Serves as the Quality Control Specialist for Air Traffic EnRoute, Terminal facilities and District Support Programs. Services as the Quality Control Specialist point of contact for the facilities and district programs. Responsibilities are in the Quality Control Program, reporting directly to the Support Manager for Quality Control. Assignments include data collection, preparation of accident/incident packages, transcriptions of voice recordings for the purpose of litigation.
Summary
Serves as the Quality Control Specialist for Air Traffic EnRoute, Terminal facilities and District Support Programs. Services as the Quality Control Specialist point of contact for the facilities and district programs. Responsibilities are in the Quality Control Program, reporting directly to the Support Manager for Quality Control. Assignments include data collection, preparation of accident/incident packages, transcriptions of voice recordings for the purpose of litigation.
Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-related duties.
As the Memphis District Quality Control Specialist, the incumbent performs the following duties. Investigates air traffic incidents and accidents for all Memphis Facilities to include eight FAA facilities (both Terminal and En-Route). Performs multiple and varying assignments under the limited direction of a manager and acts as an individual contributor performing some leadership functions for the Quality Control Program. Applies experience and advanced knowledge of Quality Control/Quality Assurance and Air Traffic rules and regulations. Manage Freedom of Information Act requests, minister external/internal evaluations, records management and preparation of voice re-recordings. Plans, develops, monitors and executes all actions required to assist the management of the Quality Control Program. Researches, analyzes, and ensures compliance with air traffic and safety policies and procedures for all Memphis facilities. Creates and processes air traffic accident packages in compliance with applicable JO Orders. Creates and processes Mandatory Occurrence Reports (MORs). Consistently leads and facilitates System Service Reviews (SSRs), Traffic Management Reviews (TMRs), and Internal Compliance Verification (ICV) team meetings to make recommendations for improvements to the NAS. Creates and processes Systemic Issue Reviews (SYSIRs). Creates, processes, and validates Operational Skills Assessments (OSAs) for air traffic. Manages facility Pacific Approvals Registry and Monitoring Organization-Large Height Deviation (PARMO/LHD) and Oceanic Error Reporting (OER) programs. Participates in national ATOP/Oceanic Error reporting discussions/meetings, and provides recommendations to improve safety. Manages Memphis District Air Traffic FOIA programs. Interprets and routinely provides guidance on Quality Control/Quality Assurance and Air traffic rules and regulations to Memphis Air Traffic personnel and management. Performs Airspace and Procedures tasks, such as development of a Letter of Agreement (LOA). Performs as the District SME for Open Skies Flights. Frequently communicates with and fulfills requests in a timely manner from multiple lines of business (LOBs) such as Flight Standards, FAA Litigation, NTSB, FOIA, Flight Service, SERCO, National Weather Service (NWS), FAA Automation, Tech-Ops, ATO Safety Group, State of Alaska, Western Service Center (WSA) Quality Control Group (QCG) and Quality Assurance Group (QAG), as well as several external groups such as pilots, aviation companies and military. Interacts with and provides analysis and feedback to pilots and aviation companies on pilot deviations, TCAS RA events, operational constraints, and air traffic rules/regulations. Manages and is the subject matter expert (SME) for several different automation applications/tools to review and investigate incidents such as MiroEARTs radar data, SatoriM playback tool, FALCON playback tool, Camtasia, Digital Audio Legal Recorder (DALR), ADS-B Performance Monitor, and SkyReplay for the ATOP system. Is the Point of Contact (POC) and SME for CEDAR for all Memphis AT facilities and frequently troubleshoots technical issues for the workforce. Utilizes AAP Portal, Business Objects, Knowledge Services Network (KSN), Huddle, AISR, Defense Internet NOTAM Service. Tests, troubleshoots, analyzes, and makes recommendations for the FALCON with ADS-B development and testing. Tests, troubleshoots, analyzes, and makes recommendations on the FALCON for MEARTS testing. Enables the development team to finalize a FALCON playback tool that can be used for MEARTS radar and include ADS-B tracks that can be used across the NAS as well as other MEARTS facilities. Contacts are both internal and external to the agency. Contacts are to share information and explain applications of policies and procedures.
Selective Service Registration is required for males born after 12/31/1959.
Must submit an SF50 (See Required Documents)
Qualifications
FV-G: To qualify at this level you must demonstrate that you possess at least one year of specialized experience equivalent to FV-F FG/GS-5-9. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience includes: Experience with the FAA Quality Control Program as it relates to aircraft accidents/incidents. Experience with researching and analyzing data, and inputting it into the Quality Control System
OR,
Substitution of Education: Ph.D. or equivalent doctoral degree; Education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, 3 full years of progressively higher level graduate education leading to such a degree; Education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, LL.M., if related; Education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination of education and experience may be qualifying for this position.
Refer to OPM's Operating Manual Qualification Standards at: http://www.opm.gov/qualifications/SEC-IV/A/gs-admin.asp for more information. To qualify based on education at either grade level, you must submit a copy of your college or university transcript. Failure to do so will result in loss of consideration. (See Required Documents section). Schools must be accredited by an accrediting institution recognized by the U.S. Department of Education. Accreditation may be verified at the following website: www.ed.gov/admins/finaid/accred/index.html.
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information
We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/working_here/financial_disclosure_requirements
The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.
Some, none or all may be interviewed.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each Knowledge, Skills, or Ability, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.
Qualification requirements must be met by the closing date of this vacancy announcement. Applicants may be asked to verify information on your application for employment with the FAA.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Notification of Personnel Action: The SF-50 must be received by the closing date of this announcement in order to receive consideration.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month and year (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.
Federal Aviation Administration
ASO Regional HR Services Branch
1701 Columbia Avenue
AHF-S510
College Park, GA 30337
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Notification of Personnel Action: The SF-50 must be received by the closing date of this announcement in order to receive consideration.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month and year (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.
Federal Aviation Administration
ASO Regional HR Services Branch
1701 Columbia Avenue
AHF-S510
College Park, GA 30337
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
