Benefits Advisors respond to participant and beneficiary inquiries and complaints; and provide technical assistance on the obligations of employers, plan sponsors, and service providers under ERISA, COBRA, ACA, HIPAA, MHPAEA, etc. They resolve valid complaints through informal dispute resolution; refer complaints to enforcement involving potential criminal activity or plan wide issues that cannot be resolved informally, and serve as the focal point of the DOL liaison with the general public.
Summary
Benefits Advisors respond to participant and beneficiary inquiries and complaints; and provide technical assistance on the obligations of employers, plan sponsors, and service providers under ERISA, COBRA, ACA, HIPAA, MHPAEA, etc. They resolve valid complaints through informal dispute resolution; refer complaints to enforcement involving potential criminal activity or plan wide issues that cannot be resolved informally, and serve as the focal point of the DOL liaison with the general public.
25% or less - Up to 25% Business Travel may be required.
Relocation expenses reimbursed
No
Appointment type
Permanent - College Graduate appointments are permanent competitive service appointments.
Work schedule
Full-time
Service
Competitive
Promotion potential
12 - There is no obligation to provide future promotions if you are selected. Promotions are dependent on your ability to perform the duties at a higher level, meet all the performance requirements, and supervisor’s recommendation to the next grade.
This College Graduate announcement is open to applicants who received a bachelors or advanced degree within the previous two years (or within 90 days of the closing date of this announcement) or two years from the date of an individual’s discharge or release from the uniformed services. Must be bilingual in English and at least one of the following foreign languages: Mandarin, Cantonese, Spanish, Arabic, French, Polish, Portuguese, Russian, Vietnamese, German, Tagalog or French Creole.
Major Duties for this GS-0301-09 position include, but are not limited to:
Provide information, guidance, and assistance to plan administrators, plan service providers, participants, beneficiaries, the general public and other government agencies concerning provisions of ERISA and other related statutes, regulations, and Department published guidance; with supervisory/senior advisor assistance.
Assist participants and beneficiaries in obtaining benefits to which they are entitled but which they have not been able to secure from plan officials.
Develop complex recoveries and referrals per EBSA's standard operating procedures.
Explain the law, regulations or other guidance and work with employers to informally resolve benefit issues; with supervisory/senior advisor assistance.
Conduct research, fact-finding, analyze data, and prepare and present information about particular situations.
Identify and develop responses to inquiries.
Review eligibility or entitlement to benefits with supervisory/senior advisor assistance.
Identify potential criminal or civil disputes that require formal investigation, or situations where it appears that a fiduciary violation of law has occurred, and develop investigative referrals; with supervisory/senior advisor assistance.
Educate individuals on their rights and responsibilities under the Employee Retirement Income Security Act of 1974 (ERISA) and other related laws enforced by EBSA.
Assist with planning and conducting outreach events; disseminate information related to ERISA employee benefits plan protections and retirement savings education; with supervisory/senior advisor assistance.
Gather information so that agencies can determine how well programs and activities are meeting established needs and goals.
Maintain agency databases and systems with information that is used to generate reports supporting both policy and budget decisions; with supervisory/senior advisor assistance.
Benefits Advisor (Foreign Language)- regularly use specific foreign language translation skills in performing duties listed above and on a as needed basis to assist other office staff; receives assignments involving people who may communicate in native foreign language and unable to communicate effectively using English language.
Must be able to speak/read/write English AND 1 of listed foreign languages.
Appointment to this position may require a background investigation.
Requires a probationary period if the requirement has not been met.
Must be at least 16 years old and a U.S. Citizen.
This appointment is made under the noncompetitive College Graduate hiring authority. To be eligible an applicant must have received a baccalaureate or graduate degree within the past two years or will be earning such degree no later than 90 days after the closing date of this announcement. Or in the case of an individual who has completed a period of not less than four years of intervening obligated service in a uniformed service, not later than two years after the date on which the individual was released or discharged from that uniformed service.
We are filling bilingual vacancies only. For the bilingual vacancies, applicants will be required to self-certify proficiency in Spanish, Vietnamese, Mandarin, Cantonese, Portuguese, Polish, Arabic, German, French, Tagalog, Russian, OR French Creole by responding to a foreign language question which will be used to determine initial language proficiency. Applicants who are otherwise qualified and referred must satisfactorily complete an interview to demonstrate their foreign language proficiency in order to be considered for appointment.
Notification Concerning COVID-19 Vaccinations. As required by Executive Order 14043, Federal executive branch employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and to submit documentation of proof of vaccination or to be in the process of requesting an exception to the vaccination requirement before appointment or onboarding with the agency. The agency will provide additional information regarding which forms of documentation can be accepted and how you can request to be considered for a legally required exception from this requirement.
Currently, implementation and enforcement of Executive Order 14043 has been suspended pursuant to an injunction pending further litigation.
Qualifications
Applicants must have 1 year of specialized experience equivalent to at least the next lower grade level in the Federal Service or meet the education requirement or have an equivalent combination of education and experience. Specialized experience is experience in or directly related to the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Applicants will be required to self-certify proficiency in English AND at least one foreign language listed by responding to a foreign language question which will be used to determine initial language proficiency and also meet the specialized experience or education listed below. Applicants who are otherwise qualified and referred must satisfactorily complete an interview to demonstrate their foreign language proficiency in order to be considered for appointment.
For the GS-9 level, Applicants must possess 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-07, in the Federal Service.
Specialized experience: -Experience working in a customer service environment providing technical information, guidance, and assistance that demonstrates both written and oral communication skills. -Experience that demonstrates the ability to provide educational information and outreach activities. -Experience that provided knowledge of laws, policies, regulations, and precedents. -Experience in fact-finding research, analyzing data, reviewing requirements and providing determinations based on the information. OR 2 years of progressively higher level graduate education leading to a master's degree or master's or equivalent graduate degree, in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work; OR LL.B. or J.D., if related.
Education
Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.
If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position. Click Evaluation of Foreign Education for more information.
Additional information
This job is not 100% telework; it requires employee to report on a regular basis to their assigned office location.
Position Telework eligibility is determined by management based on position duties during the recruitment process. Employee participation in telework on a routine or situational basis is determined by management primarily based on business needs. Employees participating in telework are subject to the terms and conditions of the Department of Labor’s Telework Program.
Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflect the diversity of the people we seek to serve, and model a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants meeting eligibility and minimum qualification requirements will be referred for selection without ranking or application of veterans’ preference requirements.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents must be submitted by 11:59 pm (ET) on the vacancy closing date. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.
The following documents are required from ALL applicants:
- Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your computer and USAJOBS profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.
- Proof of Eligibility: Academic transcript or other official documentation from the qualifying educational institution showing that you meet the eligibility requirements for a College Graduate appointment, as described in the "Qualifications and Evaluations" section of this announcement. If you are claiming extended eligibility due to military service performed during the two-year period following graduation, you must submit a copy of your DD-214 showing the dates of such service. (For active duty service members expecting to be honorably discharged or released within 120 days, click Active Duty)
- Proof of Qualifications: Academic transcripts sufficient to demonstrate that you meet the minimum qualification requirements for this position, as described in this announcement, where you are seeking to qualify, at least in part, on the basis of your education. See "Qualifications and Evaluations."
The following documents are required if applicable:
- Veterans’ Preference Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting to be honorably discharged or released within 120 days, click Active Duty) Without this documentation, you will not receive veteran's preference. For more information, go to https://www.fedshirevets.gov.
- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.
Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
Unofficial Transcript(s) (in English) - If you are using education as a basis for qualifying for this position, you must submit all applicable academic transcripts demonstrating that you meet the qualifying educational requirements (ex. BA/BS, MA, JD, Ph.D., etc.). If specific coursework is required to qualify, you must supply an unofficial transcript from each academic institution in which the required courses were taken in order to receive credit. You may upload your unofficial transcript(s) as one document with a maximum size limit of 5 MB.
NOTE: The OFFICIAL Transcript(s) MUST BE RECEIVED, if you are selected, and prior to receiving the firm offer with a start date.
Reference the “Education Section” for College Transcript and Evaluation of Foreign Education.
Effective December 17, 2022, applicants will no longer have the ability to submit supporting documents via FAX. Applicants will continue to submit supporting documents with the more commonly used methods below:
Transfer from USAJobs
Upload directly from a computer
Submit a picture from a mobile device
If you are unable to use any of the methods listed above, please reach out to the HR Specialist shown in the contact information section of the vacancy.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the "Required Documents" section.
Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
SAVE your information before the 30 MINUTE TIMEOUT! For help, go to USAJOBS Help Center.
STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.
STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the title and click the "Apply" button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click “Start Application” and proceed through the 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click “Continue to Agency Site”.
STEP 3 – Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click “APPLY TO THIS VACANCY”. Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.
STEP 4 – On the “Review and Submit” step, click “Submit Application” The last “Confirmation” step will turn green noting that your application was submitted successfully.
STEP 5 - Edit Application as needed by 11:59 pm ET of Closing Date by returning to USAJOBS, clicking the vacancy, then “Update Application”.
Labor, Employee Benefits Security Administration
Chicago Service Center
Chicago, Illinois 60604
United States
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.
For instructions on how to check the status of your application, go to: USAJOBS Help Guide.
USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency point of contact on the job announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents must be submitted by 11:59 pm (ET) on the vacancy closing date. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.
The following documents are required from ALL applicants:
- Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your computer and USAJOBS profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.
- Proof of Eligibility: Academic transcript or other official documentation from the qualifying educational institution showing that you meet the eligibility requirements for a College Graduate appointment, as described in the "Qualifications and Evaluations" section of this announcement. If you are claiming extended eligibility due to military service performed during the two-year period following graduation, you must submit a copy of your DD-214 showing the dates of such service. (For active duty service members expecting to be honorably discharged or released within 120 days, click Active Duty)
- Proof of Qualifications: Academic transcripts sufficient to demonstrate that you meet the minimum qualification requirements for this position, as described in this announcement, where you are seeking to qualify, at least in part, on the basis of your education. See "Qualifications and Evaluations."
The following documents are required if applicable:
- Veterans’ Preference Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting to be honorably discharged or released within 120 days, click Active Duty) Without this documentation, you will not receive veteran's preference. For more information, go to https://www.fedshirevets.gov.
- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.
Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
Unofficial Transcript(s) (in English) - If you are using education as a basis for qualifying for this position, you must submit all applicable academic transcripts demonstrating that you meet the qualifying educational requirements (ex. BA/BS, MA, JD, Ph.D., etc.). If specific coursework is required to qualify, you must supply an unofficial transcript from each academic institution in which the required courses were taken in order to receive credit. You may upload your unofficial transcript(s) as one document with a maximum size limit of 5 MB.
NOTE: The OFFICIAL Transcript(s) MUST BE RECEIVED, if you are selected, and prior to receiving the firm offer with a start date.
Reference the “Education Section” for College Transcript and Evaluation of Foreign Education.
Effective December 17, 2022, applicants will no longer have the ability to submit supporting documents via FAX. Applicants will continue to submit supporting documents with the more commonly used methods below:
Transfer from USAJobs
Upload directly from a computer
Submit a picture from a mobile device
If you are unable to use any of the methods listed above, please reach out to the HR Specialist shown in the contact information section of the vacancy.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the "Required Documents" section.
Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
SAVE your information before the 30 MINUTE TIMEOUT! For help, go to USAJOBS Help Center.
STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.
STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the title and click the "Apply" button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click “Start Application” and proceed through the 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click “Continue to Agency Site”.
STEP 3 – Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click “APPLY TO THIS VACANCY”. Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.
STEP 4 – On the “Review and Submit” step, click “Submit Application” The last “Confirmation” step will turn green noting that your application was submitted successfully.
STEP 5 - Edit Application as needed by 11:59 pm ET of Closing Date by returning to USAJOBS, clicking the vacancy, then “Update Application”.
Labor, Employee Benefits Security Administration
Chicago Service Center
Chicago, Illinois 60604
United States
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.
For instructions on how to check the status of your application, go to: USAJOBS Help Guide.
USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency point of contact on the job announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
