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As a Senior Design Strategist, you will Develop, plan and lead customer experience projects that involve multidisciplinary teams and multiple research methods.
Location of position: GSA, Office of Customer Experience (OCE). This is a full-time remote position. Location will be negotiated once selection has been made.
The Office of Customer Experience is responsible for improving the end-to-end experience of GSA customers by aligning operations to customer needs.
03/24/2023 to 04/07/2023
$116,393 - $183,500 per year
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
GS 14
Yes - Category 3 -Full-time Remote-Location TBD
Not applicable, this is a remote position.
Occasional travel - Occasional travel may be required for meetings and/or training.
No
Permanent -
Full-time -
Competitive
14 - FPL
No
No
23STFB140SFDE
715193400
Federal employees who meet the definition of a "surplus" or "displaced" employee.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
US Citizens and National (Residents of American Samoa and Swains Island)
The Office of Customer Experience purpose of work is to develop and implement strategies, procedures, and
practices intended to improve the customer experience and transform GSA to respond to continuously
evolving customer needs.
As a Senior Design Strategist for the region/agency you will be responsible for performing the
following duties:
If selected, you must meet the following conditions:
For each job on your resume, provide:
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-14 base salary range starts at $99,908.00 per year. Locality pay will be determined once the duty location has been established.
To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service.
Specialized experience is experience participating and contributing to projects focused on customer experience, service design and/or qualitative and quantitative research; developing and implementing strategies, procedures, and practices to improve the customer experience, additionally:
● Using the multiple phases of the design process (e.g., research, synthesis, prototyping, implementing, measuring).
● Developing and facilitating workshops, meetings, and other interactive sessions using inclusive methods and practices (e.g., interviews, co-design).
● Creating design artifacts (e.g., journey maps, personas, wireframes, storyboards) using an iterative process.
● Documents, packages, and presentations of findings, insights, recommendations, pilot and other implementation results, and evaluations via reports, presentations, and other outputs.
This job does not have an education qualification requirement.
Bargaining Unit status: Varies by location
Relocation-related expenses are not approved and will be your responsibility.
Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.
We are currently filling one vacancy, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area, as needed; through other means; or not at all
On a case-by-case basis, the following incentives may be approved:
Selected applicants may qualify for credit toward annual leave accrual based on prior non-Federal work experience or uniformed service experience.
We are currently filling one vacancy, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area, as needed; through other means; or not at all.
You will be evaluated for this job based on how well you meet the qualifications above.
We will use a method called Category Rating to assess your application. Here’s how it will work:
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
Your answers to the questions will be used to place you in one of the following categories and standard score ranges:
We will verify your answers to the questions in your resume.
Within each category, veterans will receive selection priority over non-veterans.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
If you are claiming veterans' preference:
You must submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the Announcement. Errors or omissions may result in your not being considered for this vacancy. You can modify/complete your application any time before the vacancy date/time deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, read the Apply for a GSA Job on the GSA website.
To begin, click the Apply Online button on the vacancy announcement.
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions.
Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing
After the closing date/deadline:
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/715193400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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