In this position you will work as the Product & Customer Experience Director in the Office of the Chief Information Officer. You will lead a cross-functional team in developing critical digital services, shape product vision, strategy, and culture that motivates the team and inspires the agency, build a culture of continuous learning, actively engage with other organizations, and be trusted to lead and deliver projects spanning multiple organizations and to make progress on multiple goals.
Summary
In this position you will work as the Product & Customer Experience Director in the Office of the Chief Information Officer. You will lead a cross-functional team in developing critical digital services, shape product vision, strategy, and culture that motivates the team and inspires the agency, build a culture of continuous learning, actively engage with other organizations, and be trusted to lead and deliver projects spanning multiple organizations and to make progress on multiple goals.
In this position, you will serve as Supervisory Information Technology Specialist (SysAnalysis). Typical assignments include:
Leading a team to build products delivering value to customers and stakeholders by leveraging industry-standard technology, methodologies, and trends found in the private sector.
Managing and leading a cross functional team for multiple existing & potential products varying in size and technical complexity.
Modeling and executing the full product life-cycle using modern solutions for product and services delivery in an iterative manner that meets the mission and user needs including problem definition, hypothesis generation and validation, user research and discovery, prototyping, and production ready software.
Performing needs analyses to define opportunities for new or improved products, services, or strategies which may include but not limited to research, customer listening, usability testing, advising, developing, and implementing solutions tailored to the unique project needs.
Using analytical skills to apply a wide range of qualitative and/or quantitative methods for assessing and improving outcomes. Effectively leverage data to inform product direction.
Fostering regular engagement with stakeholders, build trust and rapport, effectively balance stakeholders' needs with product priorities.
Fostering an environment of respect, diversity, equity, inclusion, accessibility, mutual support, flexibility, collaboration, continuous learning, and commitment to user needs across the team and agency.
What else do I need to know?
At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Public Trust/High Risk as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs please visit OPM Investigations.
Please ensure you meet the qualification requirements described below.
Key Requirements:
You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
Selective Service registration required.
You must be able to obtain and maintain a Government credit card.
Please review "Other Information" section for additional key requirements.
Qualifications
The qualification requirements listed below must be met by the closing date of this announcement.
To qualify for this position at the GS-15 level (starting salary $136,908), you must possess one full year of specialized experience equivalent to at least the GS-14 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the Federal or Private Sector and must demonstrate all of the following:
Experiencing using advanced measurement techniques to measure success and impact across multiple digital services; AND
Demonstrated history of synthesizing (e.g. affinity mapping, personas) information about users/customers and incorporating learnings into the strategic direction of the product and teaching others these skills; AND
Experience writing clearly and concisely; communicating and collaborating to build a cohesive vision for a broader product portfolio in the context of a parent organization; and building consensus across various stakeholder groups; AND
Experiencing leading a cross-functional product team that works through problems to deliver value iteratively to users, independently finding novel/creative solutions or guiding other product managers.
GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Please read the following important information to ensure we have everything we need to consider your application:
Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
Please limit your resume to three pages. If more than three pages are submitted, only the first three pages will be reviewed to determine your eligibility and qualifications.
Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.
Are you qualifying based on your work experience?
Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized byexperience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level.
Are you a current or former FEMA Reservist/DAE employee? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.
Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified."
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the "requirements" section of this announcement.
Additional information
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
DHS uses E-verify, an internet based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
This announcement may be used to fill one or more vacancies.
All candidates must be able to deploy with little or no advance notice to anywhere in the United States and its territories for an extended period of time.
A one year probationary period is required for new Federal competitive service employees and new supervisors and managers.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation process includes the below three assessments by subject matter experts:
Resume review: Human Resources Specialists and Subject Matter Experts will review the first three (3) pages of your resume (starting with your work experience) to determine your technical qualifications for the position based on the required competencies. If more than 3 pages are submitted, only the first 3 pages starting with your work experience will be reviewed to determine your eligibility/qualifications. In describing your experience, be clear and specific and include start and end dates for each position. We may not make assumptions regarding your experience.
Written Assessment: If you pass the resume review, you will be given a written assessment. Your response to the written assessment will be used to measure your depth of knowledge in relation to the required competencies for the position. All passing candidates will move to the next phase.
Qualifying phone interviews: At this phase, qualified candidates will have at least one phone interview to further assess whether their experience meets the required competencies. Qualified candidates may meet with more than one Subject Matter Expert for that determination to be made. Applicants who are extended a qualifying phone interview receive instructions via e-mail on registering for available interview time slots. Please pay close attention to your e-mail, including junk/spam folders, for e-mail notifications.
After a final qualifications check for candidates who may qualify at the GS-15 level, you will be evaluated based on Category Rating and Selection procedures for placement in one of the following categories:
Best Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies as determined by the job analysis.
Well Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies as determined by the job analysis.
Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies as determined by the job analysis.
Ranking and preference:Veteran's preference applies to all selections made under competitive examining in accordance with Part 337 of 5 CFR. Veteran's Preference will be applied to applicants who move forward after the qualifying phone interviews.
The "Best Qualified" applicants will be issued to the Selecting Official by the Human Resources Office. Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. Based upon your category and score, you may be referred for interviews with CISA or other federal agencies. View information on https://www.fedshirevets.gov.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Do not include any photos, personally identifying information (PII) (including birthday and social security numbers), or personal information such as age, gender, religious affiliation, medical history, etc. Resumes that include any of this information will be disqualified.
You must provide the following supporting documentation for your application package, including:
Resume. Please limit your resume to three pages. If more than three pages are submitted, only the first five pages will be reviewed to determine your eligibility and qualifications. For resume writing guidance, please review the requirements section of this announcement or visit the USAJobs Resource Center.
Responses to the job questionnaire. You will be directed to the online job questionnaire once you begin the application process..
Are you a veteran? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) and/or documentation of service-connected disability. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. Certifications must be on letterhead of the appropriate military branch and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service (e.g. honorable, dishonorable, general etc.). View more veterans' information.
Are you a current or former federal employee? You will need to upload an SF-50 that demonstrates your experience at the next lower grade level. We recommend submitting a promotion with an effective date more than one year (1) year old or Within-Grade-Increase at the highest grade held. Award SF-50's do not include all the required information and will not be accepted.
Are you claiming special priority selection rights under the Interagency/Career Transition Assistance Program (ICTAP/CTAP)? Submit copies of your:
Agency Notice
Most recent performance rating, and
Most recent SF-50, Notification of personnel Action, noting your current position, grade level and duty location.
Are you a current/former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
Position title
Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
Agency
Beginning and ending dates of appointment
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above by 11:59pm (EST) on the closing date of the announcement.
To begin, click the "Apply Online" button on the job announcement posting.
Follow the directions to register or login if you have an existing account.
Submit all required documents and complete the assessment questionnaire.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
Upon completion of your application, you will receive an acknowledgement email.
Applications and supporting documentation will not be accepted by mail or email. All application materials, including transcripts, must be in English. It is your responsibility to verify that any information entered or uploaded is received and is accurate. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, Human Resources will not be able to view it in your application.
Note: One or more positions may be filled using this vacancy announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
If you have questions about this announcement or the application process, please contact the Human Resources Specialist listed in the Agency Contact Information prior to the close of the announcement.
An employee, job applicant, or an individual acting on behalf of the employee, may request a Reasonable Accommodation by emailing FEMA-Reasonable-Accommodation@fema.dhs.gov with "time sensitive" in the subject line.
To review the common definitions of terms found in this announcement, please visit the DHS Common Definitions page.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and action, including the invitation to take the USA Hire assessment. The Application Status will appear along with the date your application was last updated.
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and possible interviews. We will notify you by email after each of these steps has been completed.
If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to respond, fail to meet the conditions of employment, or fail any other pre-employment requirements (such as the background investigation), we may rescind a tentative job offer.
For information on the Federal employment application process, please visit the USA Jobs Help Center. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management (OPM) guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
The OPM must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Do not include any photos, personally identifying information (PII) (including birthday and social security numbers), or personal information such as age, gender, religious affiliation, medical history, etc. Resumes that include any of this information will be disqualified.
You must provide the following supporting documentation for your application package, including:
Resume. Please limit your resume to three pages. If more than three pages are submitted, only the first five pages will be reviewed to determine your eligibility and qualifications. For resume writing guidance, please review the requirements section of this announcement or visit the USAJobs Resource Center.
Responses to the job questionnaire. You will be directed to the online job questionnaire once you begin the application process..
Are you a veteran? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) and/or documentation of service-connected disability. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. Certifications must be on letterhead of the appropriate military branch and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service (e.g. honorable, dishonorable, general etc.). View more veterans' information.
Are you a current or former federal employee? You will need to upload an SF-50 that demonstrates your experience at the next lower grade level. We recommend submitting a promotion with an effective date more than one year (1) year old or Within-Grade-Increase at the highest grade held. Award SF-50's do not include all the required information and will not be accepted.
Are you claiming special priority selection rights under the Interagency/Career Transition Assistance Program (ICTAP/CTAP)? Submit copies of your:
Agency Notice
Most recent performance rating, and
Most recent SF-50, Notification of personnel Action, noting your current position, grade level and duty location.
Are you a current/former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
Position title
Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
Agency
Beginning and ending dates of appointment
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above by 11:59pm (EST) on the closing date of the announcement.
To begin, click the "Apply Online" button on the job announcement posting.
Follow the directions to register or login if you have an existing account.
Submit all required documents and complete the assessment questionnaire.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
Upon completion of your application, you will receive an acknowledgement email.
Applications and supporting documentation will not be accepted by mail or email. All application materials, including transcripts, must be in English. It is your responsibility to verify that any information entered or uploaded is received and is accurate. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, Human Resources will not be able to view it in your application.
Note: One or more positions may be filled using this vacancy announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
If you have questions about this announcement or the application process, please contact the Human Resources Specialist listed in the Agency Contact Information prior to the close of the announcement.
An employee, job applicant, or an individual acting on behalf of the employee, may request a Reasonable Accommodation by emailing FEMA-Reasonable-Accommodation@fema.dhs.gov with "time sensitive" in the subject line.
To review the common definitions of terms found in this announcement, please visit the DHS Common Definitions page.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and action, including the invitation to take the USA Hire assessment. The Application Status will appear along with the date your application was last updated.
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and possible interviews. We will notify you by email after each of these steps has been completed.
If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to respond, fail to meet the conditions of employment, or fail any other pre-employment requirements (such as the background investigation), we may rescind a tentative job offer.
For information on the Federal employment application process, please visit the USA Jobs Help Center. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management (OPM) guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
The OPM must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
