This position is located in the Federal Trade Commission's Bureau of Consumer Protection (BCP), Division of Litigation Technology and Analysis (DLTA). DLTA plays a central role in BCP's investigation and litigation of consumer protection matters, including working with attorneys to assess investigatory and discovery needs, managing the technological tools used to conduct investigations and litigation, and evaluating and implementing emerging technologies.
Summary
This position is located in the Federal Trade Commission's Bureau of Consumer Protection (BCP), Division of Litigation Technology and Analysis (DLTA). DLTA plays a central role in BCP's investigation and litigation of consumer protection matters, including working with attorneys to assess investigatory and discovery needs, managing the technological tools used to conduct investigations and litigation, and evaluating and implementing emerging technologies.
The incumbent serves as a Litigation Support Specialist (Case Manager) and is responsible for the following duties:
Provides ongoing advice and assistance to legal staff on applying and integrating technological capabilities throughout every aspect of case investigation and litigation.
Oversees and manages all e-discovery requests and projects from initial set-up to delivery of the finished product, with a focus on client relationships and communication.
Identifies, formulates, and implements complex technology solutions for electronic productions in order to improve overall BCP litigation support.
Consults with legal staff to determine the best strategy and plan for discovery and big data on all matters. Provides advice and assistance to legal staff on complex e-discovery issues and the use of litigation support tools, including technology assisted review, in their cases.
Creates user accounts, customizes workspaces, determines project turnaround estimates, and develops project specifications.
Continuously monitors multiple projects in various cases to ensure deadlines are met. Communicates frequently with case teams to resolve issues, including those involving technical issues, and provide status updates. Works closely with litigation support specialist data processors to manage the workflow. Ensures projects are completed according to case team and industry standards.
Advises attorneys on the specifications necessary for the production of electronically- stored information. Provides assistance to attorneys in negotiations with opposing parties regarding the production of data. Attends conferences held pursuant to Rule 26(f) of the Federal Rules of Civil Procedures regarding the production or format of electronically-stored information.
Maintains an in-depth understanding of document review systems, including Relativity. Troubleshoots complex technical issues with review tools and legal databases, and assists with document searches in all databases and the preparation of specialized search reports.
Provides specialized training or guidance to legal staff on mission-specific software programs, databases, and other technology used in BCP.
Evaluates electronically-stored information processes and workflows, and facilitates the team's adherence to best practices.
Prepares Statements of Work for contractors and oversees the quality of deliverables provided by contractors.
U.S. citizenship requirement must be met by the closing date of this vacancy.
Position is subject to a background investigation.
Males born after December 31, 1959 must register with Selective Service.
You may serve a one-year probationary period under this appointment.
Resume and supporting documents (See How To Apply).
Due to COVID-19, the FTC is currently in a maximum telework posture through August 31, 2022. In addition, the agency is currently exploring the possibility of having a remote workforce for current and future employees beyond August 2022.
If selected, you will be permitted to temporarily telework from a location outside the local commuting area.
Once employees are permitted to return to the office, you may be required to report to the duty station listed on this announcement within 60 days. At that time, you will be eligible to request telework in accordance with the FTC's telework policy.
This position is in the bargaining unit.
Qualifications
To qualify for a Litigation Support Specialist (Case Manager) at the GS-12 level, you must meet the following requirements:
You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: managing e-discovery requests for cases in Relativity or similar software; advising case teams on appropriate workflow to best handle e-discovery; directing workflow and project management in relation to litigation support; assisting in Rule 26(f) conferences required under the Federal Rules of Civil Procedure; and providing end-user support on Relativity or similar software.
To qualify for a Litigation Support Specialist (Case Manager) at the GS-13 level, you must meet the following requirements:
You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: managing e-discovery requests for large and complex cases in Relativity or similar software; advising case teams on appropriate workflow to best handle e-discovery in complex matters; directing workflow and project management in relation to litigation support; participating in Rule 26(f) conferences required under the Federal Rules of Civil Procedure; and providing end-user training and support on Relativity or similar software.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
There is no educational substitution for specialized experience.
Additional information
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: VETERANS GUIDE
Males born after 12-31-59 must be registered or exempt from Selective Service (see SELECTIVE SERVICE).
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of [[I87]] or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: CAREER TRANSITION.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your résumé and supporting documentation will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
All qualified candidates will be assigned to a quality category.
Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies.
Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies.
Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies.
Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference.
The category assignment is a measure of the degree in which your background matches the competencies required for this position. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Knowledge of agency programs and activities; agency mission, policies, and objectives; management principles and processes; and analytical and evaluative methods as they relate to the litigation process. Knowledge of litigation support applications and systems used during the litigation process and skill in training other staff.
Ability to plan, organize, and manage complex projects, within specified time limits.
Ability to communicate well with individuals and groups.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
1. Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents:
- Cover Letter, optional
- College Transcript(s), if qualifying based on education
- Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
- Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) - Schedule A- In order to receive consideration under the Schedule A authority, you must provide a certification of job readiness printed on a medical professional's letterhead and signed. For more information, please visit USAJOBS Individuals with Disabilities (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/individuals-with-disabilities/)
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Federal Trade Commission
600 Pennsylvania Ave, NW
Suite H-723
Washington, DC 20580
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
1. Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents:
- Cover Letter, optional
- College Transcript(s), if qualifying based on education
- Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
- Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) - Schedule A- In order to receive consideration under the Schedule A authority, you must provide a certification of job readiness printed on a medical professional's letterhead and signed. For more information, please visit USAJOBS Individuals with Disabilities (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/individuals-with-disabilities/)
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Federal Trade Commission
600 Pennsylvania Ave, NW
Suite H-723
Washington, DC 20580
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
