How can I access my account when the email address on my account is no longer valid?

  1. Complete the Contact Us form at the bottom of the page.
  2. In the Question/Comment box, include the email address that is associated with your account (this is the email you can’t access) and provide a current email address that you can access. Include other information associated with your account including your username, mailing address, or phone number(s).
  3. Click Send.

The USAJOBS Help Desk will send you an email, to the email address you can access, asking for the answers to your security questions. You must reply to the help desk with your answers to regain access to your account.

After you reply to the help desk, they will update the email address in your account and send you another email to your new email address with directions to reset your password.

  • Contact us

    Please use the form below to contact us. We will get back to you within one business day. Your interest and patience are appreciated.

    The USAJOBS Support Desk is available Monday through Friday, 7am – 8pm EST; Saturday and Sunday, 8am – 4pm EST (excluding federal holidays). USAJOBS does not provide direct phone support. The form below will allow you to send an email to the Help Desk where you can request assistance by phone or email.

    All fields are required unless otherwise noted

    Please provide your phone number in case your issue cannot be resolved via email.

    Please do not include your Social Security Number.

    (2000 characters remaining)