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RN - Telenurse/Call Center

Department of Veterans Affairs
Veterans Health Administration
This job announcement has closed

Summary

 

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

VA North Texas Health Care System (VANTHCS) is the second largest and most complex VA system in the nation, comprised of the Dallas VA Medical Center, Sam Rayburn Memorial Veterans Center in Bonham, Fort Worth Outpatient Clinic and Tyler VA Primary Care Clinic. VANTHCS includes five Community-Based Outpatient Clinic (CBOC) locations as well as an annex clinic located three miles from Dallas VAMC. A Fisher House is located on campus at Dallas VAMC. VANTHCS is an integrated health care system with approximately 5,000 employees and over 1,600 volunteers and clinical trainees. Through these four facilities and relationships with other agencies, VANTHCS offers health care services to approximately 500,000 veterans.  Dallas VA Medical Center is the corporate headquarters for VANTHCS and serves as the tertiary referral center. Through its partnership with the University of Texas Southwestern Medical Center at Dallas, it also has emerged as a major teaching and medical research center. The Research Program operates $8.7 million in grants. Primary care and multi-specialty outpatient clinics are also provided, making VANTHCS the first in bed days of care, the second in unique Veterans served, and the second in outpatient visits. Dallas provides a variety of cultural and educational opportunities, affordable housing and is easily accessible nationally and internationally.

VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.

Overview

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Reviewing applications
Open & closing dates
03/28/2017 to 04/11/2017
Salary
$54,423 to - $118,991 per year
Pay scale & grade
VN 00
Location
1 vacancy in the following location:
Dallas, TX
1 vacancy
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent - Excepted Service Permanent
Work schedule
Full-time - Full Time
Service
Job family (Series)
Supervisory status
No
Security clearance
Other
Announcement number
AH-17-AW-1934006-BU
Control number
466591500

This job is open to

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Duties

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Applications are now being accepted for a Registered Nurse in Telenursing(Call Center).   A MSN is preferred with five years of nursing experience. Duties include but not limited to:

Telephone Triage or telephone nursing practice is focused on assessment, prioritization, and referral to the appropriate level of care. Telephone Triage is a program that handles incoming calls ("nurse calls") from or on behalf of patients who have acute symptoms.  This service is available 24/7.Telephone Triage involves an encounter with a patient/caller in which a specially trained and experienced nurse, utilizing clinical judgment and the nursing process, is guided by medically approved decision support tools (protocols), to determine the urgency of the patient's problem, and to direct the patient to the appropriate level of care.  This plan of care is developed in collaboration with the caller and includes patient education and/or advice as appropriate and necessary and follow-up as indicated to assure a safe outcome .Telephone Triage is an essential element of patient care delivery.  It is designed primarily to facilitate access to care and to provide consultation and assistance to patients and their families regarding health information, home care measures, and navigation of the health care system 24/7.

The primary purpose of Telephone Triage is to assure patient safety and improve quality of care.  Program objectives include enhanced customer relations, improved resource utilization, enhanced patient empowerment and patient self management, reduced organizational risk, and indirectly, cost containment

The Telephone Triage nurses manage calls and provide care and advice to callers. 
- They function independently as described below.  All personnel will identify themselves by name and title (RN) to each caller, reserving the term "nurse" for individuals who are duly licensed RNs, in accordance with the nurse practice act of the state of Texas.
- Telephone Triage RNs maintain accountability for patient assessment, application of protocols, and use of sound professional judgment in clinical decision making. 
- Telephone Triage is an interdependent nursing activity which is performed by a Registered Nurse in collaboration with a licensed physician, nurse practitioner and/or physician's assistant
- The Telephone Triage nurse has an extensive knowledge base and demonstrates clinical competence. 

- The Telephone Triage nurse has flexibility to cover unit staffing needs 24/7

Tour of duty:   Rotating shifts including weekends and holidays

Recruitment/Relocation Incentive is not authorized for this position.

***Please see the "Required Documents" section below to ensure you have submitted all documentation***

Requirements

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Conditions of employment

  • U.S. Citizenship
  • Full unrestricted Licensure, Certification, or Registration required
  • Must pass pre-employment examination
  • Designated and/or Random Drug Testing required
  • Background and/or Security Investigation required
  • English Language Proficiency required

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

Qualifications

Minimum Qualifications:

1.  Citizen of the United States.

2.  Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education (ACEN) or The Commission on Collegiate Nursing Education (CCNE). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing.

3.  Must be proficient in spoken and written English.

Applicant's education and experience will be reviewed by a Professional Standards Board in determing the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy.

Experience as a RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following four dimensions of nursing: Practice, Professional Development, Collaboration and Scientific Inquiry. Each dimension of practice has criteria that demonstrates essential core competencies for VHA Nursing Personnel. The criteria are as follows: Practice: practice, ethics and resource utilization, Professional Development: performance, education/career development, Collaboration; collaboration, collegiality, Scientific Inquiry: quality of care, research. Education/Experience Requirements:

·         Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, no experience.

·         Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of experience, or an ADN or Diploma in Nursing and a bachelor's degree in a related field and no experience; or a Bachelors of Science in Nursing (BSN) and no experience.

·         Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of experience, or an ADN or Diploma in Nursing and a bachelors degree in a related field and approximately 1-2 years of experience; or a BSN with approximately 1-2 years of experience, or a Master's degree in nursing (MSN) or related field with a BSN and no experience.

·         Nurse II - A BSN with approximately 2-3 years of experience, or ADN or Diploma in Nursing and a bachelors degree in a related field and approximately 2-3 years experience or a Master's degree in nursing or related field with a BSN and approximately 1-2 years experience, or a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no experience.

·         Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 years experience or Doctoral degree in nursing or related field and approximately 2-3 years experience.

Preferred Experience: MSN with five years of nursing experience preferred.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Reference: VA Handbook 5005/27, Part II, Appendix G-6 NURSE QUALIFICATION STANDARD

Physical Requirements: Heavy Lifting (45 lbs and over); Heavy Carrying (45 lbs and over); Pushing and pulling (up to 4 hours); Reaching above shoulder; Both hands required; Walking (up to 4 hours); Standing (up to 4 hours); Kneeling (up to 5 hours); Repeated bending (up to 2 hours); Near vision correctable at 13” to 16” to Jaeger 1 to 4; Far vision correctable in one eye to 20/20 and to 20/40 in the other; Hearing (aid permitted) and Emotional and Mental Stability. 

Education

PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. 

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.

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