This position is in the Data Management Center (DMC), Operations Directorate, Selective Service System (SSS), an independent agency which serves the emergency manpower needs of the Military by conscripting untrained manpower, or personnel with professional health care skills. The Data Management Center processes the registration materials sent in by men who register. In support of the registration and managing records.
Summary
This position is in the Data Management Center (DMC), Operations Directorate, Selective Service System (SSS), an independent agency which serves the emergency manpower needs of the Military by conscripting untrained manpower, or personnel with professional health care skills. The Data Management Center processes the registration materials sent in by men who register. In support of the registration and managing records.
Government-wide (All) - Current/former permanent competitive service employees in the federal government, including well-qualified surplus and displaced federal employees (CTAP and ICTAP) in the local commuting area. Persons eligible for non-competitive appointment under a special hiring authority or certain veterans may also apply (See "Benefits and Other Information").
As a Contact Representative at the GS-0962-06/07/08 some of your typical work assignments may include:
Responds to telephone inquiries in regard to the Military Selective Act.
Analyzes questions from callers and takes appropriate action in providing an accurate and concise response.
Updates the Registrant and/or Compliance data bases or suspense files.
Analyzes numerous recurring and non-recurring computer-generated output reports.
Prepares hard copy source input to correct data fields in error or enters raw data via remote terminal station.
Maintains control of National Headquarters controlled correspondence.
Reviews incoming written inquiries and forms to determine necessary action and makes required record changes.
Prepares responses, when necessary
Verifies output reports completed in a previous cycle to ensure resubmission action is taken.
Trains new personnel on procedures of their job and the various offices within the organization.
Performs research of data bases in support of special projects regarding registrant and potential registrants files.
Handle federal and agency specific policy, procedures and guidelines regarding Personally Identifiable Information (PII).
Analyzes contents on source documents (hardcopy and image), multiple databases, and other record sources to determine the correct response to inquiries, resolve problems, obtain missing information or correct the data, and researches necessary sources.
Coding or inputting corrective information for subsequent computer processing.
Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area.
Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within 30 days unless you have requested an accommodation for a medical or religious reason.
At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy.
Must be a U.S. Citizen.
Males born after 12-31-59 must be registered for Selective Service.
Résumé and supporting documents (See How To Apply).
Suitable for Federal employment, determined by a background investigation.
May be required to successfully complete a probationary period.
Qualifications
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). You must include an SF-50 (you may need to submit more than one) that supports meeting this requirement with your application package.
All qualification requirements must be met by midnight (Eastern Time) on the closing date of this vacancy announcement.
Qualifying experience for the GS-08 includes one year of specialized experience comparable to GS-07 which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience includes: Advising and assisting the public with a variety of problems, questions, and situations through telephonic, written, and electronic means; inputs, retrieves, analyzes, edits registration data and special computer generated reports, and researches. Ability and skill in applying interpersonal relations such as showing understanding, courtesy, teach, empathy and concern in order to develop and maintain professional relationships. Keeps supervisor and leads information of the progress, unusual problems or issues which affect the operations including any precedent-setting activities and training new employees of the policy, procedures and processes of the office.
Qualifying experience for the GS-07 includes one year of specialized experience comparable to GS-06 which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience includes: Advising and assisting the public with a variety of problems, questions, and situations through telephonic, written, and electronic means; inputs, retrieves, analyzes, edits registration data and special computer generated reports, and researches and analyzes current and proposed operating programs to evaluate their effectiveness in achieving objectives. Skills and ability to be flexible in order to adapt to change, new technology and information, and new work methods or changing conditions.
Qualifying experience for GS-06 includes one year of specialized experience comparable to GS-05 which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience includes: customer service, flexibility, reading, reasoning, self-management, teamwork, technical competence, writing clear communication.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
If education is a basic requirement or you are qualifying all or in part based on your education, you must submit transcripts (official or unofficial). Failure to submit transcripts may result in an ineligible rating.
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program.
Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion consideration, you must be: 1) a preference eligible; or 2) a veteran separated after 3 or more years of continuous active service performed under honorable conditions (you must submit a DD214-member copy 4).
Career Transition Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) submit the appropriate documentation to support your CTAP or ICTAP eligibility; and 3) be rated well-qualified for the position. To be well qualified the evaluation of your resume and supporting documentation must place you at an 85 or above for consideration under merit promotion procedures.
For information on eligibility criteria and required documentation, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp.
Selective Service: The Defense Authorization Act of 1986 requires that all male applicants born after 12/31/59 who are required to register under the Military Selective Service Act, be registered or they are not eligible for appointment to this position. For further information concerning Selective Service requirements, go to: http://www.sss.gov/
Reasonable Accommodation Statement: Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
EEO Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, status as a parent, genetic information, disability, age, membership or non-membership in an employee organization, or on the basis of personal favoritism.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire.
If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Your Resume (if you submit a personally developed resume, curriculum vitae, or any other written format, be sure to include a detailed description of your job-related qualifications, beginning/ending dates, and hours worked per week, for each paid and non-paid position you included).
Assessment Questionnaire responses
Standard Form 50 (applies to current or former Federal service employees)
Performance Appraisal OR a written statement as to why one can not be provided must be submitted (applies to current Federal service employees). Your performance appraisal must be your most recent (within the previous 18 months) performance appraisal.
College Transcripts that reflect the required degree and/or course work. You may submit official, unofficial, or a self-certified list of course titles, grades earned, completion dates, and the number of semester or quarter hours earned. Delete if job does not have a positive education requirement (Basic Requirements)Other Supporting Documents: (only submit if applicable to you)
College transcripts if qualifying all or in part based on your education. You may submit official, unofficial, or a self-certified list of course titles, grades earned, completion dates, and number of semester or quarter hours earned.
VEOA documentation (e.g., DD-214 Member Copy 4, SF-15, VA letter, etc.)
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
Your Resume (if you submit a personally developed resume, curriculum vitae, or any other written format, be sure to include a detailed description of your job-related qualifications, beginning/ending dates, and hours worked per week, for each paid and non-paid position you included).
Assessment Questionnaire responses
Standard Form 50 (applies to current or former Federal service employees)
Performance Appraisal OR a written statement as to why one can not be provided must be submitted (applies to current Federal service employees). Your performance appraisal must be your most recent (within the previous 18 months) performance appraisal.
College Transcripts that reflect the required degree and/or course work. You may submit official, unofficial, or a self-certified list of course titles, grades earned, completion dates, and the number of semester or quarter hours earned. Delete if job does not have a positive education requirement (Basic Requirements)Other Supporting Documents: (only submit if applicable to you)
College transcripts if qualifying all or in part based on your education. You may submit official, unofficial, or a self-certified list of course titles, grades earned, completion dates, and number of semester or quarter hours earned.
VEOA documentation (e.g., DD-214 Member Copy 4, SF-15, VA letter, etc.)
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
