This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/511016200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located within a National Forest. The primary purpose of this position is the dissemination of information and interpretative assistance to the public through various means.
Learn more about this agency09/17/2018 to 10/12/2018
$17.84 - $17.84 per hour
GS 06
Few vacancies in the following locations:
No
Occasional travel - Position(s) may involve work away the official duty location to remote worksites within commuting distance (49 miles) and may also require overnight travel and/or camping per work assignment.
No
Temporary
Full-Time
Competitive
06
No
No
19-TEMP-C56-LVSIA-6DT-PR
511016200
Ensures that the information desk at a reception area or visitor center is covered at all times, and answers the phone and radio. Greets visitors, and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies, and functions. Evaluates inquiries in order to provide the most useful and appropriate information or to suggest other options, such as alternate routes or activities. Provides guidance to the public on rules and regulations regarding on-unit activities, and attempts to gain public cooperation in protecting resources from damage and pollution. Assists visitors and callers with informational searches, and with use of the reference library. Monitors and reports statistics such as visitor numbers and activities, for project planning. Keeps abreast of unit issues and acts as lead to other information desk co-workers as needed.
Serves as Collection Officer to sell forest timber permits and other items, such as maps and passes, in accordance with manual and handbook requirements. Is held responsible for submitting and accounting for collected monies using approved computer programs and records.
Performs regular daily activities for the reception area or visitor center, including but not limited to, daily opening and closing of the facility, raising and lowering the flag, and maintaining the front desk. Monitors public areas, and updates the status of exhibits. Provides visitors with effective instructions on security and safety procedures and informs the supervisor of visitor needs. Operates a variety of audio/visual equipment. Maintains a lost and found for visitors and staff. Coordinates Interpretive Association book sales, including ordering, stocking, sales, quarterly inventory and reporting.
Coordinates with staff specialists and public affairs office to provide the latest, most accurate and appropriate information to the public. Researches and maintains an inventory of timely publications, brochures, posters, and informational handouts for the public. Creates and posts informational handouts and flyers concerning safety, events and other items of importance. Works with the public affairs unit to ensure that current and accurate information is available on the external Forest Service website. Updates information such as road and recreation closures. Responds to and directs web and email inquiries to the appropriate personnel. Acts as liaison to other information centers such as other Forest Service offices or the local Chamber of Commerce.
Arranges informational interpretive displays in the reception area or visitor center. Varies or changes the displays to coincide with seasonal changes and unit program emphases. Provides interpretive answers to a wide variety of visitor interests, such as the identification of local flora and fauna or the location of camping areas. Visits and is very familiar with trails, campgrounds, roads, and other areas on the unit, in order to provide accurate, descriptive information. Plans and presents interpretive talks and programs for visitors, local schools, and other groups. Uses a variety of tools, such as drawings, activity specific tools, and audio/visual equipment, as interpretive aids for presentations. Coordinates Smokey Bear appearances and Forest Service presence at local events such as parades and fairs.
Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board. Supports the office by performing such duties as monitoring of field going personnel for safety purposes, assistance with scheduling the conference room, fleet use reporting, travel assistance, assistance with purchasing during busy times, and other projects and duties as assigned by the supervisor. Monitors the status of office and security equipment and uses a variety of office and computer equipment to accomplish project and unit goals.
LEAD DUTIES
Leads a team of employees at the GS-05 level and below in identifying, distributing, and balancing the workload and tasks among employees in accordance with established workflow and skill level; establishes priorities to ensure timely accomplishment of assigned team tasks.
Monitors and reports on the status of work progress. Communicates to the team the assignment to be completed, milestones associated with the assignment, and any issues, deadlines, and time frames for completion. Serves as coach and facilitator in coordinating team initiatives and in consensus building activities among team members.
Serves as the team’s representative and reports to the supervisor on team and individual work accomplishments, problems, progress, and individual and team training needs. Provides input to appraisals and gives advice or counsel on administrative and work matters. Resolves simple, informal complaints of employees and refers others, such as grievances, to the supervisor.
BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.
Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.
E-Verify: Federal law requires agencies to use the E-Verify system to confirm the employment eligibility of all new hires. If you are selected as a newly hired employee, the documentation you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS E-VERIFY' system. Under the system, the new hire is required to resolve any identified discrepancies as a condition of continued employment.
ADDITIONAL REQUIREMENTS:
No Additional Requirement.
You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.
GS-06: (1) One year of specialized experience equivalent to the GS-05 grade level.
Specialized experience is defined as: Serving as a collection officer for the sale of books, maps, t-shirts, permits, passes or tickets and accounting for inventory, supplies and monies collected; Preparing recurring reports on items tracked on a regular basis, such as trends in public information needs; Performing routine, repetitive daily activities for visitor center operations, greeting visitors, and replying to inquries requesting general information about organizational activities, programs and policies.
GS-06 There is no substitution of education for this position.
To receive consideration for this position, you must meet all qualification requirements on the closing date of this announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
PLEASE NOTE: This vacancy is being used to fill positions for FY2019 Temporary Employment Hiring season.
This position is temporary, has a Not-to-Exceed date and will be filled for up to 6 months or as a not to exceed (NTE) 1 year, however an extension of the appointment may be possible without further competition. The appointment may also end early due to lack of work or lack of funds.
The number and location of positions to be filled will be dependent upon individual unit needs.
By selecting the “Location Negotiable after Selection” option when selecting your preferred duty locations, implies your willingness to accept positions in any duty location or surrounding area on the announcement that you may not have listed as a preferred location. Selecting this duty location is encouraged as it increases your chances of receiving an offer.
Pay rates vary depending on location and may be higher or lower than the amount shown. Please visit the Office of Personnel Management’s website for additional information on pay rates.
The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.
Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP) : To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligibles must meet the agencys definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.
If you are retired from the Federal Government and are selected for this vacancy, your retirement annuity may be offset from your pay.
This position is not eligible for telework.
Availability of government housing and federal day care facilities will vary by location.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. Eligible applicants will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Applicants with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.
Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered to more accurately reflect the submitted documentation. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.
Clicking the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the "Apply Online" button to the right.
The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement.
Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement in order to be entered into the system prior to its closing.
This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.
To begin, click "Apply Online" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.
NOTE: You must verify that uploaded documents from USAJOBS transfer into the Agency's staffing system. Applicants may combine all like required documents (e.g., all SF-50s) into one or more files and scan for uploading into the application. Each file files will simplify the application process. Transcripts with institutional name must be uploaded in an un-editable format. Editable transcripts will NOT be accepted. All other documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX). Uploaded documents may not require a password, digital signature, or other encryption to open.
Please view Tips for Applicants – a guide to the Forest Service application process
Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account to check your application status. We expect to make a final job offer approximately 40 days after the deadline for applications.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/511016200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
A career with the Forest Service will challenge you to manage and care for more than 193 million acres of our nation's most magnificent lands, conduct research through a network of forest and range experiment stations and the Forest Products Laboratory, and provide assistance to State and private forestry agencies.
It's an awesome responsibility - but the rewards are as limitless as the views.
USDA is a great place to start or continue your career. USDA is ranked as one of the top 10 "Best Places to Work in the Federal Government" by the Partnership for Public Service. Rankings are based on employee feedback regarding satisfaction with their work experience.