or VISTA volunteer: Submit your Description of Service.
If you are a current or former Land Management Agency Employee - Submit a and b:
(a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.
(b) Copy of your agency’s annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).
If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS’s People With Disabilities page.
If you are applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS for more information.
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
If you are a current or former political appointee: Submit your SF-50.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.
To begin, click the Apply Online button on the vacancy announcement.
If your application status in USAJOBS indicates you should contact the hiring agency for an update, that means your application has NOT been submitted successfully. You must return to your application and complete all steps outlined above prior to the announcement closing deadline. If your application has been successfully submitted, your application status in USAJOBS should show the date you applied along with a link to track your application status.
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
After the closing date/deadline:
Thank you for your interest in working for the GSA Office of Inspector General!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/778685800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
The Office of Inspector General (OIG) for the General Services Administration (GSA) is one of the original OIGs established by the Inspector General Act of 1978. OIG provides oversight through auditing, inspections, and investigations of GSA's extensive procurement, real property, and related programs and operations, which primarily support other federal agencies. Applicants are encouraged to review the work and accomplishments of the GSA OIG on our website, https://www.gsaig.gov/.