In this position you will work as the Product & Customer Experience Director in the Office of the Chief Information Officer. You will lead a cross-functional team in developing critical digital services, shape product vision, strategy, and culture that motivates the team and inspires the agency, build a culture of continuous learning, actively engage with other organizations, and be trusted to lead and deliver projects spanning multiple organizations and to make progress on multiple goals.
Summary
In this position you will work as the Product & Customer Experience Director in the Office of the Chief Information Officer. You will lead a cross-functional team in developing critical digital services, shape product vision, strategy, and culture that motivates the team and inspires the agency, build a culture of continuous learning, actively engage with other organizations, and be trusted to lead and deliver projects spanning multiple organizations and to make progress on multiple goals.
Individuals who do not meet the requirements shown below may apply under FEMA-692630-DRB-12228581-DE, which is open to the public. This job is open to: Status Candidates; DRRA Eligibles; Former Overseas Employees; CTAP; ICTAP; VRA; VEOA; 30% or More Disabled veterans; Schedule A; Military Spouses; Peace Corps; Americorps; Vista; Land/Base Management; Boren Awardees; and, Interchange Agreement Eligibles.
In this position, you will serve as Supervisory Information Technology Specialist (SysAnalysis). Typical assignments include:
Leading a team to build products delivering value to customers and stakeholders by leveraging industry-standard technology, methodologies, and trends found in the private sector.
Managing and lead a cross functional team for multiple existing & potential products varying in size and technical complexity.
Modeling and executing the full product life-cycle using modern solutions for product and services delivery in an iterative manner that meets the mission and user needs including problem definition, hypothesis generation and validation, user research and discovery, prototyping, and production ready software.
Performing needs analyses to define opportunities for new or improved products, services, or strategies which may include but not limited to research, customer listening, usability testing, advising, developing, and implementing solutions tailored to the unique project needs.
Using analytical skills to apply a wide range of qualitative and/or quantitative methods for assessing and improving outcomes. Effectively leverage data to inform product direction.
Fostering regular engagement with stakeholders, build trust and rapport, effectively balance stakeholders' needs with product priorities.
Fostering an environment of respect, diversity, equity, inclusion, accessibility, mutual support, flexibility, collaboration, continuous learning, and commitment to user needs across the team and agency.
What else do I need to know?
At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Public Trust/High Risk as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs please visit OPM Investigations.
Please ensure you meet the qualification requirements described below.
Key Requirements:
You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
Selective Service registration required.
Current federal employees must meet time-in-grade requirements.
You must be able to obtain and maintain a Government credit card.
Please review "Other Information" section for additional key requirements.
Qualifications
Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service. The time-in-grade and qualification requirements must be met within 30 days of the closing date of this announcement.
The qualification requirements listed below must be met by the closing date of this announcement.
To qualify for this position at the GS-15 level (starting salary $136,908), you must possess one full year of specialized experience equivalent to at least the GS-14 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the Federal or Private Sector and must demonstrate all of the following:
Experiencing using advanced measurement techniques to measure success and impact across multiple digital services; AND
Demonstrated history of synthesizing (e.g. affinity mapping, personas) information about users/customers and incorporating learnings into the strategic direction of the product and teaching others these skills; AND
Experience writing clearly and concisely; communicating and collaborating to build a cohesive vision for a broader product portfolio in the context of a parent organization; and building consensus across various stakeholder groups; AND
Experiencing leading a cross-functional product team that works through problems to deliver value iteratively to users, independently finding novel/creative solutions or guiding other product managers.
GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Are you qualifying based on your work experience?
Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized byexperience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level.
Are you a current or former FEMA Reservist/DAE employee? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.
Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified."
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the "requirements" section of this announcement.
Additional information
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
DHS uses E-verify, an internet based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
This announcement may be used to fill one or more vacancies.
All candidates must be able to deploy with little or no advance notice to anywhere in the United States and its territories for an extended period of time.
A one year probationary period is required for new Federal competitive service employees and new supervisors and managers.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation process includes the below three assessments by subject matter experts:
Resume review: Human Resources Specialists and Subject Matter Experts will review the first three (3) pages of your resume (starting with your work experience) to determine your technical qualifications for the position based on the required competencies. If more than 3 pages are submitted, only the first 3 pages starting with your work experience will be reviewed to determine your eligibility/qualifications. In describing your experience, be clear and specific and include start and end dates for each position. We may not make assumptions regarding your experience.
Written Assessment: If you pass the resume review, you will be given a written assessment. Your response to the written assessment will be used to measure your depth of knowledge in relation to the required competencies for the position. All passing candidates will move to the next phase.
Qualifying phone interviews: At this phase, qualified candidates will have at least one phone interview to further assess whether their experience meets the required competencies. Qualified candidates may meet with more than one Subject Matter Expert for that determination to be made. Applicants who are extended a qualifying phone interview receive instructions via e-mail on registering for available interview time slots. Please pay close attention to your e-mail, including junk/spam folders, for e-mail notifications.
We recommend that you preview the online questions for this announcement before you start the application process.
Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veteran must 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement. (Note: Veteran's preference does not apply under Merit Promotion procedures. View VEOA information on Feds Hire Vets.)
Interagency Career Transition Assistance Program (ICTAP/CTAP) Eligibles: If you have never worked for the federal government, you are not ICTAP/CTAP eligible. View information about ICTAP/CTAP eligibility on OPM's Career Transition Resources website. In addition, you must submit the supporting documents listed under the required documents section of this announcement. Well-Qualified is defined as those applicants who are rated with a minimum score of 85.00 for this position.
Interview Requirement: Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Do not include photos, personally identifying information (PII) (including birthday and social security numbers), or personal information such as age, gender, medical history, etc. Resumes that include any of this information will be disqualified.
You must provide the following supporting documentation for your application package, including:
Resume. Please limit your resume to three pages. Only the first three pages will be reviewed to determine eligibility and qualifications.
Responses to the job questionnaire. You will be directed to the online job questionnaire during the application.
Are you a current or former federal employee? Upload documentation that supports your eligibility. Award SF-50's do not include all the required information and will not be accepted.
Are you eligible for appointment based on current or previous competitive status eligibility? We need to verify your competitive status eligibility and qualifications at the next lower level. You may need to upload multiple SF-50's, one that shows your competitive eligibility and another for time in grade:
Competitive Eligibility: Submit an SF-50 that demonstrates your current or previous appointment to a permanent or conditional competitive service position, including your current or highest grade level, career or career conditional tenure and status in the competitive service, or proof of permanent appointment if applying based on an interchange agreement. We recommend submitting your last promotion SF-50, current SF-50, or within-grade increase SF-50.
Time in grade: If you are applying for a higher grade, you may need to provide an additional SF-50. We recommend submitting a promotion with an effective date more than one year (1) year old or Within-Grade-Increase at the highest grade held.
Are you a current or former FEMA Stafford Act employee who is eligible for appointment based on the Disaster Recovery Reform Act (DRRA)? You may be eligible if you have served as a FEMA Stafford Act employee for three or more years since August 1, 2014, without a break in service. Upload the following documents (you may be found ineligible if both documents are not uploaded):
DRRA Eligibility: Submit a copy of your "Notice of DRRA Eligibility" provided by OCHCO. If you believe that you may be eligible, but have not received your notice, please reach out to the HR Specialist listed in the announcement.
Reservist Stafford Act Employees will be required to submit a copy of their most recent SF-50 as well as a copy of the "DRRA Notice of Eligibility" issued by FEMA. Applicants who believe they are eligible, but have not received a "Notice of Eligibility," should contact the FEMA representative listed in the "Agency contact information" section of this announcement.
Experience at the next lower level: Submit a copy of your most recent (or highest grade) SF-50. We recommend submitting a promotion with an effective date more than one year (1) year old or Within-Grade-Increase at the highest grade held.
Are you eligible for appointment under a non-competitive hiring authority, such as Schedule A, eligible veterans, certain military spouses, etc.? Upload supporting documentation specific to the non-competitive hiring authority. Please do not include any personal medical history. For additional information please visit:
Are you claiming special priority selection rights under the Interagency/Career Transition Assistance Program (ICTAP/CTAP)? Upload the following:
Agency Notice
Most recent performance rating, and
Most recent SF-50, with your current position, grade level and duty location.
Other Supporting Documentation (submit if applicable to you)
Are you a veteran? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) and/or documentation of service-connected disability. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. Certifications must be on letterhead of the appropriate military branch and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service (e.g. honorable, dishonorable, general etc.). View more veterans' information.
Are you a Boren Awardee? Submit a copy of your National Security Education Program (NSEP) certification letter. You may be asked to provide a copy of your recent performance appraisal and or incentive awards.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above by 11:59pm (EST) on the closing date of the announcement.
To begin, click the "Apply Online" button on the job announcement posting.
Follow the directions to register or login if you have an existing account.
Submit all required documents and complete the assessment questionnaire.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
Upon completion of your application, you will receive an acknowledgement email.
Applications and supporting documentation will not be accepted by mail or email. All application materials, including transcripts, must be in English. It is your responsibility to verify that any information entered or uploaded is received and is accurate. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, Human Resources will not be able to view it in your application.
Note: One or more positions may be filled using this vacancy announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
If you have questions about this announcement or the application process, please contact the Human Resources Specialist listed in the Agency Contact Information prior to the close of the announcement.
An employee, job applicant, or an individual acting on behalf of the employee, may request a Reasonable Accommodation by emailing FEMA-Reasonable-Accommodation@fema.dhs.gov with "time sensitive" in the subject line.
To review the common definitions of terms found in this announcement, please visit the DHS Common Definitions page.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and action, including the invitation to take the USA Hire assessment. The Application Status will appear along with the date your application was last updated.
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and possible interviews. We will notify you by email after each of these steps has been completed.
If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to respond, fail to meet the conditions of employment, or fail any other pre-employment requirements (such as the background investigation), we may rescind a tentative job offer.
For information on the Federal employment application process, please visit the USA Jobs Help Center. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management (OPM) guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
The OPM must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Do not include photos, personally identifying information (PII) (including birthday and social security numbers), or personal information such as age, gender, medical history, etc. Resumes that include any of this information will be disqualified.
You must provide the following supporting documentation for your application package, including:
Resume. Please limit your resume to three pages. Only the first three pages will be reviewed to determine eligibility and qualifications.
Responses to the job questionnaire. You will be directed to the online job questionnaire during the application.
Are you a current or former federal employee? Upload documentation that supports your eligibility. Award SF-50's do not include all the required information and will not be accepted.
Are you eligible for appointment based on current or previous competitive status eligibility? We need to verify your competitive status eligibility and qualifications at the next lower level. You may need to upload multiple SF-50's, one that shows your competitive eligibility and another for time in grade:
Competitive Eligibility: Submit an SF-50 that demonstrates your current or previous appointment to a permanent or conditional competitive service position, including your current or highest grade level, career or career conditional tenure and status in the competitive service, or proof of permanent appointment if applying based on an interchange agreement. We recommend submitting your last promotion SF-50, current SF-50, or within-grade increase SF-50.
Time in grade: If you are applying for a higher grade, you may need to provide an additional SF-50. We recommend submitting a promotion with an effective date more than one year (1) year old or Within-Grade-Increase at the highest grade held.
Are you a current or former FEMA Stafford Act employee who is eligible for appointment based on the Disaster Recovery Reform Act (DRRA)? You may be eligible if you have served as a FEMA Stafford Act employee for three or more years since August 1, 2014, without a break in service. Upload the following documents (you may be found ineligible if both documents are not uploaded):
DRRA Eligibility: Submit a copy of your "Notice of DRRA Eligibility" provided by OCHCO. If you believe that you may be eligible, but have not received your notice, please reach out to the HR Specialist listed in the announcement.
Reservist Stafford Act Employees will be required to submit a copy of their most recent SF-50 as well as a copy of the "DRRA Notice of Eligibility" issued by FEMA. Applicants who believe they are eligible, but have not received a "Notice of Eligibility," should contact the FEMA representative listed in the "Agency contact information" section of this announcement.
Experience at the next lower level: Submit a copy of your most recent (or highest grade) SF-50. We recommend submitting a promotion with an effective date more than one year (1) year old or Within-Grade-Increase at the highest grade held.
Are you eligible for appointment under a non-competitive hiring authority, such as Schedule A, eligible veterans, certain military spouses, etc.? Upload supporting documentation specific to the non-competitive hiring authority. Please do not include any personal medical history. For additional information please visit:
Are you claiming special priority selection rights under the Interagency/Career Transition Assistance Program (ICTAP/CTAP)? Upload the following:
Agency Notice
Most recent performance rating, and
Most recent SF-50, with your current position, grade level and duty location.
Other Supporting Documentation (submit if applicable to you)
Are you a veteran? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) and/or documentation of service-connected disability. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. Certifications must be on letterhead of the appropriate military branch and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service (e.g. honorable, dishonorable, general etc.). View more veterans' information.
Are you a Boren Awardee? Submit a copy of your National Security Education Program (NSEP) certification letter. You may be asked to provide a copy of your recent performance appraisal and or incentive awards.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above by 11:59pm (EST) on the closing date of the announcement.
To begin, click the "Apply Online" button on the job announcement posting.
Follow the directions to register or login if you have an existing account.
Submit all required documents and complete the assessment questionnaire.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
Upon completion of your application, you will receive an acknowledgement email.
Applications and supporting documentation will not be accepted by mail or email. All application materials, including transcripts, must be in English. It is your responsibility to verify that any information entered or uploaded is received and is accurate. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, Human Resources will not be able to view it in your application.
Note: One or more positions may be filled using this vacancy announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
If you have questions about this announcement or the application process, please contact the Human Resources Specialist listed in the Agency Contact Information prior to the close of the announcement.
An employee, job applicant, or an individual acting on behalf of the employee, may request a Reasonable Accommodation by emailing FEMA-Reasonable-Accommodation@fema.dhs.gov with "time sensitive" in the subject line.
To review the common definitions of terms found in this announcement, please visit the DHS Common Definitions page.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and action, including the invitation to take the USA Hire assessment. The Application Status will appear along with the date your application was last updated.
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and possible interviews. We will notify you by email after each of these steps has been completed.
If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to respond, fail to meet the conditions of employment, or fail any other pre-employment requirements (such as the background investigation), we may rescind a tentative job offer.
For information on the Federal employment application process, please visit the USA Jobs Help Center. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management (OPM) guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
The OPM must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
