Implement new system hardware and software, and develop standard operating procedures for use.
Diagnose and resolve computer related problems in response to customer related incidents.
Serve as Project Officer, Contracting Officer Representative (COR) or Contracting Officer’s Technical Representative (COTR).
Provide customer support for problem solving, integrating and managing functional operations of multiple computer systems, software packages, networks and applications programs.
Develop outreach strategies and materials to communicate information about system changes.
When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses. NOTE: Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.
You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.
One or more positions may be filled (in the organization advertised and/or in other organizations).
You must submit a resume and required documents--see How to Apply section.
Position has education requirements--see Qualifications/Education section.
EPA and non-EPA applicants must submit transcripts/course listings.
#LI-DNI
This position is designated as High Risk and requires a background investigation. Unless an appropriate background investigation is already on record with the Office of Personnel Management, you must undergo a background investigation. All conditions of the pre-employment security process must be met before an official letter of employment can be issued with a report for duty date.
You must meet time in grade requirements no later than 30 calendar days after the closing date of this announcement.
Qualifications
To qualify for this position, you must have either:
-IT-related experience demonstrating each of these four competencies: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations;
OR
-a bachelor's or higher degree from an accredited or pre-accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. For information about accreditation requirements, visit EPA Announcement Policies and Procedures.
In addition to the basic requirements above, you must meet the following requirements:
To qualify for the GS-09 level, you need to have at least one year of full-time experience equivalent to the GS-07 level defined as assisting customers by identifying and/or resolving IT problems.
- OR master's or equivalent graduate degree; -OR- 2 full years of progressively higher level graduate education leading to such a degree; degree in an academic discipline described above.
To qualify for the GS-11 level, you need to have at least one year of full-time experience equivalent to the GS-09 level defined as assisting customers by identifying and resolving hardware and software problems; providing technical support to end users.
- OR Ph.D. or equivalent doctoral degree; -OR- 3 full years of progressively higher level graduate education leading to such a degree; degree in an academic discipline described above.
To qualify for the GS-12 level, you need to have at least one year of full-time experience equivalent to the GS-11 level defined as providing customer support in the areas of software, hardware, networks and/or applications programs; and applying established information security/information assurance policies, processes, and practices in accomplishing information technology (IT) customer support requirements.
Your answers to the online assessment will be used to evaluate your competencies in the following areas:
Ability to implement new system hardware and software.
Skill in written communication.
Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support.
Skill in maintaining problem tracking and resolution databases.
Skill in oral communication.
Knowledge of contract management.
Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
This job does not have an education qualification requirement.
Additional information
This position is in the bargaining unit.
Are you a Displaced Federal Employee? If so, please read the Required Documents section and visit the EPA website for additional information: EPA Announcement Policies and Procedures
Diversity, equity, and inclusion are core values at EPA. Our excellence can only be fully realized by staff who share our commitment to these values. Successful candidates are committed to advancing equity and inclusion in the Agency’s workplace and mission. We encourage applications from candidates with a variety of personal experiences, values, and worldviews that arise from differences of culture and circumstance. At EPA, diversity is a vital element in bringing a balance of perspectives to bear on every challenge we face. We are committed to creating a diverse workforce because we know that the individual strengths and abilities of our employees make us a stronger organization. The more inclusive our employee base is, the greater the variety of ideas that are generated, and the more representative we are of the nation we serve. To learn more about how EPA values and supports our diverse workforce, visit Equal Opportunity Employment at EPA. You can also hear a diverse group of attorneys talk about their careers at EPA on the Legal Careers at EPA Webinar.
If you are selected, travel, transportation, and relocation expenses will not be paid by EPA. Any travel, transportation, and relocation expenses associated with reporting to work in this position will be your responsibility.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Benefits will not change for current permanent EPA employees.
This position may be eligible for workplace flexibilities including expanded telework, remote work, and/or flexible work schedules. These flexibilities may be requested in accordance with EPA’s Workplace Flexibilities policy.
This position has portable work. If selected for this position, you may be authorized to telework after meeting eligibility requirements if approved by the supervisor/manager. Telework is available based on agency policy and/or applicable collective bargaining agreement which may not allow for full-time telework.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and required documents to ensure you meet the basic qualification requirements. Your resume must address the knowledge, skills, and abilities listed in the Qualifications section. If you meet basic qualification requirements, your application will be further evaluated based on your answers to the online assessment. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for the position and an applicable score assigned.
We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. We will evaluate your qualifications and eligibility and notify you if you meet minimum qualification requirements. If you are referred for consideration, you may be subject to additional assessments.
NOTE: We do not require a separate statement responding to the competencies, also referred to as Knowledge, Skills, and Abilities (KSAs). However, your resume should clearly show possession of these competencies.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Benefits will not change for current permanent EPA employees.
This position may be eligible for workplace flexibilities including expanded telework, remote work, and/or flexible work schedules. These flexibilities may be requested in accordance with EPA’s Workplace Flexibilities policy.
This position has portable work. If selected for this position, you may be authorized to telework after meeting eligibility requirements if approved by the supervisor/manager. Telework is available based on agency policy and/or applicable collective bargaining agreement which may not allow for full-time telework.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
NOTE: You should ensure your social security number, date of birth, and any other personal information are redacted.
-- Resume clearly stating your experience related to this position as described in the Duties section and Qualifications section. In describing your experience, you need to be clear and specific. We may not make assumptions regarding your experience.
-- Responses to the online assessment questionnaire (you must complete this online - it is not a document you need to upload).
-- College transcripts - if qualifying for this position based on education or a combination of experience and education, you are required to submit either unofficial transcripts or a list of courses that includes school(s) attended, school address, course title, grades earned, completion dates, department, and quarter or semester hours earned. NOTE: Official educational transcripts are not required at the time of application; however, if you are selected, you must provide official transcripts before you start work with EPA. IF EDUCATION WAS COMPLETED AT A FOREIGN INSTITUTION: You must submit an equivalency evaluation with your application as described here: EPA Announcement Policies and Procedures.
-- Displaced Federal employees under CTAP: copy of your most recent performance appraisal, proof of eligibility, and your most current SF-50 noting position, grade level, tenure, and duty station.
-- Notification(s) of Personnel Action (SF-50) - You are required to submit SF-50(s) that includes Position Title, Grade or Level, and Duty Station. The SF-50(s) must prove you are eligible to apply for the position and have met time-in grade: • ELIGIBILITY - You must provide SF-50(s) demonstrating that you meet the criteria in the Clarification from the Agency section above. (The most common eligibility requirements are Permanent employees [Block 24/Tenure on SF-50], Competitive Status [Block 24/Tenure and Block 34/Position Occupied on SF-50], In the Office of [Block 22/Name and Location of Position’s Organization on the SF-50] and In the Commuting Area [Block 39/Duty Station on the SF-50].) • TIME-IN-GRADE - If you are applying for a higher grade, you must provide SF-50(s) demonstrating you have completed a minimum of 52 weeks in a position at the next lower grade. The next lower grade is identified in the Qualifications section of this announcement. (Some examples of SF-50s that can prove you’ve met time-in-grade include promotions, within-grade increases, and SF-50s dated a year apart within the same grade/job.)
-- Performance appraisal - You are required to submit your most recent completed annual performance appraisal, dated within the last 18 months (if it is not dated within the last 18 months, or you have not received a performance appraisal, you must upload a signed/dated explanation why). NOTE: You only need to upload the pages that show the overall rating and manager/supervisor’s signature that certifies the rating at the time it was given, not the entire document. If your performance appraisal was conducted virtually, a supervisory email certifying your end-of-year review/rating was completed and the date it occurred is acceptable documentation in lieu of the supervisor’s signature on the performance appraisal document; the overall rating must also be provided on either the email or the performance appraisal document.
You are strongly encouraged to read the entire announcement before you submit your application for this position.
To begin the application process, click the Apply button to the top right on this screen, follow the prompts to log-in/register, submit all required documents, and complete the assessment questionnaire. To be considered, you must submit a complete application package by 11:59 PM Eastern Time on the day the announcement closes.
All required supporting documents will be collected electronically via the USAJOBS document portfolio feature.
If you cannot apply online, you must contact the Human Resources Office listed below for assistance no later than three business days prior to the closing date of this announcement. You must provide complete application materials by the day the announcement closes.
EPA provides reasonable accommodation to applicants with disabilities. Decisions for granting reasonable accommodation are made on a case-by-case basis.
• If you require reasonable accommodation for any part of the application process (submitting the application or completing the application process), contact the Human Resources Office listed below no later than three business days prior to the closing date of this announcement, and the Human Resources Office will work directly with you.
• If you are referred to the hiring official for consideration and need an accommodation during the selection process (e.g., writing sample or interview), you should notify the person who contacted you from the hiring official’s office.
• If you are selected and need an accommodation during the hiring process, notify the HR Specialist who made the job offer to you.
The National Reasonable Accommodation Coordinators will provide assistance to you, the Human Resources Office, and/or the hiring official as needed. For more information, see Reasonable Accommodation.
Environmental Protection Agency
US Environmental Protection Agency
Human Resources Office
26 West Martin Luther King Drive
Cincinnati, Ohio 45268
United States
Next steps
You can track the progress of your application package via your USAJOBS account. You will receive an acknowledgement from USAJOBS that your submission was successful once we have received your online occupational questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJOBS account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
NOTE: You should ensure your social security number, date of birth, and any other personal information are redacted.
-- Resume clearly stating your experience related to this position as described in the Duties section and Qualifications section. In describing your experience, you need to be clear and specific. We may not make assumptions regarding your experience.
-- Responses to the online assessment questionnaire (you must complete this online - it is not a document you need to upload).
-- College transcripts - if qualifying for this position based on education or a combination of experience and education, you are required to submit either unofficial transcripts or a list of courses that includes school(s) attended, school address, course title, grades earned, completion dates, department, and quarter or semester hours earned. NOTE: Official educational transcripts are not required at the time of application; however, if you are selected, you must provide official transcripts before you start work with EPA. IF EDUCATION WAS COMPLETED AT A FOREIGN INSTITUTION: You must submit an equivalency evaluation with your application as described here: EPA Announcement Policies and Procedures.
-- Displaced Federal employees under CTAP: copy of your most recent performance appraisal, proof of eligibility, and your most current SF-50 noting position, grade level, tenure, and duty station.
-- Notification(s) of Personnel Action (SF-50) - You are required to submit SF-50(s) that includes Position Title, Grade or Level, and Duty Station. The SF-50(s) must prove you are eligible to apply for the position and have met time-in grade: • ELIGIBILITY - You must provide SF-50(s) demonstrating that you meet the criteria in the Clarification from the Agency section above. (The most common eligibility requirements are Permanent employees [Block 24/Tenure on SF-50], Competitive Status [Block 24/Tenure and Block 34/Position Occupied on SF-50], In the Office of [Block 22/Name and Location of Position’s Organization on the SF-50] and In the Commuting Area [Block 39/Duty Station on the SF-50].) • TIME-IN-GRADE - If you are applying for a higher grade, you must provide SF-50(s) demonstrating you have completed a minimum of 52 weeks in a position at the next lower grade. The next lower grade is identified in the Qualifications section of this announcement. (Some examples of SF-50s that can prove you’ve met time-in-grade include promotions, within-grade increases, and SF-50s dated a year apart within the same grade/job.)
-- Performance appraisal - You are required to submit your most recent completed annual performance appraisal, dated within the last 18 months (if it is not dated within the last 18 months, or you have not received a performance appraisal, you must upload a signed/dated explanation why). NOTE: You only need to upload the pages that show the overall rating and manager/supervisor’s signature that certifies the rating at the time it was given, not the entire document. If your performance appraisal was conducted virtually, a supervisory email certifying your end-of-year review/rating was completed and the date it occurred is acceptable documentation in lieu of the supervisor’s signature on the performance appraisal document; the overall rating must also be provided on either the email or the performance appraisal document.
You are strongly encouraged to read the entire announcement before you submit your application for this position.
To begin the application process, click the Apply button to the top right on this screen, follow the prompts to log-in/register, submit all required documents, and complete the assessment questionnaire. To be considered, you must submit a complete application package by 11:59 PM Eastern Time on the day the announcement closes.
All required supporting documents will be collected electronically via the USAJOBS document portfolio feature.
If you cannot apply online, you must contact the Human Resources Office listed below for assistance no later than three business days prior to the closing date of this announcement. You must provide complete application materials by the day the announcement closes.
EPA provides reasonable accommodation to applicants with disabilities. Decisions for granting reasonable accommodation are made on a case-by-case basis.
• If you require reasonable accommodation for any part of the application process (submitting the application or completing the application process), contact the Human Resources Office listed below no later than three business days prior to the closing date of this announcement, and the Human Resources Office will work directly with you.
• If you are referred to the hiring official for consideration and need an accommodation during the selection process (e.g., writing sample or interview), you should notify the person who contacted you from the hiring official’s office.
• If you are selected and need an accommodation during the hiring process, notify the HR Specialist who made the job offer to you.
The National Reasonable Accommodation Coordinators will provide assistance to you, the Human Resources Office, and/or the hiring official as needed. For more information, see Reasonable Accommodation.
Environmental Protection Agency
US Environmental Protection Agency
Human Resources Office
26 West Martin Luther King Drive
Cincinnati, Ohio 45268
United States
Next steps
You can track the progress of your application package via your USAJOBS account. You will receive an acknowledgement from USAJOBS that your submission was successful once we have received your online occupational questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJOBS account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
